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Customer Ratings & Reviews

Your price for this item is $199.00

Customer reviews

Rating 4.6 out of 5 stars with 2059 reviews

Rating Filter

Rating by feature

  • Connection Quality

    Rating 4.7 out of 5 stars

  • Performance

    Rating 4.7 out of 5 stars

  • Setup

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers express satisfaction with the SURFboard S33 modem's speed and overall performance, noting its ability to support high internet speeds. The modem is also praised for its ease of use and setup, as well as its 2.5 Gbps Ethernet port. Some customers have noted concerns about the modem's heat and price.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 45 Showing 881-900 of 2,059 reviews
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great modem

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was easy to install. I followed the instructions exactly. I have xfinity for my internet and it connected just fine and works as it should.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great modem

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I has the SB8200 for 3 years and it started having random connection problems. I replaced it with S33 and no more connectivity issues.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Internet Modem

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with my purchase! A family of 7 and this product has provided the internet modem power that we were looking for!

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Fast internet, worth the price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great so far. Internet is fast. Needed to upgrade and this was what I chose. Happy I did.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Very High Performance

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this modem to replace the Xfinity modem that I was renting. I already had a high performance router. This Arris modem increased my downstream speed by an additional 100Mbps! I got a full 1Gbps down. Happy Happy!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    good product

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy setup with my Cox internet service. Strong network and wide range.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Pleasantly surprised.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was annoyed that my previous surfboard 8200 died after 2 years of life, but after upgrading to this one, I’m glad it died. This one is a significant upgrade and is able to handle all the demand from 15+ devices.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Overall Good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Price was excellent works better than expected. Worked with optimum without issue just be prepared to be on phone for a little awhile.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great modem for your network needs. Purchased as an upgrade from our previous Aris modem! Fast reliable and gets the job done

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Highly recommend!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It had been a long time since I had a modem and router setup that was not an all0in-one. This product was recommended since I made the jump to Gigablast. I could not be happier with it. I highly recommend!

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Works great with RCN's gigabit plan

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For some reason RCN explicitly calls out Motorola modems as unsupported, and based on my research this is the next best option. Been super happy with it, and I don't see why the Motorola equivalent is worth $50 more.

    I would recommend this to a friend
  • Pros mentioned:
    Ethernet port

    Rated 5 out of 5 stars

    Huge Upgrade!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Huge upgrade to our home network. Works flawlessly with our Eero mesh network and connected to Xfinity with just a few steps and about 10 minutes. From the box to up and running in around 10 mins is a winner in my opinion. Great product.

    I would recommend this to a friend
  • Pros mentioned:
    Ethernet port

    Rated 5 out of 5 stars

    Does exactly what you think it does.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to setup. Call your ISP and give them the mac address and you are off to the races. The 2.5 gbps fully opens the throttle on high speed. The lights are easy to read but not obnoxious.

    I would recommend this to a friend
  • Pros mentioned:
    Ethernet port

    Rated 5 out of 5 stars

    Great router

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When you need a simple modem only, not combo modem/router, this is it. I connect wirelessly through a mesh system and did not want a useless access point to secure. Not everyone can use the high-speed port but take advantage if you can.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Much better than ISP provided.

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upgraded my Spectrum service to their 1gb plan. Highly recommended using your own modem and router as what most ISP provide is cheap and crap. This product works great!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Heat

    Rated 3 out of 5 stars

    As fast as cheaper options, but nothing stand out

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very strong performer but due to it's size tends to emit a good amount of heat. Keep well ventilated. Single LED reduces footprint but makes it harder to troubleshoot. Overall great performance but not necessarily a step about what else is available for a less money.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Quick and easy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super easy set up- just plugged it right in in place of my older modem, let it power up, then followed the instructions on the Xfinity site to activate it to my account. DONE! Works great and haven’t had any issues.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    The latest in cable modems.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does what it needs to do quickly and is easy to setup.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Throttle no more.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    WOW! I had no idea how much my ISP was throttling my Internet until I got this setup.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Buy it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just replace my Xfinity modem. I am consistently getting about 239 in speed now. Eero Router hooked up with this. It works great. Plus I’m saving $15 a month for not having to rent the Xfinity box router. Do not say anything better about this modem it’s been great.

    I would recommend this to a friend