Customer Ratings & Reviews

It works but wanted something a little stronger and faster.

Very good modem router no problems no buffering great reception couldn't ask for more the money

Great product! Works well! Saved $ on cable bill best brought product, easy to install

Nice upgrade from my old unit. Installation was easy and I now have much better wifi service.

Product is performing ery well. The technition was very professional and knowledeable

Excellent product. A lot better than the one I was renting from Infinity

Router dies after a month--past return window at Best Buy. Arris warranty sent a replacement which also did not work. They would not refund money or make right. There are limited options to work with Spectrum and this not a cheap option

DO NOT BUY THIS PRODUCT!!! I have been having problems with my internet for months. I contacted my internet provider several times, they came to my house 4 times in one month to try to figure out the problem. They told me that the problem was my modem, but I didn’t want to believe it because I bought a brand new modem last year ( ARRIS MODEM), and a new router. Arris modem stopped working in July this year, I talked to them because I had warranty, so they asked me to send back their modem so they could try to fix it, while I was waiting I decided to get the modem S33 to give it a try as my provider told me to test it out anyways. My internet was working fine with he S33 modem, but I returned it as I got back my SB6190, which they claim to be compatible with my internet provider and claim to get 1.4GBPS. I was getting 13MBPS , 72 MBPS or sometimes no internet at all. Arris agent asked me look at the signals, so I did. She asked me to contact my internet provider and tell them that I wasn’t getting strong signals. Well, I contacted them and they told me that they were sending the signals, and the modem S33 was getting it, but the SB6190 wasn’t. Here I go again contacting Arris, I talked to them for 1.5 hour, for them to blame on my plan, internet provider, etc, and not resolving my problem. The agent hung up on me, so the next day I called them again. Again, the agent was telling me that my plan was the problem, but I had the 200 MBPS plan for the longest time, and I upgraded a couple months back, I have been having problems for 10 month. Their modem is for up to 1.4 GBPS how come my plan is the problem if I had 200Mbps internet for most time and then I have 1.2GBPS now? Then she started blaming AGAIN on the signals of my provider, then she told me that my cat 5 cable was the problem, even though they provided that cable. It was always an excuse, what I wanted was them to recognize their mistake, give me a refund or send me the S33, and I would send back their SB6190 ( as I got a brand new one in July). I ended up talking to her supervisor, who was extremely ruder and told me that he wasn’t going to do anything. I am stuck with a modem that doesn’t have the internet that I need, and now I new modem that it does. I spent too much money on this, so I suggest for everyone to go and buy a good modem, DO NOT BUY FROM ARRIS.

I got really excited when I went to BestBuy and found out that this was a brand new product that wasn't released yet. Hooking this up was a huge pain, I had to contact Arris and XFinity to just hook it up. It feels incredibly light, I'm not a fan of light things, because it typically means that it was cheaply made. So, initially everything seemed ok. The speeds were great! Then my Netflix started to freeze and I wasn't able to get internet right outside of my apartment! (I have a small one bedroom apartment on ground level). If you want a decent router, go with the Netgear C7800, it does a lot better than this one will and the coverage is better

Easy set up. Strong signal throughout 2,000 sqf ranch house with finished basement. Reasonable cost.

Don't buy an Arris modem! It's not compatible with Comcast so they have to reconfigure things on their end to make it work. Shame on Best Buy for not telling their customers this...especially me whose a senior citizen!! Never again Best Buy, never again!!

The app for this device is a nightmare to setup. But once you get it setup it’s okay.

I bought this because I had a lightning strike that fried my modem. It was the only modem/router combo that I could pick up the next day and that Comcast allowed. I was hoping that I would actually get better WiFi due to the price. I was wrong. The modem is downstairs. WiFi keeps dropping upstairs. I did not have this issue with my previous $70 modem.

Don't get this: 1) if you need tech support, they suck and will drop you if you don't respond in 30 seconds. 2) if you need port forwarding/triggering or have a non-standard subnet mask. None of the advanced features work. I'm sticking with Netgear.

Will NEVER buy an Arris again. Bought this 15 months ago from Best Buy and after many times of lost connections it just stopped working. My Internet and maintenance guys checked it, spent 3 hours on the phone troubleshooting only to have Arris say it would cost $50 to replace with the warranty and it would take 10 days. NEVER AGAIN!!!! Just went back to Netgear.

Worst experience -- worked for a while and then every morning or so I lose internet connectivity. I went round with arris about it and with Xfinity about the power level. This is a widely known issue (see many posts on Xfinity and Arris). I sent mine back to Arris under the warranty and they replaced it. Same issues emerging. DO NOT BUY and DO NOT TRUST BEST BUY WHEN THEY SAY IT IS COMPATIBLE!!

Worked fairly well for as long as it took for me not to be able to return it. Tired of messing with this super slow wi-fi. Disconnected it and replaced it with my old tp-link router. No wonder it's discounted, it should be discounted more.

I should have learned my lesson the first time when the modeum failed to connect to my service provider and gives no IP address for connection.

I would have given it a 0. Overheated only after a hour of being hooked up

Frustrating that trying to register the new modem to find out it had previously registered somehow ??