Customer Ratings & Reviews
- Model:
- S33
- |
- SKU:
- 6425831
Customer reviews
Rating 4.6 out of 5 stars with 2090 reviews
(2,090 customer reviews)Rating by feature
- Connection Quality4.7
Rating 4.7 out of 5 stars
- Performance4.7
Rating 4.7 out of 5 stars
- Setup4.7
Rating 4.7 out of 5 stars
Customers are saying
Customers love the SURFboard S33 modem for its speed and overall performance, with many reporting it supports their high-speed internet plans and delivers blazing fast speeds. The modem is also praised for its ease of use and setup, especially with the Xfinity app, and its 2.5 Gbps Ethernet port. Some customers have noted concerns about the modem's heat and price.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Ease of use
Rated 5 out of 5 stars
Great Product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great moden, easy to set up and even comes with free support if you have trouble getting it to work.
I would recommend this to a friend - Pros mentioned:Ethernet port
Rated 5 out of 5 stars
Modem
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.100% recommend this product, I bought it in November 2023, 6 months with this product and not complain
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
Good modem
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good modem. Susceptible to cable line voltage spjkes
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
Pleasantly surprised.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was annoyed that my previous surfboard 8200 died after 2 years of life, but after upgrading to this one, I’m glad it died. This one is a significant upgrade and is able to handle all the demand from 15+ devices.
I would recommend this to a friend - Pros mentioned:Speed
Rated 5 out of 5 stars
Very High Performance
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this modem to replace the Xfinity modem that I was renting. I already had a high performance router. This Arris modem increased my downstream speed by an additional 100Mbps! I got a full 1Gbps down. Happy Happy!
I would recommend this to a friend Rated 4 out of 5 stars
Easy to use and set up.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Work well with the wifi router I have. I had one previously but I had an electrical storm and it fried the modem.
I would recommend this to a friend- Pros mentioned:Speed
Rated 5 out of 5 stars
Internet Modem
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very happy with my purchase! A family of 7 and this product has provided the internet modem power that we were looking for!
I would recommend this to a friend - Pros mentioned:Ethernet port
Rated 5 out of 5 stars
Huge Upgrade!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Huge upgrade to our home network. Works flawlessly with our Eero mesh network and connected to Xfinity with just a few steps and about 10 minutes. From the box to up and running in around 10 mins is a winner in my opinion. Great product.
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
Good replacement for xfinity modem
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Daughter had Xfinity modem....it sucked, replaced it with this modem, works fantastic!
I would recommend this to a friend - Pros mentioned:Speed
Rated 5 out of 5 stars
Highly recommend!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It had been a long time since I had a modem and router setup that was not an all0in-one. This product was recommended since I made the jump to Gigablast. I could not be happier with it. I highly recommend!
I would recommend this to a friend - Pros mentioned:Ethernet port
Rated 5 out of 5 stars
Great router
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When you need a simple modem only, not combo modem/router, this is it. I connect wirelessly through a mesh system and did not want a useless access point to secure. Not everyone can use the high-speed port but take advantage if you can.
I would recommend this to a friend - Pros mentioned:Ease of use
Rated 5 out of 5 stars
Great modem
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was easy to install. I followed the instructions exactly. I have xfinity for my internet and it connected just fine and works as it should.
I would recommend this to a friend - Cons mentioned:Heat
Rated 1 out of 5 stars
Junk: buy something different
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The modem, while appearing to be working correctly, operated at a very high temperature. How "high?" Hot enough that touching any part of the device was extremely uncomfortable. Electronic devices should not run "hot." Fortunately, Best Buy has a "satisfaction guarantee" that allowed me to exchange the modem for a similar product from Netgear. Also, during product registration, the Arris website would not recognize the device and serial number. I usually do not register a product, but Arris' documentation hinted that it was important for warranty fulfillment. With the device running as hot as this one, I felt confident that I would be contacting them "soon" for warranty repairs. I did post a comment on the Arris user forum, agreeing with others about the device's temperature and website problems (I am not the first to have these problems with this product). An Arris monitor posted "please contact us..." Too late; I already exchanged the device.
No, I would not recommend this to a friend - Pros mentioned:Speed
Rated 5 out of 5 stars
Works great with RCN's gigabit plan
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For some reason RCN explicitly calls out Motorola modems as unsupported, and based on my research this is the next best option. Been super happy with it, and I don't see why the Motorola equivalent is worth $50 more.
I would recommend this to a friend - Pros mentioned:Overall performanceCons mentioned:Heat
Rated 3 out of 5 stars
As fast as cheaper options, but nothing stand out
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very strong performer but due to it's size tends to emit a good amount of heat. Keep well ventilated. Single LED reduces footprint but makes it harder to troubleshoot. Overall great performance but not necessarily a step about what else is available for a less money.
I would recommend this to a friend Rated 5 out of 5 stars
Great modem
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I has the SB8200 for 3 years and it started having random connection problems. I replaced it with S33 and no more connectivity issues.
I would recommend this to a friend- Pros mentioned:Ethernet port
Rated 5 out of 5 stars
Does exactly what you think it does.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to setup. Call your ISP and give them the mac address and you are off to the races. The 2.5 gbps fully opens the throttle on high speed. The lights are easy to read but not obnoxious.
I would recommend this to a friend - Pros mentioned:Ease of use
Rated 5 out of 5 stars
Quick and easy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Super easy set up- just plugged it right in in place of my older modem, let it power up, then followed the instructions on the Xfinity site to activate it to my account. DONE! Works great and haven’t had any issues.
I would recommend this to a friend - Pros mentioned:Speed
Rated 5 out of 5 stars
Buy it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just replace my Xfinity modem. I am consistently getting about 239 in speed now. Eero Router hooked up with this. It works great. Plus I’m saving $15 a month for not having to rent the Xfinity box router. Do not say anything better about this modem it’s been great.
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
Much better than ISP provided.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Upgraded my Spectrum service to their 1gb plan. Highly recommended using your own modem and router as what most ISP provide is cheap and crap. This product works great!
I would recommend this to a friend