Customer Ratings & Reviews
- Model:
- SBG8300
- |
- SKU:
- 6341861
Customer reviews
Rating 4.3 out of 5 stars with 1964 reviews
(1,964 customer reviews)Rating by feature
- Setup4.4
Rating 4.4 out of 5 stars
- Range4.4
Rating 4.4 out of 5 stars
- Signal Strength4.4
Rating 4.4 out of 5 stars
Customers are saying
Customers have good things to say about the SURFboard DOCSIS 3.1 Cable Modem & Dual-Band Wi-Fi Router's ease of use, Wi-Fi performance, and setup process, frequently citing its speed and reliability. Many also appreciate the product's performance and price. However, some users have reported compatibility issues and occasional unexpected restarts.
This summary was generated by AI based on customer reviews.
Rated 2 out of 5 stars
Would have been nice if it worked.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would have love if this worked for me I spent hours in the phone with xfinity trying to get it to work but it would not connect so I had to return this item.
No, I would not recommend this to a friendRated 2 out of 5 stars
Not as expected
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had the right specs needed for my WIFI, but did not provide the coverage that I needed. I had to go back and purchase from the Cable provider. Wasted $$
No, I would not recommend this to a friendRated 3 out of 5 stars
It’s ok if you don’t want to use Comcast modem
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn’t work as good as the original Comcast modem
I would recommend this to a friendRated 2 out of 5 stars
Ok….
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I only bought it because of Xfinity ripoff rental. It does what it is supposed to do but lags sometimes.
No, I would not recommend this to a friendRated 2 out of 5 stars
modem
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.it keeps on disconnecting. not sure what’s going on.
No, I would not recommend this to a friend- Cons mentioned:Compatibility
Rated 1 out of 5 stars
Not all it's cracked up to be
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I finally set it up and, lo and behold, I can not get my sonos products to connect to the network. On top of that, my internet did not improve as I was informed. Very dissatisfied and disappointed.
No, I would not recommend this to a friend Rated 2 out of 5 stars
Does not have WPS password access button
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not have a WPS button to easily add other devices without giving out the password
No, I would not recommend this to a friend- Cons mentioned:Compatibility
Rated 1 out of 5 stars
Mm
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to call the cox company to hook it up BUT it wasn’t compatible to business account. There was a cox employees there, and told me to get it.
I would recommend this to a friend - Cons mentioned:Compatibility
Rated 1 out of 5 stars
Not worth it
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Device didnt work and wasnt able to pair it with Xfinity account, had to rerurn it.
No, I would not recommend this to a friend Rated 2 out of 5 stars
good when it works
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.when i first bought this device it was great but then with time i started to get connection drops.i had to reboot device every other day.
No, I would not recommend this to a friendRated 2 out of 5 stars
Ok product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not provide good wifi coverage for whole house....be prepared to spend a lot more for wifi range extenders
No, I would not recommend this to a friend- Cons mentioned:Compatibility
Rated 1 out of 5 stars
Not as advertised
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not compatible with spectrum as advertised on the box
No, I would not recommend this to a friend Rated 2 out of 5 stars
Not good for video calls
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really regret buying this. As I learned after the fact: the problem with a combined modem/router is it doesn’t do either very well. As a full-time work from home person with tons of video calls, I experienced drops/freezes regularly.
No, I would not recommend this to a friendRated 1 out of 5 stars
Garbage
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Garbage. Like most wireless solutions today. This and the Zen8. Absolute trash. It barely has a 30 foot range in an open room. Pathetic. This is the third garbage wireless solution I have purchased in the last two years. I went "cheap" this time because the last two times I went WAY too expensive with the same exact result.
No, I would not recommend this to a friendRated 2 out of 5 stars
Notvwhat i expected
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this to see if my speeds would make a diffrence ended up keeping my spectrum modem.
No, I would not recommend this to a friend- Pros mentioned:Speed
Rated 1 out of 5 stars
Not good
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wow... Some of the other reviews are right... Speed is great, 850 + Mbps on a Gigabit plan from Xfinity but signal keeps dropping. Will be returning this today. Disappointed ☹️
No, I would not recommend this to a friend Rated 1 out of 5 stars
NOT FOR SPECTRUM CUSTOMERS
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wow...WORST MODEM/ROUTER COMBO FOR SPECTRUM (ISP)! Plz Spectrum customers, there's constant signal modulation on SnR and power Db for this device to work properly. Even with a booster! Constantly called my Spectrum every month, for the last 12 months, a tech had to come out to adjust the signal. Arris (manufacturer) was ok to work with, but they wanted me to pay $55 to return their product..seriously? This line of product just doesnt work with Spectrum!!
No, I would not recommend this to a friend- Cons mentioned:Compatibility
Rated 1 out of 5 stars
Xfinity Flop
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It would not connect to Xfinity as was told by best buy sales rep.
No, I would not recommend this to a friend - Cons mentioned:Compatibility
Rated 1 out of 5 stars
Avoid this product
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After three months of using the router it failed on us. I had a technician come out to fix my internet and he said the router was bricked and no longer worked
No, I would not recommend this to a friend Rated 1 out of 5 stars
Not what I needed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I went to Best Buy to buy a router for my media com service and explained what I needed to the salesperson. I told him I needed voice capability because I’m getting a home phone. I was going to purchase net gear with voice and somehow got talked into this one which was more expensive by 100.00. Turns out it’s not able to connect with voice for a home phone. Your sales people need more education on products. Mike was very understanding about the return and took it back even with it being past 14 days. Thanks Mike
No, I would not recommend this to a friend