Best Buy Tech Fest SaleEnds Sunday. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

$199.00

Customer reviews

Rating 4.6 out of 5 stars with 2084 reviews

Rating Filter

Rating by feature

  • Connection Quality

    Rating 4.7 out of 5 stars

  • Performance

    Rating 4.7 out of 5 stars

  • Setup

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers love the SURFboard S33 modem for its speed and overall performance, with many reporting it supports their high-speed internet plans and delivers blazing fast speeds. The modem is also praised for its ease of use and setup, especially with the Xfinity app, and its 2.5 Gbps Ethernet port. Some customers have noted concerns about the modem's heat and price.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 22 Showing 421-440 of 2,084 reviews
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Arris S33

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Simply, I bought the SB6190 earlier this year, realized my mistake, and bought the S33. Have had NO issues with the S33, night and day difference. Speed is slightly better, but the constant and solid connection is the key here. Excellent!

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Best product I ever purchased

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Work great notice the speed increase I like the slick look in the design of it small compact with a lot of power to it.

    I would recommend this to a friend
  • Pros mentioned:
    Ethernet port, Speed

    Rated 5 out of 5 stars

    works well with xinfinty

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I brought this for my xinfinty 600Mbps internet. working pretty well. speed is table, never restart over the past 3 months. I would recommend to anyone use xinfinty. This modem can support up to 1Gb plan.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Setup

    Rated 5 out of 5 stars

    As Advertised

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've only had it for a month so I cant give you an extended review but was very easy to setup and have had zero issues.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    ARRIS Surfboard S33 does the Job

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This device is getting the job done. My last device had a router and cable modem. Wi-Fi got left behind. Nice to be modular. Easy setup.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Setup

    Rated 5 out of 5 stars

    New ARRIS SURFboard Cable Modem

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The ARRIS SURFboard cable modem works great. It was very easy to install and set up. Performs very well.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Could set up your self or call your adult son

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good value and gets the job done. Look no further you found the one.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Very Stable

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this after going through 3 other modems (all CM1200). I had problems with thousands of uncorrectables, many event logs, high lag, multiple internet disconnects. I bought this as recommended by Xfinity tech who came to my house to troubleshoot my problems (he didn't find any). Now, ZERO uncorrectables, very few event logs, low lag. Most importantly, ZERO internet disconnects. Only negative is it doesn't allow LAN port aggregation (802.3ad).

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Worth It!

    |
    |
    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing but rough start. Real simple to hookup, but I had an issue with connecting with my internet service provider. The support for this product from the vendor was excellent Love the fast internet speed and no more charges for isp modem!!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Speed
    Best Buy Employee

    Rated 5 out of 5 stars

    Fast

    |
    Best Buy Employee
    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super fast, never had any issues with it and exceeded expectations

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    works great

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it is better than we thought. had a little trouble setting it up but was the internet company fault. works great

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Speedy and small foot print

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Produces the max speed that my Xfinity plan allows me to get. 600 Mbps. Small footprint. This coupled with a google nest router doesn’t take too much space even though they are two separate pieces compared to a modem router combo.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    A must for Xfinity customers

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed a modem after switching to cable since my new neighborhood didn't have fiber available. Slim and easy to tuck away. Super easy setup. Giving me even faster internet than I'm paying for.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Fast Gigabit Cable Modem

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Design looks so much better than it predecessors and the light is a lot easier to see to know the status of your internet connection. Very fast modem to work well with your home gigabit setup.

    I would recommend this to a friend
  • Pros mentioned:
    Ethernet port

    Rated 5 out of 5 stars

    Great for long term

    |
    |
    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Can’t deny this especially the 2.5Gb port is way overkill for today internet speed maybe still will be decade later. More importantly, I don’t have to spend $10 monthly fee on modem loaning anymore. Great design too, very small and light.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Don't rent Xfinity equipment. Buy this instead.

    |
    |
    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Xfinity told me my old equipement wasnt compatible with their internet speeds and tried to sell me their equipment. Nope. Nope. Nope. Bought this equipment instead and extremely happy with it. Super fast, easy to set up, and user friendly.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Speed

    Rated 5 out of 5 stars

    Art

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Modem by far, fast speed. No lag time operating 32 devices of this modem. Roll Royce of Modems. And with the new Wi-Fi router game on. Thanks Arris for an awesome product.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Setup

    Rated 5 out of 5 stars

    Lemme get that gift card bonus. Thanks :)

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product works great and was easy to set up. Highly recommend it if you have COX and don’t wanna pay their monthly fee for their router and modem set up.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Great

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought this after our original modem (8 yrs old) passed away. Runs great, fast connections, Haven't looked back since.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Setup

    Rated 4 out of 5 stars

    Works Great

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great and easy to setup, but isn’t the cheapest unit.

    I would recommend this to a friend