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Customer Ratings & Reviews

$199.00

Customer reviews

Rating 4.6 out of 5 stars with 2092 reviews

Rating Filter

Rating by feature

  • Connection Quality

    Rating 4.7 out of 5 stars

  • Performance

    Rating 4.7 out of 5 stars

  • Setup

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers love the SURFboard S33 modem for its speed and overall performance, with many reporting it supports their high-speed internet plans and delivers blazing fast speeds. The modem is also praised for its ease of use and setup, especially with the Xfinity app, and its 2.5 Gbps Ethernet port. Some customers have noted concerns about the modem's heat and price.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 54 Showing 1,061-1,080 of 2,092 reviews
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Arris Cable modem

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to install, I had it up and running in less than ten minutes. Excellent response time so far. Works as advertised.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Love.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After a month of use, appears to have solved my issue I was experiencing with company provided modem.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Great modem

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great modem that works with cox cable. No rental fees and the device is way better than what would have been provided by the cable company. Very easy setup with gigablast internet.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great modem

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great modem from Arris. It’s quite stable and fast. Definitely recommended.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    A router that looks to the future

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve always had ours cable modems but this takes it one step further looking towards the future. This modem is ready for 2 GB speeds Therefore I will not have to purchase a new one in the near future

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice Modem

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Reliable, fast, easy set up. Nice small footprint, and nice design. Recommended.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 3 out of 5 stars

    Decent

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was decent at handling the speeds we needed it for but fell short when pushed to handle bigger internet loads and lost connection multiple times. It broke after less than a year of use, not sure what caused it since it was in a secure location away from potentially being damaged. It was working fine until out of nowhere it decided to stop sending/recieving signals

    No, I would not recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Good modem

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing modem, works with W0W internet, pretty much no issues, seems to support 1gig download. I get pretty decent speeds . Would recommend if you have WOW internet and don’t want to pay modem fees.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Modem Doxcis 3.1

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    At first I wasn’t sure if I should get this but after talking to one of the workers there you really recommended me to get it so I trusted him and I got it and I’m glad my Internet is faster than ever

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A more capable modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a necessary purchag=se for the WiFi 6 system. Previous Arris Surfboard modem was excellent, but needed this updated version for the new WiFi mesh extender system I installed.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Excellent Modem for this Xfinity Customer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works like a charm and save $25 bucks a month off my service provider fees. Also increased my internet speed and lowered by ping. Highly recommend

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great speed increase

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This router sped my Xfinity internet up from 700Mbps to 1400Mbps. Setup took a bit to get Xfinity to swap over, but well worth it

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This cable modem is fast.i bought otger brands before nothing really worked well like thus this brand.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Powerful modem with high speeds

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Modem works perfectly with 800mbps internet connection. Was having speed issues with my much older modem once upgrading to 800 mbps

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Surfboard Cabke Modem

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Arris modem replaced a netgear nighthawk router modem. It was easy to set up with Xfinity, has good speed, and works well with Eero Pro 6 wifi router.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Highly Recommend

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent modem! This was recommended to us by our service provider so we were apprehensive but it ended up being a great upgrade!

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great Modem

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I upgraded my old modem with the Arris S33 as I was upgrading my router. The new combination is outstanding. My internet subscription is 400 mbps but I’m getting a constant 450 mbps.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Excellent Modem

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am very impressed. I have a 300 mps cable ISP and I consistantly get 325-330 mps download speeds. No more buffering.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Happy with my purchase

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I picked this up to update my home internet system. Easy setup and thus far, superior performance.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Solid stable modem

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this one to replace my 4-year old Arris which was DOCSIS 3.0 and rated up to 636Mbs. 1Gbs came into the area so I upgraded to the latest and this thing smokes! They have disappointed me yet.

    I would recommend this to a friend