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Customer Ratings & Reviews

Your price for this item is $199.00

Customer reviews

Rating 4.6 out of 5 stars with 2060 reviews

Rating Filter

Rating by feature

  • Connection Quality

    Rating 4.7 out of 5 stars

  • Performance

    Rating 4.7 out of 5 stars

  • Setup

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers express satisfaction with the SURFboard S33 modem's speed and overall performance, noting its ability to support high internet speeds. The modem is also praised for its ease of use and setup, as well as its 2.5 Gbps Ethernet port. Some customers have noted concerns about the modem's heat and price.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 52 Showing 1,021-1,040 of 2,060 reviews
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great modem

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this off BB sales rep recommendation. We love it! About to buy another one for another property we own

    I would recommend this to a friend
  • Pros mentioned:
    Ethernet port

    Rated 5 out of 5 stars

    Great modem

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a great modem. I’m only using the 1gbps port… but the modem was the same price as it’s predecessor. I paired it with an Eero router. No issues.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great modem

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great modem from Arris. It’s quite stable and fast. Definitely recommended.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Work great with my 1 GB Xfinity service

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Work great with my 1 GB Xfinity service. Tests indicate around 970 Mbps downloads and around 25 Mbps uploads (service maxes out at 1GB down and 45 Mpbs up). Has been operating perfectly for almost 4 months.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice Modem

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Reliable, fast, easy set up. Nice small footprint, and nice design. Recommended.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Love.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After a month of use, appears to have solved my issue I was experiencing with company provided modem.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Best option for xfinity!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super easy to set up and the best option for xfinity! A quick call to them and it was up and running in fifteen minutes. Never renting anything from them

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great modem!!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely wonderful! Xfinity speedtest went from 30mbps with old modem to 350mbps with this new Arris modem on laptop, & 200 mbps on wifi to phone.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Upgrade

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We upgraded our plan with xfinity for faster internet and unlimited data. This is a great upgrade and worth it for us. We don’t like using equipment from the service provider so we bought our own.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Fantastic router

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this to replace a Netgear Nighthawk that was way more expensive but died just after the warranty expired. I have been very happy with this purchase

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    New Arris Modem

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We do alot of streaming and upgraded to Arris S33 and have not had any buffering at all. So far it has been exceptional and would highly recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Arris Cable modem

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to install, I had it up and running in less than ten minutes. Excellent response time so far. Works as advertised.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    Good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Meets the basic requirements of my internet connection speed.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 3 out of 5 stars

    Decent

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was decent at handling the speeds we needed it for but fell short when pushed to handle bigger internet loads and lost connection multiple times. It broke after less than a year of use, not sure what caused it since it was in a secure location away from potentially being damaged. It was working fine until out of nowhere it decided to stop sending/recieving signals

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Modem

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    got this instead of paying monthly fee to comcast and it work great

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    ARRIS DOCSIS 3.1 Cable Modem

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased my Cable Modem on February 11, 2023 so far working great. The reason for the maximum rating because this is an upgrade.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great surfboard

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great surfing board. No issues since purchasing. Notice the difference.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This cable modem is fast.i bought otger brands before nothing really worked well like thus this brand.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Cable modem

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked as expected. Used with spectrum and had hard time activating but was customer service issue. Type in wrong serial #.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Good modem

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good modem and very easy to set up. Satisfied with this modem.

    I would recommend this to a friend