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Customer Ratings & Reviews

Your price for this item is $199.00

Customer reviews

Rating 4.6 out of 5 stars with 2059 reviews

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Rating by feature

  • Connection Quality

    Rating 4.7 out of 5 stars

  • Performance

    Rating 4.7 out of 5 stars

  • Setup

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers express satisfaction with the SURFboard S33 modem's speed and overall performance, noting its ability to support high internet speeds. The modem is also praised for its ease of use and setup, as well as its 2.5 Gbps Ethernet port. Some customers have noted concerns about the modem's heat and price.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 44 Showing 861-880 of 2,059 reviews
  • Pros mentioned:
    Ease of use, Speed

    Rated 4 out of 5 stars

    Aris modem

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy install. Giving the speeds expected . Recommended with xfinity

    I would recommend this to a friend
  • Pros mentioned:
    Ethernet port

    Rated 5 out of 5 stars

    Modem

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    100% recommend this product, I bought it in November 2023, 6 months with this product and not complain

    I would recommend this to a friend
  • Pros mentioned:
    Ethernet port

    Rated 5 out of 5 stars

    Latest greatest cable modem

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Latest greatest ISP modem for cable Internet providers. I've used it with Cox and Mediacom, works great. Allows for a proper WAN address for your router, to facilitate remote access. Also saves the price of the monthly rental for the ISP modem/router, which can be $12-15/month.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Capable cable modem

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have gigabit internet and it gets the expected throughput. I haven't had to reboot it yet, so that is good. I have Grande cable in Texas. I think it'll be about 18 months before it ends up being cheaper than renting it. ;)

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Newest DOCSIS 3.1 standard with GBPS Capable speed

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We were getting slow internet speeds not up to par with the service we were paying for. After this upgrade we got 1Gbps download and upload.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great Cable Modem Like the 2.5gb ethernet connect

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Cable Modem, has been running without a problem for months. With my WiFi 7 router it is super fast on the cable network with this product.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Plug and pla - except for ISP

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Required contacting my ISP to give them the MAC address, a process that was accomplished electronically, but took a couple hours, for it to work. Other than that, it was plug and play. TV and everything else are working fine.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great modem

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great with no issues. Purchased after upgraded my RCN internet speed. My old cable modem did not support the high speed. This one does the job!

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Better than the SBG8300 /300$ cable/router

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I returned SBG8300 cable/router combo because was giving me poor speed and range. So I ended giving a try and install this, use my Asus wifi router. All I can say was way better than the 300$ cable/router combo.hopefully will last long.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Pricey but well worth it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent DOCSIS 3.1 modem well worth the price. Being a WFH personnel I have invested in a good router and now a good modem. This is also one of the modems that is pretty much compatible with most internet providers.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Good replacement for xfinity modem

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Daughter had Xfinity modem....it sucked, replaced it with this modem, works fantastic!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Recommended!

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My internet was continually giving me problems. Finally realized it was the terrible modem provided by my cable company. After buying this I have had zero outages and speed has been blazing fast. Highly recommended

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    Amazing Little Modem

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ive never had such fast internet in a while. After moving out of NY to CT its been rough but the S33 helped out alot with speeds, connection reliability, and transparency of whats going on with my connection from my ISP. Its also such a great OPTIMizinh replacement for the outdated ISPs equipment.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Freedom from ISP modem

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gave this a month for an extended trial vs the rental modem from Spectrum. Internet speed and stability has improved, having access to Signal levels and the event log has given me the ability to prove that Spectrum still has issues in my area and escalate them and get them repaired.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Out of stock!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I ordered this online in the Best Buy store, and recently received a refund, as it is out of stock. Happy I got the refund. Disappointed it's out of stock!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great for gaming.

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had been having issues with Call of Duty having bad latency (time signal goes to server and back) and decided I wanted faster speed so I bought an Arris SB6190 modem which is a DOCSIS 3.1 and got my speed but the latency was still there. My pings were high and gaming performance was bad and my friends made fun of me. I did some research and found the intel chip in the SB6190 was adding overhead. I bought the S33 and it fixed most of my issues, my friends still make fun of me but now it's because I'm just a bad player and not because my equipment is causing me to react slower to people shooting at me.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great if you are Cox customer.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works really well. I am a COX customer and pretty much everyday my internet would go out, I was using a netgear 3.1 modem, I replaced it with this one and everything is working great. I just wish they had more LEDS than the 1 on the front to quickly check status

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Works great!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had to upgrade my modem to a docsis 3.1 due to our internet company changing their system. This was easy to install, easy to use, and worked great with my eero mesh i purchased. Be sure to call your internet provider when you hook it up so they can adjust their signal into the new modem.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Arris S33 modem review

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great modem. I have used Arris's modems in the past. This one was upgrade from what I had. It is very easy to set up and in just a very short time it is ready. I would defiantly recommend this modem.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Must have device

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a great device for higher speeds and faster speeds with work from home.

    I would recommend this to a friend