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Customer Ratings & Reviews

$169.00

Customer reviews

Rating 4.6 out of 5 stars with 5342 reviews

Rating Filter

Rating by feature

  • Connection Quality

    Rating 4.7 out of 5 stars

  • Performance

    Rating 4.7 out of 5 stars

  • Setup

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers love the SURFboard SB8200 modem, especially its speed and overall performance. Many find it easy to set up and appreciate its compatibility and compact size. Some customers have noted concerns about heat, and a few have reported issues with the Ethernet port. However, the modem is generally well-received for providing fast connectivity.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 103 Showing 2,041-2,060 of 5,342 reviews
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have used the ARRIS surfboards for my last 4 wireless modems over the years. The ease of set up is amazing as well as the added speeds that were delivered from upgrading to this 3.1.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great modem, 2 LAN, super fast, good price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    LAN output plugs, Feels twice as fast as my previous, and with DOCSIS 3.1, as fast as my ISP can send. So, I'm super happy with this $170 price point for this modem.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Reliable connectivity

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this rather than continuing to pay rent for a cable modem and has been super reliable from the beginning. Well on it's way to paying for itself as of this review.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great Modeum

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very very happy with this Modeum. Very well worth the cost. So far, no issues, easy set up, a great price point an solved my previous Modeum issues

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Arris router

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this to use with Comcast internet so I didn’t need to rent the box every month.. I love it and have no problems with it, it was easy to set up and use.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    Works great. Fast

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It picked up after a day with Comcast. Only concern might be not getting the gig upload speed I used to get with the DOCSIS 3.0. Paying Gigabit speed with Comcast and download speed is crazy fast. Seems to be working fine and have not noticed any heating issues.

    I would recommend this to a friend
  • Pros mentioned:
    Connectivity

    Rated 5 out of 5 stars

    Great!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great for us. The prior sporadic connectivity issues we were experiencing were resolved with this modem.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Way better than a rental

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We replaced our Comcast provided modem with this. It pays for itself after 10 months and also had higher throughput speeds than our Comcast modem/router combo. Way better

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Easy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed a faster solution and this did the trick. Easy to install and setup - going in less than 5 minutes.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Easy upgrade for Gig Internet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Getting a 3.1 modem is a good future proofing upgrade or current upgrade to make sure gigabit internet works well for you. I trust Surfboards and this is my third one. No problems so far.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Modem

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If your internet provider has increased your speed you probably need to update your modem and this one works great.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Extras required to connect modem

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    a little disappointing in the box there is no etherent cable or coax cable for connection. 1 note even though there is dual etherent ports unless you run in LAG mode the unit can only assign 1 IP address

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Never had faster speeds with Cox

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cut your bill raise your speeds this modem will make all your speed test dreams come true.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This device was easy to set up. Just plug and play with Comcast. Just make sure you have your account user name and password. Once its synced it takes about 30 minutes to hit all the gateways.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great modem with Spectrum (Southern California)

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Plug (activate) and play. Very easy to install. I currently pay for 400mb/s with Spectrum SoCal and burst anywhere from 450/475mb/s. Hardware stays nice and cool.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Good product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works as advertised. I was planning on upgrading to 1 gig internet but did not so a little overkill but was time to replace the prior modem anyway

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Review ARRIS

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy install and the product works as advertised.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great. Save some money and buy your own equipment. This way, when something happens to your modem, you can go exchange it (with the geek squad warranty) and be back up amd running in a day!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great status lights

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem was a breeze to install! The front panel indicator lights allow for very easy check on status, making it especially convenient to view the blue light.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Faster & stronger

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed a quick, quality modem replacement. Ordered on BB website for same day pickup. Glad we went w aaris surf. It's faster and much improved. Thx A

    I would recommend this to a friend