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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 2915 reviews

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Rating by feature

  • Performance

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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96%would recommend to a friend

Customers are saying

Customers admire the SURFboard DOCSIS 3.0 High-Speed Cable Modem for its ease of use, performance, and affordability. Many appreciate the straightforward setup and compatibility with their internet providers, along with its compact size. While some experienced issues with the modem's WiFi capabilities and occasional overheating, the positive feedback on performance and ease of use outweighs these concerns for most users.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 90 Showing 1,781-1,800 of 2,914 reviews
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Does the job right...no hiccups

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great modem for a great price. Since current speeds offered by cable companies don't even reach the bandwidth that this modem can support, you more than likely won't have to replace it for a while.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    no problems

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The modem is great. Very fast. Only issues we are having is now that we have this our phones are not cooperating on the wifi. Not sure why this changed but the phone company of course is blaming the modem. I don't believe it but who knows! LOL

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    Great Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great product, has been working very well for us in our apartment. We have the basic Internet package and use a Airport time capsule in addition to this modem, to boost the speed because we opted for a slower speed internet package.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    decent, basic receiver

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does what a 2 channel stereo receiver needs to do at a great price.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    good modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good modem but has some peroids of slow responses other wise very good

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Exactly as advertised

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have 50 mbps comcast internet and was nervous about buying my own modem and router but it's been great! Tech hooked it up for me, Ookla speed test says I'm getting 49.8mbps, so psyched! Great buy!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    For 105, from Comcast it's great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It seems to do what it is designed to do finally something that works

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Reliable modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had purchase this modem so that I can get high speed internet from my cable company. I could not get the full speed with my older modem. So far this is working good and able to get good speed.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Good router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great router and easy to setup. Plugged it in and called comcast to activate. works as needed. Haven't had to since it got plugged in (2 months).

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    If speed is what you need

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It took less than five minutes to replace our old modem with this new updated model then another tem minutes to get our internet provider to recognize the new device. It could not have been any easier.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Good modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this modem to replace Time Warner leased modem, works great. The price was good and the speed is as good if not better than the leased one.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this modem to improve the speed of my wireless internet and it has lived up to my expectations and beyond. My webpages load in seconds and I can download anything in a twinkle of an eye.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Does the job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem does the job. Performs well and needs little to no maintenance or upkeep. Only things is every now and then it'll need to be reset (maybe once every two-four months).

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    It works . . .

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    In the long run, it is cheaper to buy than to rent from the cable company. Also, it works fine, but please do contact your cable company before buying to make sure it will work.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Plug it in & it works!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a no-brainer. Aside from that the Best Buy "will Call" is more like "will Stall". I could have found it & paid for it about 3 or 4 times rather than wait to pick up my "already paid for " item.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Took a while to initially connect

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works. Simpler lights/icons on the front then the previous model.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Works great and provides fast internet service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We are pleased with the way this product provides faster download speeds and faster internet speed in general.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    No more cable rental

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this to replace the rental modem from my cable company. It will pay for itself in a few months. It was easy to install and works great.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Works great! Does what I need it to do.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The modem does what i want it to do. I found the price dropped after I bought it (go figure). It does what i want and only drops the signal during wind storms/bad weather. It does work for me.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 4 out of 5 stars

    Good mid-range modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My ISP notified me that my old modem was no longer going to function with their new equipment, so I needed to get a new one quickly. Best Buy had this one in stock, at a good price.

    I would recommend this to a friend