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Customer Ratings & Reviews

Your price for this item is $164.99
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The comparable value price is $219.99

Customer reviews

Rating 4.4 out of 5 stars with 1266 reviews

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Rating by feature

  • Performance

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

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90%would recommend to a friend

Customers are saying

Customers are satisfied with the Surfboard eXtreme's ease of use, performance, and signal strength, frequently praising its setup and Wi-Fi capabilities. Many appreciate the strong signal and wide range, although some find the device expensive and large. A few users experienced compatibility issues with their internet service providers. Overall, positive feedback on performance and ease of use outweighs concerns about price and size.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 9 Showing 161-180 of 1,266 reviews
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    great modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    so far I have had the modem about 3 months now and overall it has been working great. There was only one time that I had to reboot due to a lost connection. I would recommend this modem.

    I would recommend this to a friend
  • Pros mentioned:
    Setup
    Cons mentioned:
    Size

    Rated 5 out of 5 stars

    Love the speed.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So my ISP said my modem is too slow. I opted for this combo router and modem because I would always get in to a bind after a power outage where my router and modem would get out of sync and I would have to power cycle them to get service. This combo installed quickly (but I did need to contact my ISP to activate). The only problem I ran into was that I set the security too high and disabled my VOIP phone service. Once I backed off on security, all was stellar! However, it is a bit bigger than my router and modem so it sits on the floor rather than on desk shelves. On subsequent power glitches, it has recovered flawlessly,

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    better than expected

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had time warner cable equipment. Was having alot of problems with wireless conection, and my tivo products. Purchased this not really sure it would make a difference, i no longer have any problems, am also saving $7a month on my cable bill. Overtime this unit will be free

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Awesome Cable Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We went to buy a Cable Modem for our wireless through Time Warner. This is the newest one out and will support what Time Warner will become later. Great wifi speed. Nice to own our own and not have to rent one.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Excellent purchase!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Incredible Internet speeds less buffering. We had nothing but problems with the wireless equipment we were renting from time warner. Now we can play Xbox live in one room, have Netflix running simultaneously in the other rooms there is enough internet for everybody!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a good router with strong signal. Haven't experienced any slowing on streaming with Netflix or other Wi-Fi devices, such as printers. Hasn't slowed from simultaneous use of many devices either.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    Good overall

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Im a little disappointed in the range. The speed is great and the setup was relatively easy. The only reason I bought this was to avoid the modem fees from my internet provider.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    Works very well with Brighthouse cable!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought to replace a similar model I was renting from Brighthouse. This unit works well, better than the old unit, but a little pricey. Will take a while before I realize any savings from the rental turn in, but it's mine.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    little spendy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Little more than what i wanted to spend, but they matched amazons price which was about $15 cheaper, still around 206 plus the geek squad warranty but would def recommend it to anyone, nice and fast!

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great cable modem and router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this so that I could return the one I rent from TWC and it works great!! We usually have two computers, playstation, and multiple cell phones going at one time and so far no problems at all.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    So far so good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am pleased with this cable modem router. Speed is as advertised. Range is good, but not quite as advertised. Seems to work well with Cox cable internet. This unit does have a large form factor.

    I would recommend this to a friend
  • Pros mentioned:
    Setup, Speed

    Rated 4 out of 5 stars

    two things in one

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This one is two in one. So it is a modem and a wireless router in one. I chose this one because we had one spot in our home that had a low signal and our modem was very old. This was was on the list that was OKed by my internet provider. It was very easy to set up and my provider could connect to it and make adjustments wile being on the phone with me to make it work even stronger. My internet is faster and I don't have that weak spot now. Also the lights on the front make it easy to tell if the inter net is down or not.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    Great all in one modem and router.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this device to clean up the wiring closet by only having one device and it works greats for all wired and wireless devices we have connected to it. Connections are always reliable very happy with this item.

    I would recommend this to a friend
  • Pros mentioned:
    Range

    Rated 5 out of 5 stars

    Cable modem router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best thing I can say is that I don't know it's there. We switched our internet service. Our old modem/router continued to need reset several times a week. We have a large house and we get service throughout the entire house and our porches.

    I would recommend this to a friend
  • Cons mentioned:
    Price

    Rated 4 out of 5 stars

    Great modem/router.... A little pricey

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great modem/router with some bells and whistles. A little on the pricey side compared to others out there. I was in a rush so no time to shop for deal. Great features and works well so no real complaints here.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great Cable Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the best modem/router I have ever had. Both the 2 and 5 ghz bands work great at much greater distances than my previous router. It would have been nice to have a USB port included.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    good modem for multi gaming systems

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I rely love being able to hard wire all of my important gaming systems at the same time. I can also connect multiple WiFi devices with ease.the WiFi speeds and hard wire speeds are the best I have been able to find.

    I would recommend this to a friend
  • Cons mentioned:
    Compatibility

    Rated 3 out of 5 stars

    Not the best purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    More difficult to setup than expected. Not completely backward compatible. (It works, but worse that previous setup that was 5 years old.) I changed because COX upgraded and my old setup was marginal. COX recommended the change after their techs came out and checked everything. Hulu+ through Roku3 has problems from time to time and I have to reboot. I suppose I could go to max bandwidth to test it but I'm retired and don't require more than 50 Mhz. 100 Mhz would be overkill and not that much faster. Also not sure I like combo modem and router. That shouldn't be the problem at this pricepoint.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great two in one modem/wireless router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife and I had recently bought a new home and were in the market for a quality modem and router. After doing some research with an idea of what we wanted I decided to visit my local best buy and ask the employees their thoughts, which was very helpful. I took a chance knowing I could bring back the router if there were any problems of which there have been zero. My house is a 1,369 sq ft ranch with multiple rooms and the internet is spread equally throughout the house (Max Capacity). I highly recommend if you are looking for a two in one.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Boosts my Internet Speed!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am in love with this two in one router/modem. The reason being why is because it boosted my internet speed by 10Mbps (from 50Mbps - 60Mbps). Pretty much getting the extra 10 for free after upgrading the modem/router that my ISP provided.

    I would recommend this to a friend