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Customer Ratings & Reviews

Your price for this item is $199.00

Customer reviews

Rating 4.6 out of 5 stars with 2061 reviews

Rating Filter

Rating by feature

  • Connection Quality

    Rating 4.7 out of 5 stars

  • Performance

    Rating 4.7 out of 5 stars

  • Setup

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers love the SURFboard S33 modem for its speed and overall performance, with many reporting it supports their high-speed internet plans and delivers blazing fast speeds. The modem is also praised for its ease of use and setup, especially with the Xfinity app, and its 2.5 Gbps Ethernet port. Some customers have noted concerns about the modem's heat and price.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 92 Showing 1,821-1,840 of 2,061 reviews
  • Rated 5 out of 5 stars

    Fast modem

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well with high internet usage, very fast connection speed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I regret not getting this sooner. It has made my life have less of a headache

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    mesh system

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    much improved wifi coverage compared with previous system

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Arris

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very efficient and fast. I don’t experience any lag. I do not have a complaint!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Stylish

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We're very pleased with both style and function. Curbside pick-up was a breeze.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My modem

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Service was exceptional and very professional. Very helpful information

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great coverage

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This system really helped with getting good Wi-Fi throughout my large, two level home.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Added the bandwidth needed to go to Comcast gig. Working just fine.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Worth it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem is better than expected. I am able to do more than with the providers modem.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My new Surfboard modem is reaally good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my new Arris Surfboard modem. My in home network is now much better.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product!! Amazing value!! Would buy again!!!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Very good router

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Working well so far! Not getting speeds where I'd like to be but overall experiences a lot less issues than before

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Worth the money

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very pleased. Chatted real quick with Cox support and got it hooked up easily. Really fast speeds. Finally taking advantage of the Gigablast service I’ve been paying for.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Not new.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unit was a refurb. I suspect the unit is OK but the local cable co. couldn't get it to work when we tried it. After they tried I found I could not log in to the unit. I suspect it would work with a factory reset but I had already ordered a connection with the local fiber provider. I did get a refund.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great Product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product, I have not had any issues but so far it has been great!

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Short lifespan

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quit working May 23, 2022. Lasted less than 45 days. Intermittent connections, we checked the lines from the house, to service box, to the provider's connection and all was good. The modem was just a bad one. Shopping for a new modem, but not this model.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Wifi router

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well and we get strong wi-fi. Using multiple devices with no issue

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Ok

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works ok. Not the fastest Modem even though it states 3.1

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Arise surfboard modem

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haven't installed it yet but it was recommended by best buy consultant.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Saves renting a modem and works well.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great value and speeds are as advertised. Im getting 1.4gb of a 1.4 gb Internet connections. It also a 2.5gb port for lan. Pairs well with a wifi6e mesh system.

    I would recommend this to a friend