Customer Ratings & Reviews

$300 piece of equipment only lasted 6 months. When it did work the connection always dropped, and I had to restart it for it to work again. Caused me to lose 4 hours of work since I was unable to work remotely.

I am having technical issues with this product. I am paying a plan of 600 mgps to Comcast and I am receiving less than 200! Just right now 152 mbps!!! Comcast technical support say it is the modem! This device cost more than $370.00!!!

In the end I returned the product because it gave a very slow Wi-Fi signal.

We bought this because of the combo modem/router. Unfortunately, the router is terrible and wouldn't even give us half the speeds we were paying for. We went with a standalone Arris modem and linksys router that work significantly better

Worked fine for the first 6 months but now I experience 2-3 outages daily

Was not able to connect to our internet (spectrum) and returned the item

It's so bad. Don't do it. You truly get what you pay for

Easy to set up but for the premium pricing you would expect the range to be great. However being in the same room as the device I get 3 bars and it fluctuates a lot. Would not consider buying for a home again.

Constantly dropping offline. I've tried resetting factory defaults with no joy, as it continues to drop connections to all devices simultaneously. I am returning this product.

Stopped working well after 18 months. The speed just kept slowing down and the WiFi signal get weaker and weaker over time. Factory resets did nothing

So much money to spend and so much problem with it. Or maybe just a bad experience. I have bought this and return it because of wifi range and internet speed.

Absolutely Garbage outdated no login HTTPS not available.

Spend more for the upgraded model. Not enough ports and no WPS button, which csn be a pain!

Absolute garbage, horrible range and speed. Stay away

Could not get it setup and the app is terrible. Returned this item

Had to return item because the internet wasn't properly connecting to other devices constant shut off. GEEK SQUARD came to my house several times and we are in the process of resolving the issue.

In 3 months started to fail.the router went dead on it

Horrible…..… does not send signal far from device.

I don't recommend this device. It doesn't provide what it promised the speed. I checked with my home internet service - with their modem and wifi it's a lot faster.

I subscribe to internet through a smaller regional cable service, RCN. Since I have an internet only plan, this modem and router combo is perfect for my household. The fact that I can ditch my old wifi router and save money at the same time made this a no-brainer to pick up. Setup was pretty simple and didn't require a technician to come out to the house. I called my ISP, let them know I wanted to use my own hardware, read off the MAC address (conveniently found on the setup manual), and plugged in the power and screwed in the wire from the wall. Interestingly enough, the tech on the line with me couldn't see the modem info until I logged in via the webpage and made a few configuration updates via the setup wizard. Using the webpage to configure the router was pretty simple. I quickly changed the names and passwords of the wifi hotspots to my old router's info so that I wouldn't have to reconfig all of my devices. The only place where things required changing is anything that was given reserved IP addresses, because the router defaults to the 192.168.0.* convention instead of my previous router's 192.168.1.* when setting static addresses. Download speeds, both via hardwired and over wifi, were the same as my old router, so I still get the speeds I'm paying for, and according to the tech on the phone, the spec on the modem supports speeds up to 10 gigs, so if my ISP ever upgrades their speeds I'm already compatible. Between all the smart devices, phones, tablets, video game systems, and computers in my house, I probably have a couple dozen devices all sucking up bandwidth, but I haven't seen any slowdowns, even when transferring huge files back and forth between my various computers and file servers. So far, this has been a pretty good upgrade to my system. My only concern is the heat radiating from the unit. It seems to get pretty warm, so I'm concerned about shutting it in a cabinet like my old modem. Calling in to get the modem set up saved me even more money than just no longer having to pay rental fees, because they also found a promo for a discounted rate on the gigabit service package I have, which they applied to my account.