Customer Ratings & Reviews

I replaced older ARRIS surfboard. No problem with it so far for last 8 years but did not support new high speed. the set up was easy. It worked out of the box with Xfinity. The activation was breeze via Xfinity app. I am noticing higher speeds on connected devices. Verified by running speed tests.

Works as advertised Increased search speed as I upgraded our internet speed This product allows for many future upgrades from an internet isp regardless where you are The arris modem is well designed with a retro futuristic look that will go well with one’s home decor and settings The price of the unit is well affordable in any venue

This is probably the best value of the fully DOCSIS 3.1 cable modems. I took off one star because of the misleading hype on the package. Yes, it is capable of downloading data at 10Gbps, but it cannot send data to your router at that speed because the Ethernet connection is limited to 2.5Gbps. Thus even if you pay your cable company for 10Gbps Internet service, and install a 10Gbps Ethernet card in your high-end computer, you will never actually see download speeds anywhere near this because of the bottleneck at the 2.5Gbps Ethernet connector at the read of the modem. Despite the hype, I am quite happy with this modem. I paired it with a TP-Link wired router (no wifi) so I could get rid of the modem/router from Comcast that prevents the user from turning off the wifi radio! The Xfinity app connected the modem to the Internet after I entered its MAC address, but trying to use the Xfinity app for further setting up is a waste of time; I used the TP-Link's internal router program to set up my wired network. If you want to use your own equipment (always a good idea) and have a separate cable modem and network router, this is a fine choice. But if you REALLY want 10Gbps from the Internet all the way to your computer, you're gonna have to pay $600 for Arris' modem/router.

Best modem I have had by far. Setup was within 11 minutes, shorter than my call to Xfinity to register it. Pulling at or above max speed on my Xfinity plan. I wish I had upgraded to this sometime ago and solved some of my previous headaches with Xfinity.

Pretty easy set up with internet provider and integration with new whole house router and system. This far network has been running smoothly.

Great modem. Looks modern now, works great. This modem replaced my SB 6183. Getting good speeds with cox cable. Only thing I can't do is get into the administration panel using 192.168.100.1 as instructed. I did a hard reset, plugged directly into modem with laptop, trying each port separately. Just sitting there spinning. I want to change the default password but can't. Other than that, great modem.

I have Comcast, and they told me my old router was not capable of my new faster speeds so I read up on this modem. My old router was an Arris also, and never gave me any problems........oh yea, the set up was easy using the Xfinity(Comcast) app on my iPhone.

Works very well. Easy to install and connect to my ISP. Am able to see the transaction log through my computer to see any connection issues with ISP. Good looking as well.

Love my new arris , easy to set up . And now our internet connection with so many users and electronics is faster than ever!

Hard to set up, had too return after no tech support from isp or manufacturer

I needed a router to support my 1 gigabit internet, and this router does it! Easy to setup.

I was using a ARRIS SB 6183 with Xfinity 600mbps plan. I can only get up to ~480 mbps in speed test. Now I can get up to ~710 mbps in speed test. This is also a meaningful replacement for SB8200. If you have a DOCSIS 3.1 modem which supports multigigabyte speed, you don't want the 1Gbps ethernet port to bottleneck everything.

It is quite easy to set up. It is working well so far.

Purchased and set it up with Comcast yesterday. I was a lucky with the provider setup - simple disconnect of the old modem, connect this one and using the Xfinity app to activate it - all together 20 minutes of waiting. Performance-wise - happy, getting my full speed. No drops or anything sinister.

Fairly easy setup with my ISP. And seems to work fine with my Eero mesh system. I still have days of spotty internet. Whether that's the ISP or the device is beyond me. Overall a fine purchase. Much smaller than I expected and I do wish it had some mounting holes like my old one so I didn't have to have it standing on something.

I love having my own modem so no more rental fees. This modem is a nice size and very nice looking. It blends in with my living area, so it does not look like some ugly box. It has clear lighting so you know when there is a problem with the internet from my provider.

Easy set up and activation with xfinity app (did not need to call). Rock solid connection, no drops with speeds as advertised. Owned for 2 weeks. If something comes up, I will post. I had a previous Arris modem that was rock solid for 5 years with no problems. I did a lot of research before purchasing and given my good history with Arris I purchased this over the latest Motorola modem.

I really want to give this product more stars because it fixed my internet speed issues. There are two eithernet ports on the device and the 1gig(bottom) does not work. I have my router connected to the 10gig which works great. I have 1 gig download speed consistently. I have not had to reboot the modem at all since installing it. Setup up was ok. I had to call my cable company to activate it. I just can't justify more stars with a product that is technically defective out of the box. It just so happens to work for what I need it for.

Great product especially when pairing with the dog router super fast speeds no problems

Pretty much plug it in and it guides you through setup once connected. Very straight forward and works reliably