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Customer Ratings & Reviews

$199.00

Customer reviews

Rating 4.6 out of 5 stars with 2089 reviews

Rating Filter

Rating by feature

  • Connection Quality

    Rating 4.7 out of 5 stars

  • Performance

    Rating 4.7 out of 5 stars

  • Setup

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers love the SURFboard S33 modem for its speed and overall performance, with many reporting it supports their high-speed internet plans and delivers blazing fast speeds. The modem is also praised for its ease of use and setup, especially with the Xfinity app, and its 2.5 Gbps Ethernet port. Some customers have noted concerns about the modem's heat and price.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 44 Showing 861-880 of 2,089 reviews
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    So far so good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My other modem kept dropping signal. Bought this one and everything seems A-OK. Need to upgrade my mesh system to get the full 1gb(867} but I'm consistently getting that at the main mesh router.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    Nice little modem

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Seems fast and it’s super small . Almost fits in my pocket

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    A speedy modem.

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My old modem stopped working so I bought this as a replacement. Maybe I should've waited because I'm thinking of switching my Internet service. Regardless though, this modem is working fine.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    FAST!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this thing! I used to have the Xfinity modem/router and I wasn’t getting the speeds I was supposed to while gaming. Since we rent those things anyway, I’m glad we spent the money to own our own and NOW we get the 1.2 GB we’re paying for.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Arris S33

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I highly recommend this modem. It’s the best modem I have so far. Small and powerful and very easy to connect

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 4 out of 5 stars

    Aris modem

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy install. Giving the speeds expected . Recommended with xfinity

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great, fast, reliable modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been using these modems for years. Sadly, nothing is immune to lightning so the protection plan is a good option when buying these modems.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Capable cable modem

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have gigabit internet and it gets the expected throughput. I haven't had to reboot it yet, so that is good. I have Grande cable in Texas. I think it'll be about 18 months before it ends up being cheaper than renting it. ;)

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Consistent upload and download speeds over spectrum issued equipment. Have had this for a few months and no down time noted. It is paired with and Orbi router

    I would recommend this to a friend
  • Pros mentioned:
    Ethernet port

    Rated 5 out of 5 stars

    Latest greatest cable modem

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Latest greatest ISP modem for cable Internet providers. I've used it with Cox and Mediacom, works great. Allows for a proper WAN address for your router, to facilitate remote access. Also saves the price of the monthly rental for the ISP modem/router, which can be $12-15/month.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great Modem for the price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem has been great, so far. I had to replace my last one because a surge hit and fried it! I love that it comes with and app to set it up -- makes it a lot easier.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Better than the SBG8300 /300$ cable/router

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I returned SBG8300 cable/router combo because was giving me poor speed and range. So I ended giving a try and install this, use my Asus wifi router. All I can say was way better than the 300$ cable/router combo.hopefully will last long.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great Modem/Pays for Itself.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great modem, set it & forget it. My Internet provide jacked their monthly modem rental rate. This SURFboard will pay for itself within a year. Easy to install, once done, a quick call to "my provider" with the MAC address and I was in business!

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    quick and powerful

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had this modem for a while now and it is great, fast and responsive. have it connected to my xbox series x and I never have connection issues.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great high speed Modem.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product works as advertised...when I direct connect it to my PC Im receiving close to 2.5 gigs...my router is a little older and can only push close to 1 gig...still plenty of speed.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great cable modem

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Xfinity discontinued support for my old modem and didn't let me know until my connection stopped working. This modem has worked great and was very easy to setup.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    ARRIS - SURFboard does the job

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This ARRIS does the job providing me to get the most out of my 1.2 GB Internet circuit. Would reccomend.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Recommended!

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My internet was continually giving me problems. Finally realized it was the terrible modem provided by my cable company. After buying this I have had zero outages and speed has been blazing fast. Highly recommended

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Freedom from ISP modem

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gave this a month for an extended trial vs the rental modem from Spectrum. Internet speed and stability has improved, having access to Signal levels and the event log has given me the ability to prove that Spectrum still has issues in my area and escalate them and get them repaired.

    I would recommend this to a friend
  • Cons mentioned:
    Heat

    Rated 4 out of 5 stars

    stl

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am concerned this unit is getting more than warm.

    I would recommend this to a friend