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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 1964 reviews

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Rating by feature

  • Setup

    Rating 4.4 out of 5 stars

  • Range

    Rating 4.4 out of 5 stars

  • Signal Strength

    Rating 4.4 out of 5 stars

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84%would recommend to a friend

Customers are saying

Customers have good things to say about the SURFboard DOCSIS 3.1 Cable Modem & Dual-Band Wi-Fi Router's ease of use, Wi-Fi performance, and setup process, frequently citing its speed and reliability. Many also appreciate the product's performance and price. However, some users have reported compatibility issues and occasional unexpected restarts.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 11 Showing 201-220 of 1,964 reviews
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    Steel going strong

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    3 years and little to no problems. I would buy it again. Or the brand equivalent. Speed is good for me

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very Good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Expensive don't get me wrong. It was definitely hard to swallow the price tag on this one, but we pay for the 1 Gb internet from our provider and needed something that could handle the speeds for gaming and for my job. It works great. We keep it in the room with our computers and we've never had a problem. we've had to move it a few times as our needs have changed and the connectors still fasten securely and no issues reconnecting. For the price its 100% worth it. Without my IT husband, I would have never made the purchase but I'm really glad we spent the money on quality.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Le Creme

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Outstanding buy. Replaced my 6 yr old ARRIS. I saved a lot of money. Compatible with Xfinity. World of difference upgrading to Doc 3.1

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    Works as Intended and Advertised

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works just as good as advertised. Great download and upload speeds. Seem less gaming with no lag and streaming. The only downside that I will give this product is it does get rather hot. I’ve only had it for 1 month but I hope this doesn’t affect the quality of life of the product. Make sure you leave it in an open well ventilated area

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 4 out of 5 stars

    Good product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is easy to install and set up. It has fast speed.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Fast Wired, Slow Wi-Fi

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy setup took just a few minutes. The app to control and change network name/passwords is very good and intuitive. Wired speeds are very fast and solid. I get full gig down and 300+ mb up. My only real complaint is the wifi down speeds are not fantastic. Wi-Fi is 240 to 320 max up and 21 down. I realize service makes a difference but I am right on top the hub. On a different modem my wifi speeds are 500+ mb up.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    6yr old router/ modem was failing

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our 6yr old Arris router/ modem was failing and needed replaced. The internet provider suggested what equipment would be best for continue future service. Only two models met the specs. They were $70 difference in price with comparable reviews. We went with the Arris model again. Expensive but cheaper than leasing through the Internet provider.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Pricey but works

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    works great, very easy install. Bit pricey. Would recommend, nice that it has docsis 3.1.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Modem/Router Upgrade

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wanted to upgrade from a C3700 and give me the ability to go to a higher speed. This unit did that. Easy to install and wireless boost is a welcomed asset.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great replacement

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was a little cautious in buying this as a replacement for our Motorola router / modem. But after purchasing and having it connected to the Optimum network I have had no issues. Signal has been great throughout the house along with some wired connections tied into a switch getting approximately 420 plus mbps on a 400 mbps package.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great speeds, easy to use.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I used this to replace the equipment provided by Spectrum. The difference was night and day. The speed improved. The system was always in instead of requiring that I log on each time, as I had to with Spectrums hardware. The house coverage was much better. It was better in every way and worth the price.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Works with Xfinity Service

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this Modem to avoid paying the rental fee for Xfinity Modem and it works with the DOCSIS 3.1 requirement. Great Speeds and it's working as intended.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 4 out of 5 stars

    Fast internet

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast and reliable. Easy to connect. Security settings are easy to use.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Happy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy setup. Great in a three story house. Control over devices through app

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Nice modem.

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m using this modem with Mediacom and it works great! I get great speeds and it works well. It’s a bit pricey but we’ll worth it.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Xfinity approved and fast right out of the box

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Xfinity approved dual modem router combo. Super fast, easy setup and compact. Gets the best speed from comcast right out of the box.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Powerful good looking unit.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A little confusing to set up: takes a LONG time to get Comcast up and running; don't know if that's CC or Arris, never had CC before. Also, have to reboot about once a week, again, don't know if that's the device or CC. That said, pushes the signal throughout the entire 1200SqFt one-story home no problem. Works for me.

    I would recommend this to a friend
  • Pros mentioned:
    Setup, Wi-fi

    Rated 5 out of 5 stars

    So far so good!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product so far! Easy to set up and the built in Wi-Fi seems to have a longer range than my last modem.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Wi-fi

    Rated 5 out of 5 stars

    Easy set up

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this router to use with Mediacom cable TV. Easy to set up, and having 2 wifi channels is great. Works well with all my my wifi enabled gadgets.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    It’s great!!

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So happy that i found that router/ modem!! I love it!!

    I would recommend this to a friend