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Customer Ratings & Reviews

$199.00

Customer reviews

Rating 4.6 out of 5 stars with 2085 reviews

Rating Filter

Rating by feature

  • Connection Quality

    Rating 4.7 out of 5 stars

  • Performance

    Rating 4.7 out of 5 stars

  • Setup

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers love the SURFboard S33 modem for its speed and overall performance, with many reporting it supports their high-speed internet plans and delivers blazing fast speeds. The modem is also praised for its ease of use and setup, especially with the Xfinity app, and its 2.5 Gbps Ethernet port. Some customers have noted concerns about the modem's heat and price.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 36 Showing 701-720 of 2,085 reviews
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Works great with amazing speeds.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy setup, other than having Xfinity authorize and assign it to my account. Dealing with Xfinity was the only negative I could have and that has nothing to do with this cost effective highspeed modem. It cant get much easier than this for not a lot of money.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Good router for the money

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works very well. Increased our internet speeds. Sleek design blends in well with all decor.

    I would recommend this to a friend
  • Pros mentioned:
    Ethernet port

    Rated 5 out of 5 stars

    Easy setup, fast connection.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not much you can say about a modem, but it was a breeze to set up and it can handle up to 2.5G connections with ease - just make sure you have a modem with a 2.5G WAN port if you do intend to use it for a connection faster that 940MBPS… A nice feature is the ability to turn off the status light when operating normally if it’s located in a room where you’d rather not have a bright blue or green light shining 24/7.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    PERFORMANCE

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    GREAAAAAAT PRODUCT, FAST WITH SPEED, VERY DURABLE, GREAAAAAAT PRICE, LOVE THE PERFORMANCE. EASY TO USE

    I would recommend this to a friend
  • Pros mentioned:
    Speed
    Cons mentioned:
    Heat

    Rated 5 out of 5 stars

    good cable modem

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very fast speed. up for one week already, no problem at all. a little bit warm, not a big deal.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Setup

    Rated 5 out of 5 stars

    It's Still Working!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works, It's easy to set up, the directions are clear, and it hasn't failed yet. What's not to like..

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great router modem

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No fus no muss good price setup easy working like a champ

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Nice Modem

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem performs great! No issues so far. I recommend it.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    It delivers the internet!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Getting one of these is so much better than paying the cable company for one. We got this to replace an old, slower modem we have, and speed increases were immediately significantly higher than the old one. Spectrum had difficulty setting it up on their end, but not me, and they eventually figured it out - it is approved on their network. Overall, for a device you just need to function, I'm happy with how this one has performed so far.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Router

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When Cox makes you get another router to stay connected in 2024 i would definitely get v this again.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Works great!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy set up. Working well. We have 8-10 devices connected at any given moment and the speed is great.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Highly reliable cable modem

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These ARRIS SURFboard modems are rock solid. Over the years I have had a lot of different versions of these and the only time they need to be replaced are due to hardware limitations for upgrades and faster speeds. I upgraded my old SURFBoard to this one so that we could get gig cable speeds. It has been running great for the last few months without issue.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Awesome product

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome product !! Great speed and connectivity. Super pleased with this product.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Excellent Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent modem!!! Set it up myself through Xfinity within minutes. Speed is great! Would recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Doing it’s job

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great speed. Connectivity has been stead. Haven’t had a problem yet.

    I would recommend this to a friend
  • Cons mentioned:
    Heat

    Rated 4 out of 5 stars

    Gets the job done

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have not had any issues with this item. Comcast/Xfinity internet is terrible and the worst internet provider I have ever had but we are forced to use them where we live. However, this item does well. Only reason I am not giving this five stars is because I feel that this overheats. I would be very mindful of where you place this item in your house.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Great Modem

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Old modem was going. This replaced it. Very fast, easy set up. Would buy again. Have comcast

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    better than comcast

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this is so much better than the one comcast provides

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Router

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gets the job done use it along with another router

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Overall performance

    Rated 5 out of 5 stars

    Awsome

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great router. Easy to set up and works flawless. I like the routers look also.

    I would recommend this to a friend