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Customer Ratings & Reviews

$176.99
Save $23
Comp. Value: $199.99

Customer reviews

Rating 4.3 out of 5 stars with 389 reviews

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Rating by feature

  • Connection Quality

    Rating 4.4 out of 5 stars

  • Performance

    Rating 4.4 out of 5 stars

  • Setup

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

84%would recommend to a friend

Customers are saying

Customers appreciate the SURFboard DOCSIS 3.1 Cable Modem & Wi-Fi 6 Router Combo for its overall performance, ease of use, and simple setup. Many customers are happy with the speed and slim size of the product. However, some customers have reported connectivity issues and weak signal strength in certain locations. A few customers also mentioned that the app is not very intuitive.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
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Page 1 Showing 1-3 of 3 reviews
  • Pros mentioned:
    Speed
    Cons mentioned:
    App

    Rated 4 out of 5 stars

    Solid on sale option

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Solid Router/Modem combo. Pros: fast, looks nice, compatible with major isp. Cons: app is not very intuitive. Great option on sale.

    I would recommend this to a friend
  • Pros mentioned:
    Setup
    Cons mentioned:
    App

    Rated 4 out of 5 stars

    Works fast and little hassle. Requires smartphone.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product works great and the modem router combo is good value. Setting up with provider, Xfinity, was very easy. The smartphone app is needed to set up the device. I was able to do so and rename my network and password, but the app has technical issues that doesn’t allow some of its features to work. Its okay as the device otherwise functions great!

    I would recommend this to a friend
  • Cons mentioned:
    App

    Rated 1 out of 5 stars

    Nope

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Kept dropping service. App to control settings is awful.

    No, I would not recommend this to a friend