Customer Ratings & Reviews

I had 3-4 arris modems in the past and they each lasted at least 3-4 years. Purchased the S33 and unfortunately it died after a week of use. Pretty disappointed. Modem does heat up more than any other previous model i owned.

I wasted $213.93. After much troubleshooting, determined the Arris S33 was dropping internet access, even though the status page said everything was "OK," It's in the bin after only 6 months.

have had nothing but trouble with this modem. The help line is outsourced and after an hour on the phone, everything was so messed up. If I wasn't past the 15 day return limit,, it would be going back

This product did not work for us. Terrible set up system. Also Best Buy did not accept our return and we've had a months long process to try to get a refund on this defective item. Arris support was no help - awful product and service all around. You're better off with the Google Wifi system.

Has been very stable. Wish my iphone wifi were faster

Cox sucks, but this modem is great. Highly recommend

This is an excellent modem, it connects super fast, supports xfinity, was a breeze to set up and connect. I basically have zero zero cons for this purchase. There are only 2 reasons why i did not give it a 5 star review: A. DO NOT install the Arris surfboard app - it's completely uselss and give zero added value or abilities for 99.9% of users. B. There is only 2 indicator light and it only has 2 colors - green for fully connected or blue for "trying to connect". Most modems have at least 4 (power, downstream, upstream, and internet), if you will ever suffer a connection loss having this lack of actual status representation is going to make your and your ISP's troubleshooting efforts somewhat difficult and I feel this important feature was shortsightedly and needlessly sacrificed for aesthetics. A modem should be functional, and not ugly. but it certainly does NOT have to be pretty. (I give them that, this modem is indeed a nice looking appliance).

Worked well until 3 days ago - now needs to be reset everyday to work

My carrier was unable to activate it. I don’t know it it was a problem with the carrier or the equipment.

It didn’t have enough plug ins. I thought this could handle my Ethernet cables and phone line, but it couldn’t.

It unfortunately did not sync with my mesh that I wanted to connect to it after 2 1/2 hours so I ended up returning it. It must’ve worked for others very frustrating for me after unplugging and replugging and calling customer service and looking online for answers just was not any help!!

I have had three of these and they failed on me. I would lose internet.

No giving me the right internet speeds, need to change it

Purchased and the system failed after a week of use

This was sold as new Setting up was issue as the MAC number had been used before I was sold a refurbished or retrofitted modem Very concerned

Product did not work with Suddenlink had to take back. Tried both ports and nothing.

Terrible it doesn’t last I bought it this product 3 months ago and and it didn’t even last for months

Product was defective, returned to Arris. They sent another defective product. Manufacturer would not refund.

as per COMCAST: Broke down in 14 days. Fortunately, it broke down within the first 15 days where it can be returned for a full refund.

The modem stopped working 1 day after return/replace period. I literally paid $200 for a brick.