Customer Ratings & Reviews

We originally purchased a less expensive model and returned it for this one. It seriously never has internet connectivity; its always being a baby about something and it doesnt have any cute colors like its other Surfboard friends. I would definitely not recommend!

Purchased yesterday (4/14/24) and I have to return it already today. This model of Arris surfboards have widespread reports online of poor quality wifi components and after less than 24 hours of use it's already intermittently dropping wifi connections. Pretty useless, avoid and pay a bit more for better networking equipment.

Unfortunately this does not have phone Capability. Comcast was not even able to identify the device via automated systems, finally it was manually added by an agent. I was told it didn’t support phone. So to be fair I did not get a chance to even have it activated / use it. I plan to return it. Thanks

It works decently when it actually works. You will have constant connectivity issues, and will often cut out completely. I had no connection issues with my old modem/Wi-Fi Arris. After about 8 months, it finally stopped working. I would not recommend this product.

don't buy this modem/router if you have Sonos products... won't work trust me...spent hours with customer service on both products !

I waited too long to connect it. Finally connected it and I loose connection about once a week. I have to unplug and plug back in for it to work. The app only works if you are connected to wifi, so I cannot reset remotely. Too late for me to return.

I purchased this router because due to COVID I am having to work from home using an IP phone (uses the internet to connect). I was having a lot of problems using a Comcast/Xfinity router with the IP phone dropping calls, cutting in and out. Worst than a cell phone with barely any service. I did my research and the Arris SBG8300 looks to correct this issue. That is not the case! I am having more problems using this Arris router than I was using a Comcast router. The Arris router doesn't have an option to disable the SIP feature to fix these issues. My company's IT department called Arris for help and they were clueless on what to do. I have ordered a Netgear that will fix these issues. I paid $300 for this Arris router and it's garbage! Save your money and don't buy this if you are working from home.

I bought this router at Best Buy on 2/19/24, but it hasn't been functioning properly since. To fix my home internet problem, I had to replace it through Comcast. I aimed to save money by purchasing from Best Buy, but unfortunately, that didn't pan out. Despite having the router, receipt, and original packaging, Best Buy informed me that I can't get a refund for the defective product.

Works fine. I however need one with the home phone jack included.

Worked O.K but could not get signal outside my home. I periodically need to use my laptop in my detached shop but could not get signal with this device. I couldn't even get signal standing just outside (exterior of home) the room that the router was located.

it runs slow needs other products to make it connect smoothly

It works OK ! I highly recommend this thingy of a ma bob.

Can't connect on desktop to change router settings or do any port forwarding because it says another user is logged in and can't seem to get past login to see my 'advanced' settings it claims i can mess with. Only my phone app is accessible, which is horrible. So far, i think this product is the worst of any router/modem product i've ever had. This was recommended by a Best Buy employee. I will no longer trust an employee to refer me a product again. I do my own research 99% of the time and under this circumstance i was in a rush for a new router/modem and i REGRET this purchase... Very disappointing!

Great product ,but wasn't what I was looking for..

Slow and buffers. Not good. Please don't get this device

According to Geek Squad the 2.2 radio component is defective and purchased over 14 days before installation. We had to hard wire our wireless printer due to this. Would have to go through warranty for replacement, not worth the bother.

I ended up buying this due to updating our internet speed and this was all that was available in stores at the time. Had issues from day 1 with set up, we still haven't been able to change the password even with their access code that they provided, the connection drops far too frequently, and it is extremely slow out of nowhere for extended amounts of time even though there's nothing wrong with the internet service itself. Now we're stuck with this one and we will definitely be purchasing a new netgear one as soon as we can. Not worth the money at all, extremely overpriced.

Did not work right. Left my ring doorbell not working

The wifi does not go out far, ending up shutting the wifi off and connecting something else to it for wifi

I’ve owned my own cable modems for many years in order to avoid monthly rental fees from internet service providers. If you’re using cable internet and you don’t own your modem then you’re just wasting money. For example Comcast currently charges $132 a year in modem rental fees so buying a cable modem pays for itself quickly. While there are many brands available I have exclusively owned Arris cable modems and I’ve always found them to be very reliable. I’ve been wanting to upgrade to a DOSCIS 3.1 modem so I was eager to try the Arris Surfboard SBG8300 cable modem and wireless router. DOCSIS stands for Data Over Cable Service Interface Specification which simply is the bandwidth capability of cable modem equipment. DOSCIS 3.1 is simply the latest and greatest standard which supports speeds up to 10 Gbps downstream and 1Gbps upstream. That’s faster than any package currently available from Comcast but DOCSIS 3.1 makes the SBG8300 definitely future proof. Unboxing the SBG8300 reveals the modem, power adapter, ethernet cable, and a quick start guide. There’s usually really not much to setting up a cable modem but the included quick start guide explains the process very concisely. You really just need to connect the modem to power and your coaxial cable and then make a call to your internet service provider to provision your new modem. This is the process by which they activate your service on the new modem. When you call they will ask for the HFC MAC ID number for your modem. In the case of the SBG8300 this number is located on the bottom of the device and is also conveniently available on the back page of the Arris quick start guide. This process only takes a few minutes once connected to a customer service representative and then you’re service is activated on your new modem. Next the quick start guide has you setup your WiFi connection since the SBG8300 is after all also an AC2350 wireless router. I’d have to say if you’re wanting to stop renting a modem, upgrade to DOCSIS 3.1, while at the same time upgrading your wireless router to AC2350 then the Arris SBG8300 is really a feature packed upgrade option. To setup WiFi the guide instructs you to download the Arris Surfboard Manager app. This setup is very straightforward in guiding you through step by step. In no time your WiFi is configured and you can connect your devices. Your network password is also conveniently located on the rear of the quick start guide. The Arris Surfboard Manager app has many nice features including the ability to edit your WiFi settings and check your connected device list. There is also a speed test and a WiFi spot meter which tests the strength of your WiFi connection as you walk through your home. Here you also find parental controls for your modem. Nice touch. In order to access additional settings the quick start guide directs you to the Arris Web Manger which you access by typing 192.168.0.1 into a web browser. Here you find a multitude of additional information and settings for your modem and router. Very convenient. Upon getting the SBG8300 I decided to upgrade my internet service package to gigabit speeds to better take advantage of this new hardware. I was pleased to quickly realize super fast wired speeds approaching 900Mbps while on wireless I could get around 560Mbps. These numbers will vary depending on your service and home environment. The 560Mbps was largely only available while within fairly close range. I was somewhat disappointed that overall coverage wasn’t better but not surprised since my home has some fairly substantial construction. I was able to overcome this by using an existing router system in bridge mode with the SBG8300 in order to increase its overall range. This worked very effectively. For those of you with smaller dwellings this Arris will be a perfect solution for WiFi. While the Arris Surfboard SBG8300 is a relatively expensive device, it does do double duty as a modem and as a wireless router and it does both very well. So considering you’re really getting two devices I don’t really think the price is unreasonable. Particularly when you consider that you’ve also done away with your monthly modem rental fee the SBG8300 is a full featured bargain. Highly recommended.