Customer Ratings & Reviews
- Model:
- S33
- SKU:
- 6425831
Rating by feature
- Connection Quality
Rating 4.7 out of 5 stars
- Performance
Rating 4.7 out of 5 stars
- Setup
Rating 4.7 out of 5 stars
Customers are saying
Customers love the SURFboard S33 modem for its speed and overall performance, with many reporting it supports their high-speed internet plans and delivers blazing fast speeds. The modem is also praised for its ease of use and setup, especially with the Xfinity app, and its 2.5 Gbps Ethernet port. Some customers have noted concerns about the modem's heat and price.
This summary was generated by AI based on customer reviews.
WASTE OF MONEY.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It didn't work with Comcast. They told me to take it back but it's been too long since purchase. Can't believe I just got ripped off.
No, I would not recommend this to a friendStay away!
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Modem did. OT last a year, and arris customer support is horrible. Would not by there product again!
No, I would not recommend this to a friendTrash
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not stable. Drops connection pretty regularly. Returned
No, I would not recommend this to a friendFaulty equipment.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The speed is faulty as I am only getting 25mbps...
No, I would not recommend this to a friendn
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It works when it feels like working, certainly not worth the money.
No, I would not recommend this to a friendDon't buy
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just decided not to work anymore after 4 months of owning it
No, I would not recommend this to a friendGreat idea, but not for COX customers
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It did not work with Cox cable. I returned it to Best Buy
No, I would not recommend this to a friendShort life span
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked fine but burned out a month ago and needs to be replaced.
No, I would not recommend this to a friendToo bad!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was not compatible with my internet service provider and had to be returned.
No, I would not recommend this to a friendnot with my cable co
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.this did not work with my service electric cable internet so had to return it
No, I would not recommend this to a friendNot a happy camper
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not good at all, Worse then the product i already had from exfinity!
No, I would not recommend this to a friend- Pros mentioned:Ease of use, Ethernet port
Great Purchase
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.got this modem because I wanted to be future proof and I upgraded my internet to a 1 gig plan. I had a brief scare because my internet service (grande) took awhile to get it configured. I didn't realize the modem had only been out for a month or two. But once they got it up my internet is more stable. The modem is cooler than my last one and much smaller which is nice. Setup is easy, Just make sure your ISP is ready for it.
I would recommend this to a friend Disappointed!
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A lot of money for a product that only lasted 18 months!!
No, I would not recommend this to a friendBrand response from ARRIS SURFboard Team
Posted .Hi Elaine,
We are sorry that you experienced an issue with your modem. Our warranty period is 2 years so if you registered your product when you purchased it you should be able to get a warranty replacement. Please contact our support center for assistance. https://arris.secure.force.com/consumers/
Modem
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wrong item wasn’t what I was looking for might be good for some one
No, I would not recommend this to a friendPoor
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I thought it was a modem/router so I had to bring it back and the directions is not for this item
No, I would not recommend this to a friendDidn’t work
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Would now register with Xfinity. Xfinity was no help
No, I would not recommend this to a friend- Pros mentioned:Overall performance, Setup
Surfboard S 33
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Probably one of the best plug and play modems out there. Most Internet Service provider has an app that you can just activate and plug it in to your router and your live! You have two ports you’re able to use on the back of it one gig and a 2.5 gig and I don’t experience any throttles so it’s 100% excellent.
I would recommend this to a friend - Pros mentioned:Ethernet port, Speed
Great Modem, but Admin Access needs work
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I replaced my Netgear modem with the Arris SB8200 because my internet kept dropping out and so far it has been outstanding as far as internet speed and wifi. I was taking numerous uncorrectables in my modem logs and I needed access to the admin console in the modem. Arris apparently changed the Subnet mask for some security reasons. This made access from my router impossible and direct connect via ethernet also did not work. However, on the Arris tech support site, I found a work around that allows access to the Admin Console via the second port on the modem. I can see the logs now in real time. I have had no drop out since purchase two days ago.
I would recommend this to a friend - Pros mentioned:Overall performance, Speed
Exacltly what I needed
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works flawlessly and exceeds expectations so far. Fast speeds and no problems or losses of internet about a month in
I would recommend this to a friend - Pros mentioned:Speed
Modem Lives Up to Its Specifications
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Recently Optimum (formerly Suddenlink) upgraded my internet service from 400 Mbps to 1 Gbps. My previous SURFboard modem was rated at 600 Mbps. The Arris S33 has been online 100% of the time since installation. The modem is stable and lives up to its specifications. I routinely have download speeds between 920 and 960 Mbps. I purchased the Arris S33, because I have had positive experiences with other Arris modems. I have never had an Arris modem fail. I would definitely recommend the S33.
I would recommend this to a friend