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Customer Ratings & Reviews

$169.00

Customer reviews

Rating 4.6 out of 5 stars with 5266 reviews

Rating Filter

Rating by feature

  • Connection Quality

    Rating 4.7 out of 5 stars

  • Performance

    Rating 4.7 out of 5 stars

  • Setup

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers love the SURFboard SB8200 modem, especially its speed and overall performance. Many find it easy to set up and appreciate its compatibility and compact size. Some customers have noted concerns about heat, and a few have reported issues with the Ethernet port. However, the modem is generally well-received for providing fast connectivity.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 107 Showing 2,121-2,140 of 5,266 reviews
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    works fine

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    since I have no problem connecting to the internet, I assume its doing the job just fine

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Surfboard sb8200

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Arris modem does what it states it will do. no issues.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great modem and works awesome with my rooter and internet works good

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Speed Increase.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The modem works fine but took less then two hours to set up with Xfinity. A huge difference between a 3.0 DOCSIS to a 3.1 DOCSIS and met my download speed.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    It works, it's a modem. What more can you want?

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased it to get gibabit internet at our place. Works very well for the intended purchase while we had it.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Fast!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works with Comcast Xfinity and it’s fast as described. Comcast tried to downplay the ability of 3.1 modems versus their rentals. Don’t believe them. This one works like a charm.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Solid

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Solid modem operating on Xfinity Gigabit cable internet. Officially approved, and could save you money from renting theirs.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Fantastic modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product. Reliable and solved a lot of my network problems. A little pricey but well worth it. Go for the best modem on the market.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Functioning as intended

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had to buy it to upgrade to 500 mbps with Cox. It works well, no disconnect issues. Speed works as advertised. I recommend sticking with ARRIS with Cox.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Arris Modem

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My old Modem was running slowly. With the purchase of ARRIS - SurfBoard 3.1 Cable Modem, I am now enjoying my high speed Internet!

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Just what I wanted

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Comcast suggested a faster Modem. I was able determine the unit needed and Best Buy carried this item. Easy to install and make connections with Comcast help. Seems faster.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    got this as a replacement for a DOCSIS 3.0

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cox sped up the internet so I needed a new modem. this one was the one I got to replace it with. So far so good. Modem works awesome. I'm getting all the speed I am paying for.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    ARRIS is awesome!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am very satisfied with the ARRIS, and I would recommend this product to anyone.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Surfboard Modem

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our Surfboard works great and our connection speed is definitely faster!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great purchase

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    From the reviews I have read and using it for the last few weeks this is one of the best Docis 3.1 modems on the market for 2020 to 2021

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I did not want to rent a router from cox cable. I did my research and I ended up buying this router. It’s an amazing product, I am extremely happy with it and have not had any issues at all.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Simple and Easy

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This works well with Spectrum Internet. Does its job and have had no issues. I use this with my Eero mesh network.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Decent modem

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Outdated technology that most internet service providers are starting to avoid. I used the previous versions with no problems but it seems ARRIS is not keeping up with the competition. It might be worth considering paying a little more for a more powerful modem

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    really clean looking in white!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    really clean looking in white! Easy peasy, lemon squeezy set up. Plug in the cables as directed, sit back and it connects to the Comcast/xFinity megatron system!

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Must have for a GB connection

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I switched to a GB connection with Comcast and this is a must have - works well, super fast connection and no dropping out. Much less cost then paying Comcast for one.

    I would recommend this to a friend