Customer Ratings & Reviews

I purchased this as a replacement for a MOTOROLA modem I have had for 23 months. When I purchased the Motorola, it was - at the time and on a LOT of websites - recommended as the *BEST* for Xfinity and it's even marked on the box! I have always (with the Motorola) found that even at the base and my main desktop computer plugged directly into Xfinity cable, that I never achieved near the speeds I was promised by Xfinity. I live in a 100 year + old house with thick walls so ever since "wireless" extended out of my home office, beyond the wireless printer, I always had to buy my own modem and router. I prefer buying them separate. GOOD THING TO DO. By 2020 I'd accumulated 13 Netgear wireless extenders and when we started working from home I realized how AWFUL my internet service really was with all the ZOOMS and such required. I'll NEVER buy another NETGEAR anything. I discovered TP LINK MESH systems back then and they had mesh modems designed very specifically for thick walls in old houses! WHAT A DIFFERENCE. I also upgraded the original mesh systems to tri-band with a couple that are both tri band and POWERLINE which also helps... But I would still have spotty service with the Motorola modem. And in the first half of April 2024 the Motorola modem JUST STOPPED WORKING for the last time. I had to walk down the street to access a wifi hotspot to communicate with Xfinity - a challenge because with all the online tweeks they did, I had to tell each tech support person to NOT DISCONNECT from me as I walked back down the street to my house - where I had no service - to see what they did to fix my home internet - and then walk back outside and down the street to explain to tech support what the result was. UGH... What a MESS. Although Xfinity offered to come right out the next day I set up the visit 5 days later because online I'd seen that - with the Motorola Modem - so many had tried that and whatever fix was done, didn't last for more than a few more days. That was when I discovered that XFINITY stopped supporting the Motorola Modem. And that now they supported THIS ARRIS modem for gig speed service instead. I was able to run to Best Buy and buy it. To my surprise and delight I brought the old Motorola Modem with me - I still had the original box - and my warranty on the Motorola was still in effect for another month. At the store, they only charged me $20 plus tax for the Arris! That EXTRA WARRANTY from Best Buy has helped me save on a FEW things this past year and I really recommend it! I'm thrilled with how the Arris modem is performing. I did have to call tech support a few times to get it set up right and XFINITY reps had to do something they called PROVISIONING - over the course of 2 days and from their office - to get everything working. One of the challenge too is that since my internet was broken I could only download the Arris User and SETUP GUIDE on my phone... TRYING TO READ an 8.5 x 11 inch BOOK of fine print on how to set up the dang ARRIS thing... GOOD LORD that makes NO SENSE at all. TOTALLY UNREADABLE on a phone and of course since I didn't have internet I couldn't do a download or print it at home either. THESE PEOPLE REALLY NEED TO CONSULT WITH USER EXPERIENCE SPECIALISTS regarding how to set up a MODEM when you don't have a modem and can't access the internet! YA THINK??? REPORTING THOUGH! The ARRIS is fast and my devices are running cleaner than ever (from using the Motorola modem. ALSO THIS: As of APRIL 10, 2024, the FCC has changed laws regarding how ISPs and cellular phone companies must by law put their prices on display in a clear and readable format!! They didn't find out on April 9th and have had MONTHS of advanced notice on how they must make PRICING and details of their plans clear, plain and understandable to consumers. I was shocked at how - even though this was occurring within the 2 weeks after April 10th, that a company as large as the ISP I use here in Philly was NOT in compliance to this new FCC law! In my process of getting help to reset this NEW modem, I was hit a few times with sales pitches - specifically one that would lower my monthly price for internet if I also signed up for their lowest priced phone plan... I asked if I could use it for my iPad that has wifi and cellular... it's only a 1GB plan a month and I could buy a 5GB plan cheaper, but my goal here was lowering the net monthly fee I pay for internet so I was going to do it. BUT the problem was the lack of transparency added to the fact that it was PRESENTED as a "BUNDLE" but even when I went in person to their office, they informed me that their internet offer was presented by completely different staff than the cellular plan. I reminded them that the law has changed regarding transparency but I still could not get confirmation when I signed up, that I actually HAD the deal they promised... and they also had a policy of billing each service separately. I got home 40 minutes after leaving their office and cancelled the mobile service for my ipad, because when I called them they could and would not verify that my cost of internet would go down as was told to me in the chat (which I saved). Back to the ARRIS it does work MUCH better. I gave 2 stars for SETUP instead of 5 because of the ham-handed startup guide for setting up a Modem (since you don't have internet) via a phone is just ridiculously silly and it's not readable. Overall though the Arris is MUCH better! AND BEST BUY's TOTAL warranty was a real and TERRIFIC benefit and surprise. LOVE BEST BUY! YOU GUYS ROCK!

I bought this to replace a Motorola modem that would occasionally lose it's connection for a few seconds, which is terrible for video conferencing. I was surprised by how small this modem is - it's half the size of the Motorola (see the photo to compare). Setup was easy and the UI has similar functionality to the Motorola. Best of all, I've been using this modem for a month now and have not had any loss of connectivity. It has been rock solid. Speed test show that I'm getting 1.22Gbps downstream and 51.8Mbps upstream, which is slightly better than the 1.2/40 that Comcast promises.

Best modem to date. I'm paying for the Xfinity 200mbs plan, and I'm getting 244mbs with 5 devices connected. I'd avoid the 2 in one modem/router combos. Get yourself a SURFboard S33 and pair it with a high end router. You'll be very pleased. I'm using the AmpliFi - Alien, which can also be purchased at best buy. Xfinity plugs into the modem, modem plugs into router of your choice.

Had to upgrade to a newer/faster modem and saw this one worked with my Xfinity Performance Internet Plan service. I did have to use my mobile phone to work with an Xfinity agent to get the modem activated and recognized, so you may need a way to get on the Internet while your service is temporarily down. Pretty typical of any modem you would be replacing. Been a few months now and working well. Getting well over 200 Mbps download speeds and no complications with the modem. Easy to set up. Modern and slim design make this easy to place just about anywhere.

I took a lot of the advice I’ve read and separated my modem from the wifi system. This modem is fast. Upgraded to Cox 1 Gbps service and getting every bit of it. Combined it with Orbi RBR AX4200 extenders and covers well all throughout my house (approximately 3600 sq ft). This does not have many ports for devices you will need to combine with a router but I knew that going in. This device will not have Wifi but I did not buy it for that!

Worked great out of the box. Much faster than my old router. Easy setup. Was up and running in no time.

Easy to setup. Works well. Just 2 ethernet connection. 2.5 and 1GB. I have my Erro 6 attached to the 2.5 ethernet. Other ethernet connection on Erro 6 attached to a Net gear switch. I am getting from Xfinity in the mid 900 internet speed. All devices are getting good wifi.

Purchased and setup on 11/14/2020. Installation was fairly straightforward except the last part where the manual tells you to log into the modem using a default username and password. I was unable to access it using the credentials in the documentation. I always change default passwords on home networking equipment so I contacted support. Support reached in a reasonable time but the support guy had never heard of this model. I explained to him that it was brand new and confirmed the model number I gave him directly from their documentation. He finally was able to track down documentation on the modem. He never could fix the issue with the password not working as documented. The second thing that threw me with this modem is the look. Based on the picture I thought it was tall and cylindrically shaped. It is actually short and oval shaped. Not a real issue but I felt the pictures were misleading. I did a few speed tests. My plan is 300mbps down and 10 up. I was consistently seeing 359 down and 12 up using a direct connection into the modem. Subsequent testing after I added mesh router still yielded great speeds over wifi. In summary, support is still coming up to speed but easy install process using my provider's website and my cellphone over LTE. It definitely gives me all the speed I pay for. I purchased because it was on the recommended device list from my provider and can handle speeds much faster than my current plan just in case I upgrade.

My SB-8200 died after running 24/7 for a number of years. I needed a quick replacement and picked this one up just to get back up and running. It has a 2.5+ GB ethernet port (as well as a 1 GB port. I was blown away by the noticeable increase in speed over my 1 GB only SB-8200

The modem works great with Cox. Have had nearly no downtime other than what I assume is maintenance from Cox themselves. Very easy to setup.

BEST modem I have own to date. She is super fast and reliable. I have nothing bad to say about her.

My XFINITY modem was dropping at least once a day AND I was getting frustrated with the poor performance so I started researching the plans. I realized my plan was very old and I could save money with a new plan that included more than 4x the bandwidth. Once I started the sign up process that would take me from 150 to 700 megabits down, it said my modem was not capable of doing that. I then started to research compatible modems and Best Buy had this one available. I like the background on the company behind the modem as they seem to focus on high performance modems and routers. I couldn't believe how fast it provisioned while I was on the phone with XFINITY. On top of that it goes from completely powered off to connected in about 30 seconds, sometimes less. My old modem took 6+ minutes to get connected. I paired it with my EERO Pro setup and boom, fast connections on both wired and wireless. The EERO has a speed test app inside which is the absolute best place to do a speed test of your modem. Boom 700+ Mb/s all day long with no drops in over the 3 weeks I've owned it. As I sad, the old XFINITY/CISCO unit died at least once a day for periods of about 15 minutes. I bet this one stays solid until I have a power outage. My Playstation is on the Gigagbit Ethernet side of my router. Bone crushing speed all day long and leverages the full 700 megabits over gig-E.

So far, so good after a month. This unit replaces a 343 Mbps modem that was working well, but my ISP upped my download speed to 400 Mbps, and my home mesh network and laptop are capable of 800 Mbps. The Arris Surfboard S33 will let me go to that speed and higher as my equipment evolves. Used CAT6a cable to connect the S3 to my home mesh, and had to call my ISP and read the MAC address to them to get them to recognize the S3. I did update my home network's QoS parameters to take advantage of the increased speed. Since then, it's worked great. See the speed test result.

I was facing issues with my ISP (Xfinity) and have tried different modems in the past, and none of them gave me good results. This product is excellent, and easy to install, up and running in less than 10 minutes. It's pulling maximum internet speed from my ISP for which I am paying for (800 Mbps). I am very much satisfied with the performance of this modem.

Works a tad better than the 8200. Our ping is definitely better then the 8200. We get solid 1gig down now instead of 960. Overall nice modem. The only thing I do not like is the one lone indicator light on the front. I like more status lights. But that is just personal preference and really splitting hairs.

Was recommended this device by a blue shirt and it has exceeded their recommendatin.

Lightning fast speeds via ethernet cable. Very happy with my purchase.

Works great! I turned in the one that the cable company was renting to me and got this set up. It's smaller and takes up less space and does the job perfectly.

This modem does exactly what it is supposed to do. It’s small and compact and l can put it just about anywhere. Hasn’t given me any problems. Plus I save money because l don’t have to pay Xfinity extra to use their questionable equipment

Works well and I have no issue with the product! Helped me get gigabit service.