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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 2915 reviews

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Rating by feature

  • Performance

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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96%would recommend to a friend

Customers are saying

Customers admire the SURFboard DOCSIS 3.0 High-Speed Cable Modem for its ease of use, performance, and affordability. Many appreciate the straightforward setup and compatibility with their internet providers, along with its compact size. While some experienced issues with the modem's WiFi capabilities and occasional overheating, the positive feedback on performance and ease of use outweighs these concerns for most users.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 91 Showing 1,801-1,820 of 2,914 reviews
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    One of the Better Modems on the Market

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What can you say about this modem that I already haven't said. The heat problem was I had it lined up between 3 of my external hard drives. I cleared a space for it and it stays cool. All I can say is it works as it was designed to.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem worked great and was very reliable. We used it for years then upgraded it to a newer model to take advantage of the faster speeds available.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    It works

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works pretty good, but I do lose internet everyonce in a while.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great modum for the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modum is very good for the needs that I currently have.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Very good modem.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don't rent this item. Makes much more sense to buy this modem.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Great Product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The price was right and product works great. Set up was extremely simple with the assistance of a Motorolla phone technician. I would recommend this product to anyone in a heartbeat.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This router have a enough coverage for my condo. Good product

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Easy to hook up! works great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed a stronger modem, bought this one and it was easy to hook up and worked without a glitch. Seems to be running the whole house.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Really good modem!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great value! Download speeds are really fast. Easy to install.. Had to call ISP to add this modem to my account before it would actually work, but that was a short and easy process.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Product works as advertised

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A great replacement for my Time Warner modem. Having my own saves me $6/mo. Pays for itself in about a year. Great return on investment

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great replacement to Comcast Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great item. Set up was super easy. So happy to no longer be renting from Comcast.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    No frills great speed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My favorite modem because it ONLY does what I need it to do.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great High Speed Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Since I started steaming a lot of movies I found that my old modem was too slow in some cases. The Motorola DOCSIS Surfboard modem works great......no more slow steaming problems!

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great Modem for business and personal use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Even my neighbors love it. They can see my modem name two houses down. Very fast for streaming movies and downloading files from our server.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    good product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good Cable modem for straight connection to your internet,

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Does what it's supposed to do!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The modem complies with my local internet provider's request to update my modem. I don't see much of a difference, but then again, we don't stream music or video on our computer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great replacement for Time Warner modem.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem is an approved model for replacement of the Time Warner rented modems. The monthly rental fees by TW have been raised to a point where the purchase of your own modem is practical. The purchase price is approx. 1 year of the rental fees. I expect many years of service from this modem so any future replacement costs should well offset the monthly rental fees. The unit is new but my internet connection is working perfectly.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good product, no issues!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No issues with this product at all. Works like a charm!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Works great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Now I save my money by not paying TIme Warner a reantal fee!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    nice product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice modem, ok speed but it is not cheap. Good quality

    I would recommend this to a friend