Customer Ratings & Reviews

Does not have a WPS button to easily add other devices without giving out the password

I attempted to install this modem with Xfinity. The activation failed. I scheduled a tech to come out and he was able to activate the device on the network. However the wifi and ethernet connection kept dropping in and out. Called Xfinity support, the device would not hold connectivity to the network (wifi or ethernet) after internal file update. Will be returning the device due to hardware problems.

Had issues with speed was told this would help but it hasn’t yet increased any

Pretty terrible. Have had it for 6 months after moving and upgrading to 1gb/s speeds from my provider. This modem/router has been junk from the beginning. It’s range is terrible at 50 for with 1 hollow wall in the way. The connection drops CONSTANTLY! For this price, it should work 10x better!

don't buy this modem/router if you have Sonos products... won't work trust me...spent hours with customer service on both products !

Unfortunately this does not have phone Capability. Comcast was not even able to identify the device via automated systems, finally it was manually added by an agent. I was told it didn’t support phone. So to be fair I did not get a chance to even have it activated / use it. I plan to return it. Thanks

It works decently when it actually works. You will have constant connectivity issues, and will often cut out completely. I had no connection issues with my old modem/Wi-Fi Arris. After about 8 months, it finally stopped working. I would not recommend this product.

I would have love if this worked for me I spent hours in the phone with xfinity trying to get it to work but it would not connect so I had to return this item.

I waited too long to connect it. Finally connected it and I loose connection about once a week. I have to unplug and plug back in for it to work. The app only works if you are connected to wifi, so I cannot reset remotely. Too late for me to return.

Not compatible with spectrum as advertised on the box

I purchased this router because due to COVID I am having to work from home using an IP phone (uses the internet to connect). I was having a lot of problems using a Comcast/Xfinity router with the IP phone dropping calls, cutting in and out. Worst than a cell phone with barely any service. I did my research and the Arris SBG8300 looks to correct this issue. That is not the case! I am having more problems using this Arris router than I was using a Comcast router. The Arris router doesn't have an option to disable the SIP feature to fix these issues. My company's IT department called Arris for help and they were clueless on what to do. I have ordered a Netgear that will fix these issues. I paid $300 for this Arris router and it's garbage! Save your money and don't buy this if you are working from home.

Worked O.K but could not get signal outside my home. I periodically need to use my laptop in my detached shop but could not get signal with this device. I couldn't even get signal standing just outside (exterior of home) the room that the router was located.

Works fine. I however need one with the home phone jack included.

Device didnt work and wasnt able to pair it with Xfinity account, had to rerurn it.

it runs slow needs other products to make it connect smoothly

It works OK ! I highly recommend this thingy of a ma bob.

Garbage. Like most wireless solutions today. This and the Zen8. Absolute trash. It barely has a 30 foot range in an open room. Pathetic. This is the third garbage wireless solution I have purchased in the last two years. I went "cheap" this time because the last two times I went WAY too expensive with the same exact result.

Had the right specs needed for my WIFI, but did not provide the coverage that I needed. I had to go back and purchase from the Cable provider. Wasted $$

According to Geek Squad the 2.2 radio component is defective and purchased over 14 days before installation. We had to hard wire our wireless printer due to this. Would have to go through warranty for replacement, not worth the bother.

Great product ,but wasn't what I was looking for..