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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 2915 reviews

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Rating by feature

  • Performance

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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96%would recommend to a friend

Customers are saying

Customers admire the SURFboard DOCSIS 3.0 High-Speed Cable Modem for its ease of use, performance, and affordability. Many appreciate the straightforward setup and compatibility with their internet providers, along with its compact size. While some experienced issues with the modem's WiFi capabilities and occasional overheating, the positive feedback on performance and ease of use outweighs these concerns for most users.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 86 Showing 1,701-1,720 of 2,914 reviews
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    easy installation - just plug in

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product was very easy and quick to install - just plug in and it works. However, if you use cable, don't forget to notify the cable company even if it works as it may give you trouble later without cable company registration.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    SURFboard DOCSIS 3.0 Highspeed Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product is easy to bring online, even with an external router (Netscape 300). Had to contact my Internet Service Provider, TW, to have the modem "identified" on the provider's network. Once done, the modem has worked flawlessly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product for the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After my old modem took a dump on me, I headed to Best Buy to find a new one. After comparing the different ones and discussing the differences with an associate, he recommended this one for what I needed and couldn't be happier.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good value

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Straight forward to set up, reasonable performance and price.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    great way to save money on your monthly cable bill

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great way to knock $7-8 dollars off of your monthly cable bill and pays for itself after 10 months. Very easy to install and after the simple installation, call your cable provider to switch to the new modem. Easy as that

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    almost perfect

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This item works as described. I only wish is that it was smaller and a tad but more powerful

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great value with tons of features for those who want them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I haven't had any problems with this modem it is a good one.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn't want to lease a modem from comcast, so I went with this option. Couldn't be happier. Have had great internet speed for 3 months now.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 3 out of 5 stars

    Good, but not great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this to replace an older modem in hopes of increasing connectivity speed and reliability. After 2+ months, I can say yes, it's better than the 5 yr old modem it replaced, but still suffer from some connectivity issues. When the repair man from C**cast was out for my cable issue, he said this model does not have the most current settings needed for optimal performance, and is more difficult to re-set than some other types. So, top of the line, it's not. Better than an old one, it is. Reasonable performance for the price - probably. If you're on a budget and not a serious gamer, this is an acceptable choice.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wireless Internet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have had this product for over a month and no problems.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    good modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    only 3 star modem for comcast but it is saving me $10/month

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    overall gold modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good modem, but it should be cheaper. Overall it works well for gaming and video streaming

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    It gets the job done!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recommend this, it is my first and I won't go with another!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Buy!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good product. highly recommended. No issues so far.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Easy to install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Xfinity recommended this modem to speed up my service. It was super easy to install and once the provider was given the needed identification it was up and running quickly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Purchase for the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beats comcast rental modems anyday for the cost and quality

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    best investment. was paying cable service every month to rent

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    product was easy to install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was exactly what we were looking for and met our needs.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Motorola - SURFboard DOCSIS 3

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can tell the difference in my wifi speed. It works well.

    I would recommend this to a friend