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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 2915 reviews

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Rating by feature

  • Performance

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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96%would recommend to a friend

Customers are saying

Customers admire the SURFboard DOCSIS 3.0 High-Speed Cable Modem for its ease of use, performance, and affordability. Many appreciate the straightforward setup and compatibility with their internet providers, along with its compact size. While some experienced issues with the modem's WiFi capabilities and occasional overheating, the positive feedback on performance and ease of use outweighs these concerns for most users.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 99 Showing 1,961-1,980 of 2,914 reviews
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works good and I never had an issue with it. I would recommend although there is a newer version.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 4 out of 5 stars

    Great but blinking light

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great unit so far. Would probably give it five stars but the blue blinking light is a little irritating. Works great and price is right. Will pay for itself

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 4 out of 5 stars

    Good For the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this because my cable company charges $10 a month to rent it. Was worth buying over renting from my cable company. Works well.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    It works great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    - I had no issues with installation and setup. - Did have to reset it once when the network froze. But I suspect it had to do with server - No issues after that

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Works great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem works great. My old modem troubled me a lot by disconnecting frequently and after I installed this one I never faced the issue.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    Works great.So far, so good.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I returned the standard issued TWC modem and replaced with this one, it works 20 times better than what I had.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Easy set up. Reliable.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy enough. Connected the cables. Plugged it in. Called my ISP with the new IMAC. Not given it a second thought since.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    perfect for home use !

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The perfect modem at a very good price !!! Motorola - SURFboard DOCSIS 3.0 High-Speed Cable Modem Fantastic for home use !

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem works great. No issues noted. Definitely worth the investment, rather than renting from the cable company.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    highly recomended

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the fastest internet service that I have had and its because of the carrier and the equipment. It is well worth the money.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Works we'll

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up and works great and it has lights telling you what is going on

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install and works great. Once all hooked up just call your cable provider to configure and your ready to go.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 4 out of 5 stars

    got the wrong one

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was perfect, very easy to set up and get going but i didn't look closely enough and didn't see that it wasn't Wi-Fi . Had to return it for a wireless one

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    easy to install!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    easy to install- clear instructions. This is same model that my internet service provider uses for best reliability.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    Great way to connect to the internet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great product i have 2 1 for my house and one at my business - i even recommended 1 to my friend - fast and easy setup and you are online in mins.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    the delivery is fast and the modem is very good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the modem works well with Comcast service. it definitely reduces the monthly rental cost. The performance is good.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Solid product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this mode. To replaced the previous Motorola surfboard I had w/ comcast. So far no issues & easy setup.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Replacement for old surfboard

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the price, this turned out to be a great purchase. The internet speed increased greatly and we are happy campers!

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    great product great price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was a little concerned because this is such an inexpensive model. it was really easy to set up and works great.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    Easy to set up and use!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only problem I've had was a software update that Time Warner was able to fix remotely. Otherwise, I've been VERY pleased with reliability and speed!

    I would recommend this to a friend