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Customer Ratings & Reviews

$169.00

Customer reviews

Rating 4.6 out of 5 stars with 5266 reviews

Rating Filter

Rating by feature

  • Connection Quality

    Rating 4.7 out of 5 stars

  • Performance

    Rating 4.7 out of 5 stars

  • Setup

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers love the SURFboard SB8200 modem, especially its speed and overall performance. Many find it easy to set up and appreciate its compatibility and compact size. Some customers have noted concerns about heat, and a few have reported issues with the Ethernet port. However, the modem is generally well-received for providing fast connectivity.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 102 Showing 2,021-2,040 of 5,266 reviews
  • Pros mentioned:
    Connectivity

    Rated 5 out of 5 stars

    Great modem for the money

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Moving into my first apartment and not alto of money to spare, I was advised to purchase this product, and I have not had any issues with it so far! Easy set up and good connectivity.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Extras required to connect modem

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    a little disappointing in the box there is no etherent cable or coax cable for connection. 1 note even though there is dual etherent ports unless you run in LAG mode the unit can only assign 1 IP address

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Arris Review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works as advertised with no problems. Always love ordering from Best Buy!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great Modeum

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very very happy with this Modeum. Very well worth the cost. So far, no issues, easy set up, a great price point an solved my previous Modeum issues

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Why did I wait so long

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had been "renting" a free modem from my ISP for years. It never occurred to me that it may be extremely outdated. Now I am set for the foreseeable future, up to Gigabit speeds.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Small

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No issues with this item what so ever. Small and can fit anywhere.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Worth every penny

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Increased our wifi speed and got rid of all our streaming issues! Optimized the what we've been paying for. Love this modem. Installed and connected within minutes.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Future proof

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased the ARRIS surfboard 32 To illuminate the need to rent a modem from my cable provider. This was a recommend a brand for Comcast. I’ve had no issues whatsoever....Set it and forget it.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    great modem

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I upgraded my internet service so I decided to upgraded my modem to get the best out of my service that I am paying every months. This modem actually gave me a smooth, faster and better internet.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Easy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My last one was fried by JEA so purchased an upgraded model. Easy to install and works great

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Awesome modem

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works perfect for my home. No more modem payments for this guy.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Good product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works as advertised. I was planning on upgrading to 1 gig internet but did not so a little overkill but was time to replace the prior modem anyway

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the second Arris I have purchased. The first one was for my main house this is for my Cape house. It is compatible with Xfinity who process me internet and gets me the most out of the speeds I need.

    I would recommend this to a friend
  • Pros mentioned:
    Connectivity

    Rated 5 out of 5 stars

    My ARRIS

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy connectivity. Never fails and easy to reach customer service.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Improved speed!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Out internet speed has stayed more consistent than before, with the purchase of this modem. And, we don’t seem to have to reboot as often either. A great purchase!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    I'm glad I got this modem.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem is working well. The best part is that it was easy to install. The tommy l young man that helped me was very knowledgeable.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    Okay

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We are still trying to get a hang of it. We havent really got the full flow it. But so far so good. We have it connected to our Netgear Nighthwak. We are still trying to figure the system out.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Increased Performance by 50%

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Before I had a SB6190 and speed test showed 138Mbps. After connecting the SB8200, speed test showed 209Mbps. It's amazing!!! Icing on the cake is that I price matched it and saved $20.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    Best for xfinity

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Huge improvement from my previous WiFi set up. Recommended by the customer service folks at xfinity

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Arris router

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this to use with Comcast internet so I didn’t need to rent the box every month.. I love it and have no problems with it, it was easy to set up and use.

    I would recommend this to a friend