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Customer Ratings & Reviews

Your price for this item is $164.99
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Customer reviews

Rating 4.4 out of 5 stars with 1266 reviews

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Rating by feature

  • Performance

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

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90%would recommend to a friend

Customers are saying

Customers are satisfied with the Surfboard eXtreme's ease of use, performance, and signal strength, frequently praising its setup and Wi-Fi capabilities. Many appreciate the strong signal and wide range, although some find the device expensive and large. A few users experienced compatibility issues with their internet service providers. Overall, positive feedback on performance and ease of use outweighs concerns about price and size.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 26 Showing 501-520 of 1,266 reviews
  • Pros mentioned:
    Performance, Speed

    Rated 5 out of 5 stars

    The best cable Gateway in the market.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best cable gateway in the market,fast and reliable,had it for 3 weeks and so far it has worked flawlessly.Just a little high in price but is worth it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Excellent Router...After tweaking...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a typical 'motorola' modem/router. It works well...as long as you tweak each band to where you want it. the 2.4 gig is not as fast as I would have liked.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Check compatibility with cable provider

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I think this router was a good router but unfortunately we had issues with our internet/cable provider and they blamed the router for the low data transfer rate when it was actually a problem with our provider.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good enough

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this with the hopes that it would make my internet signal stronger. I have noticed a slight difference but not what I had hoped for the money spent.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently changed internet carriers andneeded a new router. This model is built for fncionality even as technology changes. It has worked like a charm thus far. Excellent product!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great item

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Simple to setup and install. Only took one 5 minute phone call to my cable provider to complete setup. The only issue I have is the WiFi distance is no greater than my old router that was 3 years old.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this Cable Modem/Router its probably the best one I've ever owned so far. I didn't increased speeds from it but rather stable and reliable connection which is what I wanted.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great product for a beginner.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You can't go wrong with this product. I'd recommend this to all of my friends. You have the ability to have a router and a modem all in one. Plus, you can connect simultaneously between 2.4GHz and 5.0GHz.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Buy!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was everything I wanted and more. I live on about five acres outside of town. I hooked up the WAVE power user 110 internet service to this product and I now have amazing WIFI. It works inside the house and outside the house.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Fast and good connectivity

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to hook up and fast, much faster than older modem. A lot less hassle to get up and running.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Recommend

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cable Modem works fine, but the documentation was out of date , or in error. Required a call to Motorola to get accurate info. Delayed setup by 30 mins, but working great now. I would recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Customer Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After an easy setup I had another question about the product. Called the helpline and not only did I get my question answered but also they helped me with other suggestions.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Does the job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My last Brother printer lasted 6 years which is why I bought another from the same company. This one has all I need--low cost laser printing, double sided capability, and a multi page scanner.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great piece of equipment

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Since I change my modem to Motorola - SURFboard eXtreme 802 the connectivity problems went away. I'm enjoying the full capability what I'm paying with my internet company.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great router/modem combination

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this to replace my N900 Netgear router that was starting to reset itself spontaneously every few hours. At the same time, I moved from a DOCSIS 2 to DOCSIS 3 cable modem and all in one box. So far (a few months now), I am very pleased. Unlike the Netgear unit, I have not had to reinstall firmware that became corrupted by itself. Speeds have definitely improved, too. I hope it keeps up the reliable service.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    OK in a pinch

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall it's a good value for the money. My devices that take advantage of Wireless AC perform very well. If it wasn't for my Fitbit scale still using 802.11G i would have great throughput across the board. - just one recommendation i wish Arris/Motorola made this device in Red or another color than boring beige

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great modem for price!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very convenient all in one package. Sleek design and very user friendly. Only problem was with default password for logging in to admin domain (didn't match what the manual said) but after a quick internet search it worked!

    I would recommend this to a friend
  • Pros mentioned:
    Setup, Speed

    Rated 5 out of 5 stars

    Great Quality!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As far a cable modem go this is one of the best ones out there. Easy to setup. Great speed. I would recommend this this product for sure!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good modem/router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a good modem/router for a small apartment. The WiFi signal is not as strong as I expected. Seems to have a bit of latency when trying to use WiFi. Other than that it works good.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Modem & Router all-in-one!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It has everything I need and more. Supports more than I can get, so I am ahead of the times.

    I would recommend this to a friend