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Customer Ratings & Reviews

Your price for this item is $199.00

Customer reviews

Rating 4.6 out of 5 stars with 2058 reviews

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Rating by feature

  • Connection Quality

    Rating 4.7 out of 5 stars

  • Performance

    Rating 4.7 out of 5 stars

  • Setup

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers have good things to say about the SURFboard S33 modem, particularly its speed and overall performance, with many reporting blazing fast internet. Users also appreciate its ease of use and simple setup, as well as its compact size. The 2.5 Gbps Ethernet port and broad compatibility are also well-received features, though some customers have noted concerns about heat and price.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 42 Showing 821-840 of 2,058 reviews
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Fast, good quality

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I hunted everywhere for exactly what I wanted here and I found it! Great price, fast service (the modem, that is!) This one should last a few years at least!! OH, and it's light weight, I have it mounted to the side of my desk with command strip velcro!

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Improved my internet speed by more than 100mbps

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Plugged it in and it worked immediately. I pay for 1gig speed and used to never get more than 800mb down, even hardwired. Now I am getting 900mb+ on wifi. Another solid product from Arris.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Graet Modem Great price point

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Modem, super fast speeds and its plug and play

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Awesome Cable Modem

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Modem is Great! I've been using a week and I noticed I have a stronger Internet connection. Spectrum Modem was always going offline. I have Gig Internet and everything is working great.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Solid modem with increased capabilities

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Increased performance with a simple set up. Enjoy the compact footprint

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a great product and easy to install with the QR code provided.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Arris S33

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I highly recommend this modem. It’s the best modem I have so far. Small and powerful and very easy to connect

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Arris Surfboard modem..Buy from Best Buy l!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Arris cable modem is a key component of a solid internet system. Works perfectly as advertised. I initially purchased 1st Arris until through Amazon. It was junk, didn’t work and was returned. Save your self headaches and hassle and buy from Best Buy to eliminate risk of buying defective goods.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Works like a charm!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought this to replace the Motorola one bought days earlier that kept dropping internet continuously. No issues so far and we’ve got great coverage and speed!

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great modem

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My internet provider no longer supported my old modem so I got the S33. This is a great modem. Set up was a quick phone call to the internet provider. So far no dropped connections and speeds are as promised.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Investing in the future.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had an Arris modem for 6 years. Was still running good, but I decided it was time to upgrade for the future. This new arris modem G33 is great. Has higher speed, and does not seem to freeze up. A bargain

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great modem

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I replaced an existing Exfinity’s Xfi gateway modem/router with this mode and It has been working very good. I had to chat with Xfinity to register this modem in my account but everything went smoothly. It took about an half hour to set this up. It is really small (compared to Xfi gateway) and shows great performance.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    ARRIS - SURFboard does the job

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This ARRIS does the job providing me to get the most out of my 1.2 GB Internet circuit. Would reccomend.

    I would recommend this to a friend
  • Pros mentioned:
    Ethernet port

    Rated 5 out of 5 stars

    The little modem that could

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem does what I am looking for. It has DOCSIS 3.1, has ethernet 2.5 Gbps and 1.0 Gbps ports and pretty well future proofs my internet connection for a while. I bought this modem because my cable provider started charging $10 a month for their modem of choice.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    So far so good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My other modem kept dropping signal. Bought this one and everything seems A-OK. Need to upgrade my mesh system to get the full 1gb(867} but I'm consistently getting that at the main mesh router.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    A speedy modem.

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My old modem stopped working so I bought this as a replacement. Maybe I should've waited because I'm thinking of switching my Internet service. Regardless though, this modem is working fine.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Top notch cable modem

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I only have 400 Mbps with Xfinity but wanted to future proof myself in case I got higher speed service later so went with this modem. No issues using this so far. This is considered one of the top end modems out there.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Good modem

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good modem. Susceptible to cable line voltage spjkes

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use
    Cons mentioned:
    Price

    Rated 5 out of 5 stars

    Speed capable

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up and use. Light and compact. Waited to purchase once it went on sale. Would not pay regular price for this item.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    quick and powerful

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had this modem for a while now and it is great, fast and responsive. have it connected to my xbox series x and I never have connection issues.

    I would recommend this to a friend