Skip to contentGo to Product Search
Gift Ideas
Main Content

Customer Ratings & Reviews

$199.00

Customer reviews

Rating 4.6 out of 5 stars with 2092 reviews

Rating Filter

Rating by feature

  • Connection Quality

    Rating 4.7 out of 5 stars

  • Performance

    Rating 4.7 out of 5 stars

  • Setup

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers love the SURFboard S33 modem for its speed and overall performance, with many reporting it supports their high-speed internet plans and delivers blazing fast speeds. The modem is also praised for its ease of use and setup, especially with the Xfinity app, and its 2.5 Gbps Ethernet port. Some customers have noted concerns about the modem's heat and price.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 92 Showing 1,821-1,840 of 2,092 reviews
  • Rated 5 out of 5 stars

    Kaboom! Then there was Best Buy!

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I Had to buy a new modem after a bed lightning storm!

    I would recommend this to a friend
  • Cons mentioned:
    Heat

    Rated 2 out of 5 stars

    Guess I got one of the bad ones...

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this and installed on Friday by Monday it got super hot and kept shutting-and thats in a well ventilated, temperature controlled rack. Obviously there is something wrong because it was working fine until it stopped working.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 3 out of 5 stars

    fair

    |
    |
    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good value and performance, but not enough ports to connect to

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great product!

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super! Easy to set up. Got super help at the store picking out the correct unit.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    strong modernity

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is modem the internet very stable. From the first day i use until today never disconnected

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Stop Paying rental fees

    |
    |
    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great to stop paying the rental fees for the cable company.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 2 out of 5 stars

    Maybe will work for you

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks great and small; it worked when I hooked it up thru my Orbi router, but was not getting near the 940 speed I was paying for thru my ISP. I tried out a Netgear modem that was half the price, and my download speed went from 400 to 780 immediately.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Good price to get 1gbps through Comcast

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Simple use. Does a great job of connecting. Quiet.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great quality of product.

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to connect . Pricy, but we’ll worth it. Have no more buffering.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great upgrade

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem is a significant upgrade over the SB8200 if you have gig speed. Went from .950 gbps to 1.4gbps. Wi-Fi speeds went from 350mbps to 900mbps.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    So far so good

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've just recently bought this modem so not sure about it quite yet... but seems to be operating as intended... so far so good

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Fast!

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good! For some reason I’m not getting 1200-1500 I’m paying for through Xfinity.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Looks big is small

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have no loss of wifi speed and while I need a router this is fine for me

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Recommend

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A few hoops to jump through for setup, but good overall.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    3.1 for the win

    |
    |
    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed it for my apartment for the best speeds with spectrum

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great! No complaints! I would recommend for u interrupted I internet service

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works great

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product and pricing was good. Seems good quality

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fast

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks great,works great! I’m getting 496 Mbps download speed

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product.

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product for the price but had to return because my local provider was not listed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Save on modem fees

    |
    |
    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wanted a modem that was future proof , I’ve had for almost a year now and no issues

    I would recommend this to a friend