Customers express satisfaction with the SURFboard S33's performance, ease of use, and straightforward setup process. Many appreciate its compact size and the inclusion of a 2.5 Gbps Ethernet port, while some users note that the device can get warm during operation and that the cost is relatively high. Positive feedback also highlights its compatibility with various internet service providers and its improved connectivity.
This summary was generated by AI based on customer reviews.
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 2,021 reviews
Pros mentioned:
Ease of use, Speed
Rated 5 out of 5 stars
ARRIS S33
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Posted . Owned for more than 2 years when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Best Modem I have ever used. Fast, reliable. App is easy to use and control. Works with one of the only providers in my area (Comcast) and it's just plug and play. This is my second that I am buying.
I would recommend this to a friend
Pros mentioned:
Ease of use, Speed
Rated 5 out of 5 stars
This product is excellent
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I was facing issues with my ISP (Xfinity) and have tried different modems in the past, and none of them gave me good results. This product is excellent, and easy to install, up and running in less than 10 minutes. It's pulling maximum internet speed from my ISP for which I am paying for (800 Mbps). I am very much satisfied with the performance of this modem.
I would recommend this to a friend
Pros mentioned:
Speed
Rated 5 out of 5 stars
Great for speed
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
I this so much had it for four never had a problem you save money with this thing and it’s really fast would recommend
I would recommend this to a friend
Pros mentioned:
Overall performance
Rated 4 out of 5 stars
A fine little modem
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Posted . Owned for 2 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
This modem does exactly what it is supposed to do. It’s small and compact and l can put it just about anywhere. Hasn’t given me any problems. Plus I save money because l don’t have to pay Xfinity extra to use their questionable equipment
I would recommend this to a friend
Pros mentioned:
Overall performance
Rated 5 out of 5 stars
Great tiny/compact modem!
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Posted . Owned for 1 year when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Great tiny modem. I love the compact size, I was at first worried it wouldn't hold up to be that powerful but I haven't had any issues so far. Happy for the price. It also looks good on my shelf next to my Amplifier router
I would recommend this to a friend
Pros mentioned:
Overall performance
Rated 5 out of 5 stars
Solid Performance!
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
It's been a few weeks now, and it has been working without any issues.
This is clean design, light weight and delivers great performance.
This very compact design allows me to use in a small cabinet space, so it works out very well.
I would recommend this to a friend
Pros mentioned:
Setup
Rated 5 out of 5 stars
It works
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Replaced an old Motorola docsys 3.0 modem that Comcast no longer supports. Noticed immediate improvement in speed with streaming. No more artifacts and poor resolution. Also improved my MoCA setup. I think could be faster but Comcast caps the speed. Very small compared to my old modem. Setup was very easy. Was able to get it working and activated from my phone within minutes and no need to call which was great.
I would recommend this to a friend
Pros mentioned:
Overall performance
Rated 5 out of 5 stars
Small size modem with excellent performance
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Small size modem with excellent performance. As I had my line upgraded, I was seeking for a modem covering and exceeding the provided provider speed for a future upgrade. Easy activation and application to check easily the status.
I would recommend this to a friend
Pros mentioned:
Setup, Speed
Rated 5 out of 5 stars
Works great
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Works as advertised..future proof..one minor flaw it doesn't support ethernet aggregation for the price it should but not a deal breaker only if you want to have advanced features..it starts and updates super fast with one light on the front to let you know whats going on..internet speed is excellent..pricey but great buy
I would recommend this to a friend
Rated 5 out of 5 stars
Arris surf board Modem
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Easy set up and Best Buy will give you 15% off your old modem that you can put towards purchasing this updated modem. In addition I am saving $25 each month in rental fees .
I would recommend this to a friend
Pros mentioned:
Ethernet port
Rated 5 out of 5 stars
Solid, stable, fast, easy to set up
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Posted . Owned for less than 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I've been using this for a week and it's been rock solid - no errors and no unexpected disconnects. What else do you want from a cable modem? It should disappear into the background if it's working properly. Xfinity encouraged me to upgrade to DOCSIS 3.1, so I bought an MB8611. It gave me nothing but trouble. Daily disconnects, lots of errors logged. All of that went away when I got this S33. Supposedly the MB8611 issues are very common and might be due to bad firmware, but I don't have time to wait for them to fix it given how bad the connection was.
I would recommend this to a friend
Pros mentioned:
Overall performance, Speed
Rated 5 out of 5 stars
Super Fast 2.5Gbps
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Posted . Owned for 3 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I got the max speed at 2.46Gbps. Works as advertised
I would recommend this to a friend
Rated 5 out of 5 stars
Works great overtime modem
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
Modem works really well doesn’t get hot. It’s been going on three years now. Can’t complain at all.
I would recommend this to a friend
Pros mentioned:
Ease of use, Speed
Rated 5 out of 5 stars
Super Easy Modem To Set-Up & Super Fast
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Posted . Owned for less than 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Simpliest way to set up is call ypur Internet provider and give them the necessary imfo theu aak for and its up and running in no time.Super fast speeds as well.
I would recommend this to a friend
Pros mentioned:
Speed
Rated 5 out of 5 stars
Quick setup with Cox over chat!
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Posted . Owned for less than 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I took a lot of the advice I’ve read and separated my modem from the wifi system. This modem is fast. Upgraded to Cox 1 Gbps service and getting every bit of it. Combined it with Orbi RBR AX4200 extenders and covers well all throughout my house (approximately 3600 sq ft). This does not have many ports for devices you will need to combine with a router but I knew that going in. This device will not have Wifi but I did not buy it for that!
I would recommend this to a friend
Pros mentioned:
Ease of use, Speed
Rated 5 out of 5 stars
Great modem.
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Posted . Owned for 11 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Worked great out of the box. Much faster than my old router. Easy setup. Was up and running in no time.
I would recommend this to a friend
Pros mentioned:
Speed
Rated 5 out of 5 stars
A 10 yrs Investment
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Great modem supports good speed . If u happen to increase speeds in future this is a good choice as it suppports up to 2.5 gbps speed.
I would recommend this to a friend
Pros mentioned:
Speed
Rated 5 out of 5 stars
Works well
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Posted . Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Works a tad better than the 8200. Our ping is definitely better then the 8200. We get solid 1gig down now instead of 960. Overall nice modem. The only thing I do not like is the one lone indicator light on the front. I like more status lights. But that is just personal preference and really splitting hairs.
I would recommend this to a friend
Pros mentioned:
Speed
Rated 5 out of 5 stars
Arris S33v2 Solid, Excellent Modem
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
This modem is fantastic, it delivers the speed of my Xfinity plan 1.2G, but the issue I have is that the upload speed was capped and was not receiving the 200mbps speed of the plan but rather 40mbps. But found out it was due to that Xfinity didn't support it for the Next Gen Speed tier.
I would recommend this to a friend
Rated 5 out of 5 stars
Slick Design, Easy setup
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Excellent modem, slick and small design, and super easy to setup (which I was worried about when I bought it).
You don’t have to call your ISP. In my case, just downloaded Xfinity app and followed the instructions. I was able to switch my older modem with this one in a matter of minutes.
Highly recommended.