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Customer Ratings & Reviews

Your price for this item is $199.00

Customer reviews

Rating 4.6 out of 5 stars with 2060 reviews

Rating Filter

Rating by feature

  • Connection Quality

    Rating 4.7 out of 5 stars

  • Performance

    Rating 4.7 out of 5 stars

  • Setup

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers love the SURFboard S33 modem for its speed and overall performance, with many reporting it supports their high-speed internet plans and delivers blazing fast speeds. The modem is also praised for its ease of use and setup, especially with the Xfinity app, and its 2.5 Gbps Ethernet port. Some customers have noted concerns about the modem's heat and price.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 87 Showing 1,721-1,740 of 2,060 reviews
  • Rated 3 out of 5 stars

    Works unless on Xfinity higher tier service

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The S33 works but if you are on Xfinity and have the 2000Mb service with increased upload it doesn't work as well. Xfinity for some reason isn't allowing the S33 to upload any faster than 40Mb. The S33 can upload up to 2500Mb but for some reason Xfinity is preventing it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good modem.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Setup was easy and this modem is more stable then what I received from Comcast. I also can now control my settings when hooked to a router without having it all in one.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Upgraded modem

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Replaced an older Surboard modem. This new one connected so easily and works fantastic.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Poor GUI

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only had it for a short time. Returned it because it wouldn’t let me access / change the default admin username, password. Bought the CM3000. Much better from a GUI standpoint and very good device

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Worthy product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’d recommend it. Arrived in great condition and in time.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good for spectrum cable internet

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I does what it says it will but you can not use both ethernet ports at the same time, one ore the other

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing Results with Lennar EERO mesh system

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wanted to upgrade to 3.1 DOCSIS to improve my in-home network connected to an EERO Mesh system. Amazing results. Compatible with Xfinity.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Arris makes an excellent cable modem as usual.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent cable modem from Arris. Easy to self connect, install and activate from xFinity. Hardware compatible at high speed if your plan accommodates.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great speeds and easy set up

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Need i say more ? I am very happy with this purchase so far.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Reliable product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Arris is my favorite brand and this modem does not disappoint.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good modem

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed an upgraded modem. Glad to have the exchange program to get this for the house.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    This is a great modem for high speed applications

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The ARRIS - SURF board S33 32x8 DOCSIS 3.1 Modem is an outstanding modem with the latest technology to ensure high speed use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    FAST

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great, but you must reboot modem when you switch ports or you wont get an IP

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best modem for Xfinity

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best modem for Xfinity so far, especially for people with more than 1Gbps plans.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Simple, but effective

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the simplicity... got the SB8200 last year. This one has a smaller footprint and single light. No need for all the other lights... really only need one.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Superior Modem

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great modem, very dependable. Why Rent your Modem when you can own one

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    It’s okay

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m indifferent about this modem it works but not as good as the reviews I read before buying it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wi-Fi everwhere

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service from Keith Taylor. Everything set up by the Geek Squaf. Shout out to Paulo

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 3 out of 5 stars

    AARIS Surfboard S33

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good modem but suggest Netgear Nighthawk 32 assuming you require 2 phone connections

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Wifi was ok

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wifi modem was good, but I returned as I needed a stronger Wifi connection that had a built in modem according to Comcast. I returned as I didn't want to purchase a seperate modem with my wifi unit.

    I would recommend this to a friend