Customer Ratings & Reviews

Pretty terrible. Have had it for 6 months after moving and upgrading to 1gb/s speeds from my provider. This modem/router has been junk from the beginning. It’s range is terrible at 50 for with 1 hollow wall in the way. The connection drops CONSTANTLY! For this price, it should work 10x better!

I bought this router at Best Buy on 2/19/24, but it hasn't been functioning properly since. To fix my home internet problem, I had to replace it through Comcast. I aimed to save money by purchasing from Best Buy, but unfortunately, that didn't pan out. Despite having the router, receipt, and original packaging, Best Buy informed me that I can't get a refund for the defective product.

Unfortunately this does not have phone Capability. Comcast was not even able to identify the device via automated systems, finally it was manually added by an agent. I was told it didn’t support phone. So to be fair I did not get a chance to even have it activated / use it. I plan to return it. Thanks

don't buy this modem/router if you have Sonos products... won't work trust me...spent hours with customer service on both products !

It works decently when it actually works. You will have constant connectivity issues, and will often cut out completely. I had no connection issues with my old modem/Wi-Fi Arris. After about 8 months, it finally stopped working. I would not recommend this product.

it keeps on disconnecting. not sure what’s going on.

I waited too long to connect it. Finally connected it and I loose connection about once a week. I have to unplug and plug back in for it to work. The app only works if you are connected to wifi, so I cannot reset remotely. Too late for me to return.

I purchased this router because due to COVID I am having to work from home using an IP phone (uses the internet to connect). I was having a lot of problems using a Comcast/Xfinity router with the IP phone dropping calls, cutting in and out. Worst than a cell phone with barely any service. I did my research and the Arris SBG8300 looks to correct this issue. That is not the case! I am having more problems using this Arris router than I was using a Comcast router. The Arris router doesn't have an option to disable the SIP feature to fix these issues. My company's IT department called Arris for help and they were clueless on what to do. I have ordered a Netgear that will fix these issues. I paid $300 for this Arris router and it's garbage! Save your money and don't buy this if you are working from home.

The wifi does not go out far, ending up shutting the wifi off and connecting something else to it for wifi

Worked O.K but could not get signal outside my home. I periodically need to use my laptop in my detached shop but could not get signal with this device. I couldn't even get signal standing just outside (exterior of home) the room that the router was located.

Works fine. I however need one with the home phone jack included.

it runs slow needs other products to make it connect smoothly

I only bought it because of Xfinity ripoff rental. It does what it is supposed to do but lags sometimes.

It works OK ! I highly recommend this thingy of a ma bob.

I would have love if this worked for me I spent hours in the phone with xfinity trying to get it to work but it would not connect so I had to return this item.

Does not have a WPS button to easily add other devices without giving out the password

Can't connect on desktop to change router settings or do any port forwarding because it says another user is logged in and can't seem to get past login to see my 'advanced' settings it claims i can mess with. Only my phone app is accessible, which is horrible. So far, i think this product is the worst of any router/modem product i've ever had. This was recommended by a Best Buy employee. I will no longer trust an employee to refer me a product again. I do my own research 99% of the time and under this circumstance i was in a rush for a new router/modem and i REGRET this purchase... Very disappointing!

Great product ,but wasn't what I was looking for..

According to Geek Squad the 2.2 radio component is defective and purchased over 14 days before installation. We had to hard wire our wireless printer due to this. Would have to go through warranty for replacement, not worth the bother.

Slow and buffers. Not good. Please don't get this device