Customer Ratings & Reviews
- Model:
- S33
- SKU:
- 6425831
Rating by feature
- Connection Quality
Rating 4.7 out of 5 stars
- Performance
Rating 4.7 out of 5 stars
- Setup
Rating 4.7 out of 5 stars
Customers are saying
Customers love the SURFboard S33 modem for its speed and overall performance, with many reporting it supports their high-speed internet plans and delivers blazing fast speeds. The modem is also praised for its ease of use and setup, especially with the Xfinity app, and its 2.5 Gbps Ethernet port. Some customers have noted concerns about the modem's heat and price.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Overall performance
Excellent modem, but overpriced
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Arris S33 is a great cable modem. It was extremely easy to install, probably because I installed many Arris modems before. The instructions that came in the box need clearer and simpler. As expected, performance has been excellent. I believe it is overpriced compared to other competitors' modems.
I would recommend this to a friend - Pros mentioned:Speed
it works well
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.works well and give really good speed for GB service
I would recommend this to a friend - Pros mentioned:Overall performance
Better than Netgear
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worked as described, performed better than the netgear modem it replaced
I would recommend this to a friend - Pros mentioned:Overall performanceCons mentioned:Heat
Worked great....until it didn't
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was a great performing cable modem, handling gaming traffic, multi-gigabyte uploads and downloads (WFH!) and the usual multi-device home stuff. BUT...it consistently ran VERY, VERY hot and ultimately quit working after just 5 months from purchase at Best Buy. We suffered from intermittent wifi and ethernet pauses and delayed responses for a couple of days, but couldn't isolate the reason. Then the S33 just flat died. My wife and I both WFH, so this really hurt. Our house has used Surfboard/Arris modems as long as I can remember, but a $200 modem burning up in 5 months has really soured us on the brand. Replaced it with a Motorola modem with a much bigger, open, heat-dissipating housing.
No, I would not recommend this to a friend - Pros mentioned:Overall performance
Works great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Modem has worked excellent with our Comcast internet. Since changing it out we have less issues with it connected to the Orbi Routers.
I would recommend this to a friend - Pros mentioned:Overall performanceCons mentioned:Heat
Great modem
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome small profile modem. It does get quite warm and while it has two gig ports only one is useable unless you call your cable company. Reliable.
I would recommend this to a friend - Pros mentioned:Overall performance
Great modem and very stable
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This device is incredible. Now I’m getting exactly what I pay for from my ISP. The size is very small but extremely powerful. I strongly recommend it.
I would recommend this to a friend Price competitor
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Docsis 3.1 is essential. This is pretty good for the price compared to Netgear.
I would recommend this to a friend- Pros mentioned:Speed
Recommended
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I replaced a MB8611 with this modem. Immediately the speed stabilized and there was no more hesitation when starting a file download. Very easy to set up.
I would recommend this to a friend - Pros mentioned:Ease of use, Setup
Arris
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really easy to use. Easy to install. Great range. Greatly recommend for the price. My wifi is so much better
I would recommend this to a friend - Pros mentioned:Setup
Easy setup
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Replacement to the box that cox provided. Still needed cox tech support to get it running … painless and around 5 mins over the phone.
I would recommend this to a friend - Pros mentioned:Overall performance
Update the modem!
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great modem. Didnt realize my internet was bottlenecked by my old modem at 250mbps. Now it gets twice that which matches the current datarate I am paying for.
I would recommend this to a friend - Pros mentioned:Overall performance
Router
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing router just what I was looking for the best out there for me and my family
I would recommend this to a friend - Pros mentioned:Speed
Haven't Had It Long
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far, so good. It works as advertised. I'm getting all of my speed with this modem. It's small and light so it can placed out of sight. With a very good router, you will be very satisfied.
I would recommend this to a friend - Pros mentioned:Ease of use, Speed
Easy hookup
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Super fast! Extremely easy set up and very fast!!!
I would recommend this to a friend - Pros mentioned:Ethernet portCons mentioned:Heat
Great overkill cable modem
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Although it does get a bit warm since there is no active cooling, this is just a great overkill cable modem for most use cases.
I would recommend this to a friend - Pros mentioned:Ease of use, Speed
Good value for the price
|Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to set up. Alot better speeds than my old modem. Paired it with eero mesh system
I would recommend this to a friend - Pros mentioned:Overall performance
I trust this brand!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Looks good works well I will buy it again if this ever goes down
I would recommend this to a friend - Pros mentioned:Setup
Good modem
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this as a replacement for my 3-year old Arris Surfboard modem. So far none of the slowdowns or constant reboots that we started needing after Comcast upgraded us to 1.5 Gb because the modem refused to maintain a DOCSIS 3.1 connection. I can't speak to the experience with other cable providers, but setup through the Xfinity app was quick and painless. I was up and running in less than 15 minutes.
I would recommend this to a friend - Pros mentioned:Ease of use, Speed
Great Product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy set up and easy connect with Comcast. Fast and reliable.
I would recommend this to a friend