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Customer Ratings & Reviews

Your price for this item is $136.99
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The comparable value price is $249.00

Customer reviews

Rating 4.3 out of 5 stars with 1958 reviews

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Rating by feature

  • Setup

    Rating 4.4 out of 5 stars

  • Range

    Rating 4.4 out of 5 stars

  • Signal Strength

    Rating 4.4 out of 5 stars

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Cons mentioned filter

84%would recommend to a friend

Customers are saying

Customers have good things to say about the SURFboard DOCSIS 3.1 Cable Modem & Dual-Band Wi-Fi Router's ease of use, Wi-Fi performance, and setup process, frequently citing its speed and reliability. Many also appreciate the product's performance and price. However, some users have reported compatibility issues and occasional unexpected restarts.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 11 Showing 201-220 of 1,958 reviews
  • Pros mentioned:
    Performance, Speed

    Rated 5 out of 5 stars

    Great product.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great. Speeds always stay between 800-900 up and 25-30 down with no issue at all. Would definitely recommend to anyone who wants to save space with a combo.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Very good Cable Modem and Router

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had no problems connecting to the Xfinity network, my house ethernet and wifi. Good speed and connections. The cable modem has the latest protocol DOCSIS 3.1.

    I would recommend this to a friend
  • Pros mentioned:
    Speed, Wi-fi

    Rated 5 out of 5 stars

    Awesome 3.1 modem

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Previously, we had the same brand 3.0 modem. However, we started having WIFI issues everyday. We switched to this product (3.1) and our internet is super fast, and dont have issues with WiFi ANY MORE.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Arris surfboard

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this modem to replace my old one and it has worked great thus far. I have had zero internet issues since ive hooked it up and it has worked far better than i had anticipated. It manages to keep everything flowing seamlessly here with no hiccups. I plan to get more items like this in the future after trying this out. It comes neatly packaged and the instructions included for setting it up are thorough and clear. It is very user friendly, easy to use and wont break the bank. I would say if you have a decent sized house and or do a lot of gaming this is for you as it pushes out a strong wifi signal and it stays steady.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Performance

    Rated 5 out of 5 stars

    Arris brand is top notch!!

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this router. I felt it was easier to buy my own instead of renting one from Cox Communications. I haven't had to reset it in the almost year since I purchased it.

    I would recommend this to a friend
  • Cons mentioned:
    Compatibility

    Rated 4 out of 5 stars

    good but not for our application

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    ultimately returned this product but no fault of the product; need to check with ISP to make sure it is compatible. Turned out to not work with Xfinity even though stated on the box that it would.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good modem and easy set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice modem-wifi router. Easy to set up. Just make sure it's placed in a location with good air circulation so it doesn't overheat.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Front Zoom. ARRIS - SURFboard DOCSIS 3.1 Cable Mod

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently purchased the Front Zoom. ARRIS - SURFboard DOCSIS 3.1 Cable Modem & Dual-Band Wi-Fi Router for Xfinity and Cox, and I have to say I am beyond pleased with its performance. The item was well made and worked flawlessly right out of the box. Super happy with my purchase!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Little Beast! Love it!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it was more expensive than most of the routers but it works like a charm! it has a great range and it does everything I need it to. the best part is I'm not held ransom to the cable company for one of their funky modems. I did have one ISSUE that the modem didn't clarify. I needed to call the cable company to update the darn thing. It wasn't a deal breaker but I had to call it in and trouble shoot it. After 20 minutes it was good to go.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great product- setup was a bit complicated

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the modem. Read the other reviews as the one about using the blue arris app worked for our setup perfectly as well rather than the one the instructions led me to. Super easy to setup after seeing that review. Love the features and the savings versus having my son rent a modem.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Good Modem and Router.

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This thing has been solid since I got it. Easy to install and got me back up and on the internet quickly. And also boosted my speed by quite a bit.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Happy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy setup. Great in a three story house. Control over devices through app

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Nice all in one

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought for my mom I was sceptical about it having enough range being an all in one but it more then covers 4000 square feet with high speed. Nice if you dont have the space of want multiple units pluged in

    I would recommend this to a friend
  • Pros mentioned:
    Wi-fi

    Rated 5 out of 5 stars

    Great modem/router.

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install and offers seamless WiFi throughout my home. Often will be playing games on two devices and streaming tv without any buffering.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 4 out of 5 stars

    Good product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is easy to install and set up. It has fast speed.

    I would recommend this to a friend
  • Pros mentioned:
    Speed, Wi-fi

    Rated 5 out of 5 stars

    great replacement will pay for itself inside ayear

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    cut down my comcast service about $14 a month and works as well as comcasts router/wi fi and even keeps the speeds for my gaming and remote tv watching/streaming

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    Works as Intended and Advertised

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works just as good as advertised. Great download and upload speeds. Seem less gaming with no lag and streaming. The only downside that I will give this product is it does get rather hot. I’ve only had it for 1 month but I hope this doesn’t affect the quality of life of the product. Make sure you leave it in an open well ventilated area

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very Good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Expensive don't get me wrong. It was definitely hard to swallow the price tag on this one, but we pay for the 1 Gb internet from our provider and needed something that could handle the speeds for gaming and for my job. It works great. We keep it in the room with our computers and we've never had a problem. we've had to move it a few times as our needs have changed and the connectors still fasten securely and no issues reconnecting. For the price its 100% worth it. Without my IT husband, I would have never made the purchase but I'm really glad we spent the money on quality.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Compatible with Astound

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Arris 3.1 Surboard cable modem & router was easy to setup, and I’m not very tech savvy. I connected it with Astound Internet, although not listed on box it’s compatible with anyone who has Astound. Just need to call them when you have it setup, they’ll connect you to their internet.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Arris

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast speeds at a great price. It was very easy to install.

    I would recommend this to a friend