Customer Ratings & Reviews
- Model:
- S33
- |
- SKU:
- 6425831
Customer reviews
Rating 4.6 out of 5 stars with 2061 reviews
(2,061 customer reviews)Rating by feature
- Connection Quality4.7
Rating 4.7 out of 5 stars
- Performance4.7
Rating 4.7 out of 5 stars
- Setup4.7
Rating 4.7 out of 5 stars
Customers are saying
Customers love the SURFboard S33 modem for its speed and overall performance, with many reporting it supports their high-speed internet plans and delivers blazing fast speeds. The modem is also praised for its ease of use and setup, especially with the Xfinity app, and its 2.5 Gbps Ethernet port. Some customers have noted concerns about the modem's heat and price.
This summary was generated by AI based on customer reviews.
Rated 2 out of 5 stars
Not Happy
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have had three of these and they failed on me. I would lose internet.
No, I would not recommend this to a friendRated 2 out of 5 stars
Internet issues
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No giving me the right internet speeds, need to change it
No, I would not recommend this to a friendRated 1 out of 5 stars
Sold as new but was refurbished
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was sold as new Setting up was issue as the MAC number had been used before I was sold a refurbished or retrofitted modem Very concerned
I would recommend this to a friendRated 2 out of 5 stars
Lasted only a week
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased and the system failed after a week of use
No, I would not recommend this to a friendRated 2 out of 5 stars
Not on Suddenlink
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product did not work with Suddenlink had to take back. Tried both ports and nothing.
I would recommend this to a friendRated 1 out of 5 stars
Aris
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible it doesn’t last I bought it this product 3 months ago and and it didn’t even last for months
No, I would not recommend this to a friendRated 1 out of 5 stars
DON'T BUY
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Extremely limited setup options. Poor customer support
No, I would not recommend this to a friendRated 1 out of 5 stars
14 days
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.as per COMCAST: Broke down in 14 days. Fortunately, it broke down within the first 15 days where it can be returned for a full refund.
No, I would not recommend this to a friendRated 1 out of 5 stars
Avoid like the plague
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product was defective, returned to Arris. They sent another defective product. Manufacturer would not refund.
No, I would not recommend this to a friendRated 1 out of 5 stars
Stopped Working
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The modem stopped working 1 day after return/replace period. I literally paid $200 for a brick.
No, I would not recommend this to a friendRated 1 out of 5 stars
Didn’t work with xfinity for me
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn’t work with Xfinity for me. Super slow tV constant buffering. I reconnected my outdated modem and back in working service for me. Am returning this today.
No, I would not recommend this to a friendRated 1 out of 5 stars
Modum
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The box says its compatible with Cox, but Cox said it is not.
No, I would not recommend this to a friendRated 1 out of 5 stars
Does not work with WOW as of date of purchase.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to return it the same day I bought it. As of the day I purchased it, it is not supported by WOW internet. Only reason why I give it 1 star, was unable to use and objectively evaluate. I have owned ARRIS modems previously.
No, I would not recommend this to a friendRated 1 out of 5 stars
Too late to return
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It took me a couple weeks to find someone to install this item and I found out it wasn't the correct item I could use but it was too late to return it so I have a brand new modem I can't use.
I would recommend this to a friendRated 3 out of 5 stars
Overheats
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It has improved my service, however I have to have a fan blowing on it, as it overheats.
No, I would not recommend this to a friendRated 1 out of 5 stars
ARRIS
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.ITEM DID NOT WORK WITH COX INTERNET WORKED WITH CS FOR SEVERAL HOURS NO LUCK
No, I would not recommend this to a friendRated 1 out of 5 stars
very poor, faulty product. found it damaged, Call
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.very poor, faulty product. found it damaged, Call me for the complete review.
No, I would not recommend this to a friendRated 1 out of 5 stars
Failed within a day
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.failed within a day. I had to return it. at least Best buy allowed me to return it even without the box
No, I would not recommend this to a friendRated 1 out of 5 stars
Died within 6 months
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product lasted less than 6 months. Not sure I would buy again with this type of quality.
No, I would not recommend this to a friendRated 1 out of 5 stars
Bet dssposable modem I have had.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked great for June and July. Now that is is not returnable is doesn't work at all.
No, I would not recommend this to a friend