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Customer Ratings & Reviews

$199.00

Customer reviews

Rating 4.6 out of 5 stars with 2092 reviews

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Rating by feature

  • Connection Quality

    Rating 4.7 out of 5 stars

  • Performance

    Rating 4.7 out of 5 stars

  • Setup

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers love the SURFboard S33 modem for its speed and overall performance, with many reporting it supports their high-speed internet plans and delivers blazing fast speeds. The modem is also praised for its ease of use and setup, especially with the Xfinity app, and its 2.5 Gbps Ethernet port. Some customers have noted concerns about the modem's heat and price.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 53 Showing 1,041-1,060 of 2,092 reviews
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Reliable

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a modem. It connects you to the internet. It works with a router. It's good quality.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Upgrade

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We upgraded our plan with xfinity for faster internet and unlimited data. This is a great upgrade and worth it for us. We don’t like using equipment from the service provider so we bought our own.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Best one so far.

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the best and once plugged in and setup done you dont have to do anything.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Does the job nicely

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No complaints. It sits there and provides stable and fast connectivity. No complaints

    I would recommend this to a friend
  • Pros mentioned:
    Ethernet port

    Rated 5 out of 5 stars

    Great modem

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a great modem. I’m only using the 1gbps port… but the modem was the same price as it’s predecessor. I paired it with an Eero router. No issues.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Quality you expect

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What’s not to love had the sb8200 forever until I replaced it with this. Even better yet all it does is work!

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Modem

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great modem and easy to set up! Worked well and would recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Small and Effective

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works as advertised and has a small footprint if you have limited space

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Fantastic!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome product!! Would recommmend to anyone looking for a reliable modem!!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    DOES WHAT ITS SUPPOSED TO

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good, can tell a big difference since upgrading from spectrums provided modem.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Love everything

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My new Modem is super great. Always my go to place....Best Buy!!

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great modem!!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely wonderful! Xfinity speedtest went from 30mbps with old modem to 350mbps with this new Arris modem on laptop, & 200 mbps on wifi to phone.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Fantastic router

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this to replace a Netgear Nighthawk that was way more expensive but died just after the warranty expired. I have been very happy with this purchase

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    New Arris Modem

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We do alot of streaming and upgraded to Arris S33 and have not had any buffering at all. So far it has been exceptional and would highly recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great unit

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great unit runs much faster than the modem supplied by the cable company

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great modem

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this off BB sales rep recommendation. We love it! About to buy another one for another property we own

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Maxed my plan speed

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought it to get maximum internet speed from my plan.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great Modem and at a decent price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Modem. I wasn't sure if it would work with my internet carrier which is SuddenLink but it does and it works great paired with the EERO Mesh System. It was simple to install and I've had no issues.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    New modem

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed a faster modem for the devices in my home. This new model handles 1 gig download perfectly! I recommend it! And a decent price. Curbside pickup was effortless and associate was safe and courteous

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    ARRIS DOCSIS 3.1 Cable Modem

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased my Cable Modem on February 11, 2023 so far working great. The reason for the maximum rating because this is an upgrade.

    I would recommend this to a friend