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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 2915 reviews

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Rating by feature

  • Performance

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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96%would recommend to a friend

Customers are saying

Customers admire the SURFboard DOCSIS 3.0 High-Speed Cable Modem for its ease of use, performance, and affordability. Many appreciate the straightforward setup and compatibility with their internet providers, along with its compact size. While some experienced issues with the modem's WiFi capabilities and occasional overheating, the positive feedback on performance and ease of use outweighs these concerns for most users.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 89 Showing 1,761-1,780 of 2,914 reviews
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Love this modem!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem has been great since the minute we connected it. We use up to 5 computers in our house at the same time and all of are able to do what we need to do with no issues at all. Great modem for the price we paid!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy to set up, great upgrade from previous modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sales help in store when it was time to upgrade.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    better than renting

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have comcast and have been paying to rent their cable modem. I decidedto purchase one iinstead. I have had it almost two months and it works just as well, if not better, and ill be saving each month.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Satsified

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Let's put it this way, it works so well that I forget about it until I recognize how much quicker our Internet speed is. It's an item you won't think about everyday because it's doing exactly what it should be.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Perfect for Comcast

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great modem. I wanted a modem that provided the most up to date protocols and did not need to have phone capability -- we only use cell phones. It was easy setup and did not need to know anything extra.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Excellent Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased with the advice of a Best Buy associate who recommended it as the best for applications I had in mind vs. higher capacity I didn't need. Works great with our Comcast hookup. Thanks!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Excellant modem, perfect price!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The range is perfect for my one bedroom apartment and the price was right on!

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Worked well out of box

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this when I switched my family internet to Comcast Xfinity from dsl. This modem/router combo has done well for two years handling up to three laptops, a desktop and ps3 all streaming at the same time.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    True high speed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very different from what AT&T provides. We seldom experience connection lag

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is much better than paying Comcast $10 a month to rent a cable modem

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Easy and simple to use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent performance. I purchased this item after looking at the reviews on BestBuy and the high ratings customers like me gave this device weren't wrong. I'd buy another one just like it if the need arises.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good modem for upgrade.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a good cable modem for upgrade, though it looks a little bit bulky.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good and easy to install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It will be great if it also can be use as a router. Everybody use WIFI now.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Works great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was a little hesitant on the lesser price but it seems to be working fine

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Set-up was easy. Crew unpacked TV and placed it in the location we selected

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Use with Xfinity

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The primary component in my home's wifi network. I wanted to avoid xfinity's modem rental fee, This modem pasts for itself in less than a year. Easy set up with my AirPort Extreme and two Airport Express.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great modem...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I neeed to upgrade according to my internet provider. This modem fit the bill! It was easy to set up. Since installing it, I have had no problems with all my various devices getting wireless at the same time.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    HIGH SPEED MODEM

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After upgrading my computer and internet service, my old DOCSIS 2.0 surfboard was insufficient. The new DOCSIS 3.0 surfboard is a world of difference. At this point, 2 months running and no complaints.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    wow, this docsis 3.0 modem really increases my interwebs speed. i have a 20mbps down and 2 up, Cox Cable upped their service for free so with this modem im getting almost 60mbps down and 15 up, Nice.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good Cable Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haven't had any issues with it so far. Xfinity is my internet provider

    I would recommend this to a friend