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Customer Ratings & Reviews

$199.00

Customer reviews

Rating 4.6 out of 5 stars with 2085 reviews

Rating Filter

Rating by feature

  • Connection Quality

    Rating 4.7 out of 5 stars

  • Performance

    Rating 4.7 out of 5 stars

  • Setup

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers love the SURFboard S33 modem for its speed and overall performance, with many reporting it supports their high-speed internet plans and delivers blazing fast speeds. The modem is also praised for its ease of use and setup, especially with the Xfinity app, and its 2.5 Gbps Ethernet port. Some customers have noted concerns about the modem's heat and price.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 34 Showing 661-680 of 2,085 reviews
  • Pros mentioned:
    Ease of use, Overall performance

    Rated 5 out of 5 stars

    Works Great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything was very easy to set up, works great, no issues so far

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Satisfying upgrade. Hits the speeds its supposed t

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upgraded from an Arris docsis 3.0, which should be capable of 1000Mbps, but was only getting in the 600s on a Gigabit plan. After activating this modem, speed tests were immediately hitting the 980s. The lighting on this modem is much more pleasant than the previous arris, which could have doubled as a lighthouse beacon.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great Cable Modem

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Arris Cable modems are the modems of choice in my house. This new one is working great! The setup only took minutes and the only reason I am replacing my old Arris modem is because my provider upped my internet speed beyond what the old modem could accommodate.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    SURFs Up

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quick and easy setup and service provider was able to recognize it immediately.

    I would recommend this to a friend
  • Cons mentioned:
    Heat

    Rated 4 out of 5 stars

    Works well but gets hot

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This little modem works real well, but it gets really hot.

    I would recommend this to a friend
  • Pros mentioned:
    Speed
    Cons mentioned:
    Heat

    Rated 5 out of 5 stars

    Working great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. No heat issues and it’s very fast!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Overall performance

    Rated 5 out of 5 stars

    Great Modem! Highly Recommended!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to setup and has been rock solid with Xfinity in Maryland. Getting 1.2 gigs down.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Great value

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Arris cable modem is better than the modem so rented from the cable company. I’ve had no problems since I installed it. It was an ordeal to get the cable company to activate it but everything has been great ever since. Plus I save the $12 monthly rental fee.

    I would recommend this to a friend
  • Pros mentioned:
    Ethernet port, Speed

    Rated 5 out of 5 stars

    Awesome!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this modem! It is super fast. I use the 2.5 connection.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    It just works

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installation and activation was simple. Simply plug in, power, coaxial to Xfinity and router then register modem with Xfinity via their app. Within moments WiFi is on. I can say my speed improved but the modem is compliant with Xfinity so I should be good for a long while.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Nice Upgrade

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up. Nice size. Connects well with Netgear products, which was bought at same time.

    I would recommend this to a friend
  • Pros mentioned:
    Speed
    Cons mentioned:
    Heat

    Rated 5 out of 5 stars

    Fast

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem is fast and it doesnt get hot compared to the other.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Ethernet port

    Rated 5 out of 5 stars

    Fast. Simple. Stable.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No issues. Easy to setup. 2 fast ports: 1x2.5, 1x1 gb ports.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great modem. Highly recommended for Comcast.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The modem connects flawlessly to Comcast, and I am getting slightly over the 1200 Mbps download speed I'm supposed to get. That said, I am not getting the 200 Mbps upload speed I'm "supposed to" get from CC, but I imagine that is on their end and not due to the product itself.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great modem

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far the modem works great. No drop on internet, same and compact which save space. Easy setup.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    It works like a charm!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    With the right internet plan the speeds are accruate when hard wired! Make sure to use the right LAN port and youll get true 2Gbs speeds on the download. On the flip side, If you’re expecting 2Gbs speed over wifi you’ll be let down. But this is no fault of the modem… its because of wifi / router limitations.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    ArrissS33 Surfboard on Cox Gigablast

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up and works great. Very Fast on Cox Gigablast. It could run two drops for twice the speed.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Good modem overall

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Check with your internet provider first. Xfinity was offering unlimited internet if you rent their modem. Unfortunately the unit they(xfinity) supply has built in wifi which I do not need(mesh wifi system already installed). This modem works as advertised I am getting the full benefit of everything i am paying for through xfinity with it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Disconnection solved

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Seems to have resolved discounting issues with my mesh system. No issues to report, I was surprised how small and simple the device was.

    I would recommend this to a friend
  • Pros mentioned:
    Ethernet port

    Rated 5 out of 5 stars

    Upgrade for better cable internet performance

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed to upgrade my tired older surfboard 8200 modem. This S33 model was a direct replacement. I really like this model more given the support for 2.5 gigs off the internal Ethernet port. My firewall can handle up to a 10g connection so this worked perfectly.

    I would recommend this to a friend