Customer Ratings & Reviews

This surfboard model is great. I get faster internet with this modem. I would recommend to anyone looking for faster internet.

Love it does exactly what it says it will do no problems at all with it and along with the Google wifi it work through the whole house kids don't complain anymore would recommend

I highly recommend this modem. I have yet to experience any issues or disconnects with this modem. I paired it with the Netgear Orbi router and everything works wonderfully. Easy to setup and is not complicated. This modem is worth every cent.

Whole house connectivity. Great speed boost. If you can swing it and are on the fence. This is a solid upgrade from the sb8200 from arris. Well worth the price difference. Better speeds, WAY better thermals, thus far more stable.

Increased my cable speed from 130 m to 835! great modem

works well, Cox speeds went from 285 down to 585 down.

Super easy to set up if you know what to do even so those don't know much about network should able to follow these instructions easy.

We needed to update this and found this was the one we needed works great.

Works great. I upgraded from an older arris SB model that was 32x8; however, without changing my Comcast speed this modem is giving me 10-15% faster download and upload speeds.

This modem works flawlessly with my internet at home.

Worked as a replacement for COX. Easy installation and setup.

Can't knock the speed on this thing; detected no measurable loses compared to my aging Netgear modem. In other words... I get all the speed I am paying for. But the problem with this modem (and I suspect many others now...) is that if you have Comcast/Xfinity, they will provision this modem and download their boot module into it, which then locks you out of the 'Web Manager' internal status web page of the device. I thought something was fishy when I couldn't log into through my router arrangement @ 192.168.100.1 - so it prompted me to connect my laptop directly to it (as Arris recommends anyway). What I got was a login page that wouldn't allow access because the user name or password had been altered - meaning - the defaults were modified. It's important to be able to see the internal logs and the signal/bonding stats from time to time to see if your ISP is having outside infrastructure problems. With Comcast shutting things down, they are basically altering the device you paid for with no notification. Not cool. Not cool at all. The other problem that prompted me to score this device low is the mobile app Arris prompts you to use to set up and configure your device. Don't waste your time with that on this particular device. It offers nothing of value beyond the information you already have access to on the bottom product label or the quick start card. It's these types of not-even mediocre attempts to promote 'mobile app' benefits that are pretty much deceitful - and that would otherwise prompt me to give this modem 0 stars if the BB review section allowed it. Coupled with the no-go Web Manager lock-out ... I can't recommend this product whatsoever. Giving this modem 'average' scores on performance and connection quality only because I've used it for such a short period of time. If you sort the reviews by lowest score first, you will see that the S33 also has medium to long term reliability issues that the typical social media agents of Arris will reply to in recognizably unsupported ways. Take those for what they are worth!

It's better than my previous one. It's supposedly future proof as well.

The Arris modem is working great, no problems. I would purchase again.

Works just as fast as my old cable modem, but doesn't take up nearly as much space or cost nearly as much.

No problems so far. Works great and solved all the issues i was having

Great product easy to set up and use. I would recommend using this product

Way better than any modem/router combo in my experience. Works excellent in combination with an eero mesh system acting as the router.

I purchased this to future proof (maybe) and bring my hardware up to the speed my ISP was charging for. The S33 did just that, my system's speed now exceeds the advertized rate.

Works like a charm, easy setup, took about 10 minutes total. Haven't had any issues with my ISP since.