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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 2915 reviews

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Rating by feature

  • Performance

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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96%would recommend to a friend

Customers are saying

Customers admire the SURFboard DOCSIS 3.0 High-Speed Cable Modem for its ease of use, performance, and affordability. Many appreciate the straightforward setup and compatibility with their internet providers, along with its compact size. While some experienced issues with the modem's WiFi capabilities and occasional overheating, the positive feedback on performance and ease of use outweighs these concerns for most users.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 84 Showing 1,661-1,680 of 2,914 reviews
  • Pros mentioned:
    Performance

    Rated 3 out of 5 stars

    It works.....atleast for a short time

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They stopped making the brand of modem I used to use, so now I buy this one, which is what Comcast uses I believe. I don't really like it overall, and this is probably the 6th or 7th one I have had to purchase in the last 3 years or so. Performance wise it is not bad, good speed no major issues, it just seems to burn out very easily. If purchasing, I would recommend a protection plan and/or surge protector w/cable connection. I hate protection plans and think they are a waste of money for the most part, but I WOULD say get it for this to CYA!!!

    No, I would not recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    Great Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it. So far works great. I have had this modem for about a month. I live it. If you dont have one and you are renting one from your internet provider you better consider buying one for yourself. And highly recomend this midel.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great Modem for reasonable price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed a modem for Comcast and didn't want to rent theirs. It's not the best modem, but it works.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great basic modem, no more no less

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So this modem is great as a no frills modem, nothing more nothing less

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Does what it's supposed to.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    had to purchase a new modem because the previous one i had (netgear) didn't have the cable plug needed. it works. but like anything else get a warranty and keep your receipts just in case... otherwise, it does its job and no complaints so far.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    A GREAT CABLE MODEM

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You will love this Motorola Surfboard cable modem. It will provide the pure power & speed you are looking for to surf the internet, upload & download books, documents, movies & videos.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Solid modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No issues with this modem. Took it out of the box, plugged it in, and it's been working ever since.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Works as expected

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Surfboard DOCSIS 3 replaced a several years old and still working but end-of-life Surfboard DOCSIS 2 cable modem. I noticed a slight, around 9-10% increase in speed. I've been pleased with the brand in the past and see no reason to change.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    the best choice for the money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem is or should be the de facto standard for cable modems. I bought a cheap all in one before and it was garbage, replaced it with this and my internet is much more stable and faster. Spend the money and do it right the first time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's worked great. I've had no issues or interruptions with internet.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    Unloved apple products

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My internet was terrible. Someone in my building had an overpowering modem and I always had trouble getting online. Now I have full service on all my devices. I also get much faster service. It was very easy to setup and get working. I have five devices connected and they all run at great speeds.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Easy to use modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good. Just lost internet a few times. Works well overall.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up. Noticed a big difference in speed, both wired and wifi. Previously my Netflix streamed in SD in the beginning and then went to HD. Now it starts steaming in HD right from the beginning. No unusual link failures yet as well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My Surfboard modem does the job in large home

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem connects devices easily on all floors. It's excellent.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Does the job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got it at a deal price and can't feel better with the product.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    It sure gets abused like a business would

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Switched from the Motorola gateway extreme (burned thru three of those in less than two years!) and this is a far superior device. Quality hardware from a reliable name for a decent price... I really have nothing bad to say about this modem.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    Decent Modem for the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Decent item but I'd recommend spending a little extra cash and getting a higher performance modem. But again for the price I'd say the modem performs well and would recommend it if you're not looking to spend too much money.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Works great for are use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We are not that tech savy and this was recommended by best buy tech. Works great for out needs.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth the price instead of renting from comcast

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does the job and it's cheaper than renting from Internet provider

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great DOCSIS 3.0

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you need a basic DOCSIS 3.0 cable modem this is the way to go!

    I would recommend this to a friend
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