Best Buy Tech Fest SaleEnds Sunday. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

$199.00

Customer reviews

Rating 4.6 out of 5 stars with 2089 reviews

Rating Filter

Rating by feature

  • Connection Quality

    Rating 4.7 out of 5 stars

  • Performance

    Rating 4.7 out of 5 stars

  • Setup

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers love the SURFboard S33 modem for its speed and overall performance, with many reporting it supports their high-speed internet plans and delivers blazing fast speeds. The modem is also praised for its ease of use and setup, especially with the Xfinity app, and its 2.5 Gbps Ethernet port. Some customers have noted concerns about the modem's heat and price.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 43 Showing 841-860 of 2,089 reviews
  • Pros mentioned:
    Ethernet port

    Rated 4 out of 5 stars

    Good set up could be easier

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good router for the money. Performs as well as my old Netgear ac1900. The app is pretty useless and had to call Arris to register the product since online it wouldn't recognize the router serial #

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Standard

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great modem, excellent just replaced an older one that lasted 5 years

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great modem

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I replaced an existing Exfinity’s Xfi gateway modem/router with this mode and It has been working very good. I had to chat with Xfinity to register this modem in my account but everything went smoothly. It took about an half hour to set this up. It is really small (compared to Xfi gateway) and shows great performance.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great modem

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My internet provider no longer supported my old modem so I got the S33. This is a great modem. Set up was a quick phone call to the internet provider. So far no dropped connections and speeds are as promised.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Good modem for a decent price

    |
    |
    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Improved my household speeds after upgrading from a Docsis 3. Nothing crazy, but definitely noticeable with my router when I have multiple people streaming, gaming, etc.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Improved my internet speed by more than 100mbps

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Plugged it in and it worked immediately. I pay for 1gig speed and used to never get more than 800mb down, even hardwired. Now I am getting 900mb+ on wifi. Another solid product from Arris.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Awesome Cable Modem

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Modem is Great! I've been using a week and I noticed I have a stronger Internet connection. Spectrum Modem was always going offline. I have Gig Internet and everything is working great.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    10/10

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Extremely easy to set up but I’d recommend downloading the app before switching routers just beware this doesn’t supply wifi you need a separate router

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Arris Surfboard s33.

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did extensive research on cable modems (without router) and this unit is highly rated . Working well/no issues -- happy with the purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Good modem

    |
    |
    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works as stated. Haven’t had any issues yet. Would recommend to anyone looking for a good modem

    I would recommend this to a friend
  • Pros mentioned:
    Ethernet port

    Rated 5 out of 5 stars

    The little modem that could

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem does what I am looking for. It has DOCSIS 3.1, has ethernet 2.5 Gbps and 1.0 Gbps ports and pretty well future proofs my internet connection for a while. I bought this modem because my cable provider started charging $10 a month for their modem of choice.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Improved download soeeds significantly

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upgraded from older docsis 3.0 and this resulted in my speed going from 300 Mbps to over 800 Mbps.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great value 2.5gb cable internet modem

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great with my 2gb plan from cox. No issues after a few weeks.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Investing in the future.

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had an Arris modem for 6 years. Was still running good, but I decided it was time to upgrade for the future. This new arris modem G33 is great. Has higher speed, and does not seem to freeze up. A bargain

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Works fantastic.

    |
    |
    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had for several months now. It was recommended by a person in the computer field. It has worked flawlessly since I turned it on.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Very good modem.

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good modem. This brand of Modem is very good. We were with him for almost 2 weeks but my internet company had problems with the signal and we returned it to the store because we thought the problem was the modem He really is a good model and it's a shame I didn't stick with him.Previous to this model we had the previous model and it is worth mentioning that it was the best of the best.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Arris 3.1 Cable Modem

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Arris 3.1 Cable Modem has been outstanding and to this day has had no issues. The price was very reasonable and I would highly recommend if you’re looking to replace your rental modem, wanting to upgrade, to take a look at this one.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Works like a charm!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought this to replace the Motorola one bought days earlier that kept dropping internet continuously. No issues so far and we’ve got great coverage and speed!

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Top notch cable modem

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I only have 400 Mbps with Xfinity but wanted to future proof myself in case I got higher speed service later so went with this modem. No issues using this so far. This is considered one of the top end modems out there.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use
    Cons mentioned:
    Price

    Rated 5 out of 5 stars

    Speed capable

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up and use. Light and compact. Waited to purchase once it went on sale. Would not pay regular price for this item.

    I would recommend this to a friend