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Customer Ratings & Reviews

$199.00

Customer reviews

Rating 4.6 out of 5 stars with 2084 reviews

Rating Filter

Rating by feature

  • Connection Quality

    Rating 4.7 out of 5 stars

  • Performance

    Rating 4.7 out of 5 stars

  • Setup

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers love the SURFboard S33 modem for its speed and overall performance, with many reporting it supports their high-speed internet plans and delivers blazing fast speeds. The modem is also praised for its ease of use and setup, especially with the Xfinity app, and its 2.5 Gbps Ethernet port. Some customers have noted concerns about the modem's heat and price.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 29 Showing 561-580 of 2,084 reviews
  • Pros mentioned:
    Overall performance, Speed

    Rated 5 out of 5 stars

    Terrific Cable Modem

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great cable modem - capable of facilitating the fastest available Internet speeds. It works well and delivers great performance! Genuine Docsys 3.1 unit!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Router works great, CS needs help

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m thankful that my local Best Buy had this in stock. I ordered a Motorola on BB’s website and the shipping was delayed over 5 days. Who knows where the package could’ve gone. We needed a router ASAP because our internet provider was coming the next day to setup our internet. The BB rep who assisted me in the store was knowledgeable in the hardware and its capabilities. The router works great and it’s slim design makes it very sleek and aesthetically pleasing. As for BB’s online customer support...you guys need a lot more fervency in these matters. A 5-day delayed package is unacceptable, let alone it took longer to get my refund.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Arris Modem

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    fast modem, easy to install and has a great app to walk you through the installation

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Overall performance

    Rated 5 out of 5 stars

    Full remarks

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Setup was very easy in fingertips and modem is working flawless so far.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Setup

    Rated 5 out of 5 stars

    Improved Device Performance

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install and improved performance for all of our devices.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Did not think it would make a difference....

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    And I was wrong. My speeds went up by a consistent 200-300mbps over using the modem supplied by Spectrum. And, I can actually log into the modem and manage the settings.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Eero mesh router system provides great internet

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this modem in combination with an eero - Pro 6E AXE5400 Tri-Band Mesh Wi-Fi 6E System 3-pack to replace the Cox-supplied Panoramic modem-router. Very much improved internet speed throughout our home!

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Fast and looks nice

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very fast, the latest version. Looks nice too. Will last for many years.

    I would recommend this to a friend
  • Pros mentioned:
    Ethernet port

    Rated 5 out of 5 stars

    Great to have a modem with broadcom chipset.

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this to upgrade to my new spectrum 1 gig connection docsis 3.1. Glad this has a broadcom chip instead of the intel puma. Its been absolutely solid.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Overall performance

    Rated 5 out of 5 stars

    compact fast and easy to use

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Arris productd are always reliable and easy to install--- upgraded from an older Arris to the new higher speed.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Speed

    Rated 5 out of 5 stars

    If you have Suddenlink 1gig, get this

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My Suddenlink 1gig service works flawlessly through this modem. Faster than the rental by 500 meg. Works great with my Orbi 3 satellite system

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Speed

    Rated 5 out of 5 stars

    Super fast

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super fast very easy setup. I lowered my ping by 40 using this one over my other

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Blazing fast

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the fact it work good no problem so far, its very small too

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Worth it!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is 100% worth it, it’s easy to use and very fast. I’ve had it a month with zero issues!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Overall performance

    Rated 5 out of 5 stars

    The BEST!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the best Modem I have ever owned. It's easy to set up and is set up for upgrading. I highly recommend this! I use it with Cox and it hasn't gone down once.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Overall performance

    Rated 5 out of 5 stars

    Easy set uo

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The modem works great and was very easy to set up.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    ARRIS S33

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice high speed modem for gig service! This small little powerhouse packs a mighty punch! Nice design with a small footprint. Would recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Setup, Speed

    Rated 5 out of 5 stars

    Great modem

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this modem for Xfinity 800mbps service and have had zero problems with it. Provisioning was super easy and since initial setup everything just works.

    I would recommend this to a friend
  • Pros mentioned:
    Ethernet port, Speed

    Rated 5 out of 5 stars

    Outstanding Modem

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Outstanding modem. Supports my 1TB speed .Connect with my mesh router beautifully.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent modem, I have 1gbps and this modem gives me the speed and internet that I pay for compared to the one cox gives me plus I don’t have to pay rental fees anymore. Spend $200 to save $200

    I would recommend this to a friend