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Customer Ratings & Reviews

$199.00

Customer reviews

Rating 4.6 out of 5 stars with 2088 reviews

Rating Filter

Rating by feature

  • Connection Quality

    Rating 4.7 out of 5 stars

  • Performance

    Rating 4.7 out of 5 stars

  • Setup

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers love the SURFboard S33 modem for its speed and overall performance, with many reporting it supports their high-speed internet plans and delivers blazing fast speeds. The modem is also praised for its ease of use and setup, especially with the Xfinity app, and its 2.5 Gbps Ethernet port. Some customers have noted concerns about the modem's heat and price.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 41 Showing 801-820 of 2,088 reviews
  • Pros mentioned:
    Overall performance, Speed

    Rated 5 out of 5 stars

    Fast!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have never had better speeds in our house ever! Works amazing!!

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great for Cox 500Mbps plan.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for Cox 500 Mbps plan. Speeds double when moving from 3.0 to this 3.1 modem. Should have upgraded a long time ago as I was missing out on super fast speeds. Getting speeds of 600 Mbps.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    JP Modem

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    performs as advertised. Works great with my new Eero WIFI

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Surf’s UP!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    1 GB internet made easy!! This is a great device if you’re looking to have more control over modem settings. Just had to contact ISP to give them the MAC ID and presto! All set to surf the net

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Fast speeds

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far works great with xfinity. I compared the prices of another product that was $50 more but the specs were identical so i opted for this. This is my second Arris modem. First one is still going strong after 5 years and I'm sure this one will go the distance as well.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Reliable value

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nary needs a reboot. Reliable. Petite. Sweet. Neat.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great fast modem

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great modem! Had an earlier model and needed to upgrade. Research this modem and gave it a try. Our Internet connection is faster than ever. Able to steam and game with no connection or speed issues.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Works great so far.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What can I say. Free overnight shipping--what's not to love about that. Took a few minutes for Xfinity's app to adopt it and load their firmware. It's been rock solid since. Haven't been using it for too long, but it's very fast and stable so far. Now I just need a faster firewall to keep up.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Takes about a week to stabilize

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have had this for a little over a month now. I use it with Xfinity gig speed and an Eero Mesh wifi setup. The first couple nights it would reset itself and not fully come back up but after about a week it quite doing that. I am pretty sure it just doing firmware updates etc. since then, it has been very stable and consistent speeds with no issues.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    A must have for cable internet users.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Definite upgrade from the rented cable modem. Using the 2.5Gbe hooked up to an Asus Wi-Fi router my speed-to-router is 1.2-1.3Gbps vs 980Mbps via Eero Pro6. I’ve used cable modems from the provider in the past and it’s always a nightmare. You should always buy your own modem.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Good Modem

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an upgrade from an earlier version of Arris Surfboard I had. Set up was simple with the Xfinity,App. It took 10 minutes and I was up and running. Have not had any issues at all. Works perfectly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Another Stellar cable modem from Arris

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Arris SURFboard cable modems have been the best for over a decade! the 2.5Gbps ethernet (with supporting hardware) gives you the full potential of Xfinity's 1Gb tier of serivce. These modems work with almost any cable provider, and save you money vs. renting the cable companies equipment.

    I would recommend this to a friend
  • Cons mentioned:
    Heat

    Rated 5 out of 5 stars

    Decent modem

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product. Does what it's supposed to do. It does get a bit hot to the touch though.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Upgrade from ISP supplied equipment

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far, this has been a definite upgrade to our ISP supplied modem that would drop signal several times per day. We use with an Eevo mesh router setup. As expected, needed almost an hour on the phone with the ISP when their DIY install site was not working.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Very nice router

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wanted to update from my previous router and this one is a winner. My internet service is sometimes spotty but this router takes it in stride and reestablishes contact to the provide quickly and automatically. I'm very pleased with it's performance so far and glad I upgraded from a much older router. You won't be disappointed.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    A must have for your home

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy setup and fast wifi when connected with a mesh network!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great modem !

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great for to be ditching the spectrum modem that seemed to have issues keeping up .

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    The Quality Standard

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Arris products have always been solid and the S33 is no exception. Recently upgraded from the 8200 and have had no problems at all, just great reliable speed

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    WiFi modem

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This WiFi modem handles any speed you may have. We replaced our older device with this one. You can definitely tell a difference.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great modem

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works perfectly, was easy to setup, and easy to use.

    I would recommend this to a friend