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Customer Ratings & Reviews

$199.00

Customer reviews

Rating 4.6 out of 5 stars with 2113 reviews

Rating Filter

Rating by feature

  • Connection Quality

    Rating 4.7 out of 5 stars

  • Performance

    Rating 4.7 out of 5 stars

  • Setup

    Rating 4.7 out of 5 stars

92%
would recommend
to a friend

Customers are saying

Customers love the SURFboard S33 modem for its speed and overall performance, with many reporting it supports their high-speed internet plans and delivers blazing fast speeds. The modem is also praised for its ease of use and setup, especially with the Xfinity app, and its 2.5 Gbps Ethernet port. Some customers have noted concerns about the modem's heat and price.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 4 Showing 61-80 of 2,113 reviews
  • Rated 5 out of 5 stars

    Great Modem, Real Fast Delivery

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ordered it on Sat, Jan 2, 10:37 PM Sat, was shipped and I received it on Sun, Jan 3, 1:10 PM Sun, Jan 3, 1:10 PM. Really great service. I just changed my internet plan to 1000Mbps/1GB plan with Xfinity. See photo, SpeedTest, enough said, server is from South Bend, Indiana. I did get 4-Year Geek Squad Product Replacement.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    It works

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have Cox's Gigablast and after buying this my upload speed increased to 100MB from 30MB . I've had it for about 2 months no services drops so far

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is an excellent modem despite how small it is and its lack of features on the app, but the modem is incredible and does what it suppose to. No drop; you get above on beyond on your speed connecting wifi. Easy to set up for sure.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Internet

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was recommended this device by a blue shirt and it has exceeded their recommendatin.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Simply works as advertised

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Simple set up, easy to install and use, replaced an old Netgear C7000 modem.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works great overtime modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Modem works really well doesn’t get hot. It’s been going on three years now. Can’t complain at all.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My new brand loyal

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Far better than the netgear NETGEAR Nighthawk Multi-Gig Cable Modem CM2000 that cost me above $250. Just luvin this new ARRIS Surfboard S33 DOCSIS 3.1 Multi-Gigabit Cable Modem with 2.5 Gbps Ethernet Port.... btw they do get lil warm

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great Replacement Modem

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bough ARRIS SURFboard S32 as a replacement for my ARRIS SB6183. Both modem are excellent and requires a just a phone call to infinity to get it registered.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good modem

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well and I have no issue with the product! Helped me get gigabit service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great speeds

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this to replace my rented isp modem, and it has been working great. 10/10 would recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent future proof modem.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Modem works better than my Netgear Nighthawk CM1200, and it’s cheaper and future proof as well. No-brainer imo!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth it

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had for awhile now. Speeds hits as advertised i will post speeds while using my nighthawk ti show how good it is

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Lightning fast speeds.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lightning fast speeds via ethernet cable. Very happy with my purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great. Bought to replace my out dated modem

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far, so good. Appears to be working just fine. No issues noted.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Arris surfboard S33

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great! I would have given 5 stars if it had wireless.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Zoom zoom

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This thing is amazing, works as advertised, no complaints whatsoever.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Cable modem

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great better than a modem roouter modem combo

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Modem

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great! I turned in the one that the cable company was renting to me and got this set up. It's smaller and takes up less space and does the job perfectly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Upgrade From SB6141

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was only able to hit 250/20 on my 10 year old SB6141, this was a great upgrade to take better advantage of the increased allowance of bandwidth Comcast is so graciously delivering unto the peasants in exchange for their economic penance. Paired this with a Ubiquity UDM-SE and I'm getting about 850/30 now for $83/mo.

    I would recommend this to a friend