Customer Ratings & Reviews
- Model:
- S33
- |
- SKU:
- 6425831
Customer reviews
Rating 4.6 out of 5 stars with 2060 reviews
(2,060 customer reviews)Rating by feature
- Connection Quality4.7
Rating 4.7 out of 5 stars
- Performance4.7
Rating 4.7 out of 5 stars
- Setup4.7
Rating 4.7 out of 5 stars
Customers are saying
Customers love the SURFboard S33 modem for its speed and overall performance, with many reporting it supports their high-speed internet plans and delivers blazing fast speeds. The modem is also praised for its ease of use and setup, especially with the Xfinity app, and its 2.5 Gbps Ethernet port. Some customers have noted concerns about the modem's heat and price.
This summary was generated by AI based on customer reviews.
Rated 5 out of 5 stars
Nice Brand
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice modem. Replaced another lower model Arris that just needed to be upgraded due to speeds. These things are solid quality.
I would recommend this to a friendRated 5 out of 5 stars
Great Gigabit modem!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This modem has exceeded my expectations. Super easy to setup and no hiccups or issues since day 1. My network speeds are consistent and jitter and lag are extremely low. For anyone with Gigabit internet this modem is a great choice!
I would recommend this to a friendRated 5 out of 5 stars
Works with Xfinity
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It works very well with Comcast. I didn't have any issues getting it up
I would recommend this to a friendRated 5 out of 5 stars
I predict higher cable bills for 1 gig speeds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like the Arris line of cable modems, they work well with Xfinity. This one even comes with a password protected configuration section. Unlike previous models which were not password protected.
I would recommend this to a friend- Pros mentioned:Overall performance
Rated 3 out of 5 stars
Good... but not great modem.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Spectrum suggested I upgrade my modem, so I did. Didn't see much of a difference compared to the Spectrum modem I was given. Still a very good modem though.
I would recommend this to a friend Rated 5 out of 5 stars
Arris Modem
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Needed a stronger modem. This one seems to be working good. Was told to get a new one every couple of years so moved up to this as I work from hoe.
I would recommend this to a friend- Cons mentioned:Heat
Rated 1 out of 5 stars
Died after 6 months (overheated?)
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This worked just fine until it didn't. It died after about 6 months of use. It ran very hot so I'm guessing it overheated. And this was used in a basement where the ambient temps were ~55 degrees and it was out in the open with no restrictions on airflow. I've now seen many other reviews citing overheating as a problem, so this appears to be an engineering failure. I've been using Surfboard modems for over 20 years now but this killed their reputation with me.
No, I would not recommend this to a friend Rated 5 out of 5 stars
Streaming software
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.works amazing, very to none lag on all my devices and streaming excellent product
I would recommend this to a friendRated 5 out of 5 stars
Internet Modem
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We love this modem. It’s excellent quality and provides us outstanding connection!
I would recommend this to a friendRated 5 out of 5 stars
Modem
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a good functioning modem. Was a good purchase.
I would recommend this to a friend- Pros mentioned:Ethernet port
Rated 1 out of 5 stars
Overheating reboots
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this to replace my faulty Motorola and after a few days my internet connection started to fail every 30 min or so… after a month of complaints with my provider without finding issues with the connection I decided to put a fan on top of the modem and finally discovered that the issue was overheating… I don’t use anywhere close to my bandwidth limits and those are less than half of the spec limit for the modem so I believe that is pretty bad design…
No, I would not recommend this to a friend Rated 5 out of 5 stars
Good deal
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent and good value for money. Worked perfectly with Comcast
I would recommend this to a friendRated 4 out of 5 stars
Good value
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good for the value but I was expecting a little bit more
I would recommend this to a friendRated 4 out of 5 stars
High speed interface that performs nearly flawless
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It took a little setup. Some programming required from my provider. Once I connected with a knowledgeable it technician the setup went quickly.
I would recommend this to a friend- Pros mentioned:Overall performance, Setup
Rated 5 out of 5 stars
New modem
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to setup assuming you follow the directions. No issues so far.
I would recommend this to a friend Rated 5 out of 5 stars
Nice upgrade
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is future proofing at it’s finest. Better than the last modem that I had
I would recommend this to a friendRated 5 out of 5 stars
ARRIS Modem.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy in home consultation adviser recommended this Modem after i brief discussion about all the Wi-Fi problems i was having. Went to best buy to pick one up working like a charm no more issues.
I would recommend this to a friendRated 5 out of 5 stars
Money saver!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Save money with your own modem instead of renting one from the cable company!
I would recommend this to a friendRated 5 out of 5 stars
easy to set up
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We had an issue with the modem and Arris tech worked with us patiencely. Finally realize we had a defective product. Was replaced and now works great. For two different locations in the house.
I would recommend this to a friendRated 5 out of 5 stars
Arris
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great modem, great value please check with your wi-fi carrier for compatibility as we had an issue requiring many phone calls.
I would recommend this to a friend