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Customer Ratings & Reviews

$169.00

Customer reviews

Rating 4.6 out of 5 stars with 5272 reviews

Rating Filter

Rating by feature

  • Connection Quality

    Rating 4.7 out of 5 stars

  • Performance

    Rating 4.7 out of 5 stars

  • Setup

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers love the SURFboard SB8200 modem, especially its speed and overall performance. Many find it easy to set up and appreciate its compatibility and compact size. Some customers have noted concerns about heat, and a few have reported issues with the Ethernet port. However, the modem is generally well-received for providing fast connectivity.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 118 Showing 2,341-2,360 of 5,272 reviews
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Awesome product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great just like the associate at Best Buy said it would. No more paying RCN for rental service! Love it!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Works as advertised

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I installed it It took me 15 minutes. I haven't thought about it since and it's worked flawlessly. I've had it for about 2 months now No problems.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Dependable.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good quality and dependable modem (good pricepoint as well). Have been using this for years without issues.

    I would recommend this to a friend
  • Cons mentioned:
    Lag

    Rated 4 out of 5 stars

    Its not bad at all

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Item was what we expected for the most part, although it is not enough to fully support fast speed internet for gaming, it is pretty lagged now compared to our router from wow.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    WIFI

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    THIS WAS A REPLACEMENT..THANK YIU BEST BUY!! COUNT ON YOUR WARRANTY! BUY YOUR OWN...DONT RENT.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Great Modem

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a good modem. At first, there were a few problems at first but when the modem was rebooted it works miracles. I use my internet plan to the fullest extent with this modem.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Internet flies now

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product was easy to install and really sped up our network.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Docsis 3.1

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    32 download streams and 8 upload streams able to handle most persons web surfing needs docsis 3.1 the latest protocol for cable modems

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    New cable modem

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had an older Arris modem. New modem works well now. But The Comcast Set up took longer than it should because the front light for the internet never turned blue. Stayed yellow.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great performance over cable company modems

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These modems are always reliable and this one is also. Better performance than paying a rental fee for a crapping cable company one.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    future proof

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    really fas speeds and strong connection i have nest wifi plugged in as wireless router and the combination works great

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Router modem combo

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great product. It boosted my internet use throughout my entire home.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Good modem

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the more fastest modem there is n ther market

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Cable modem

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this to get rid of the Rental Cable Modem. This is mine and paid for in just 13 months compared to what I paid Comcast. Works great.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Pret good, pret good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works so far. I’m using cox’s 250mbps plan and have 0 issues

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Nice modem

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my modem. Does a great job and customer support was awesome

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Incredibly happy we bought it.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I work from home and we needed two ethernet ports. No complaints at all, even the I.T. support guys are my work want one now. Truly thrilled we went with the Arris.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Easy step up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything the tech at the store said it would be. Easy set up after downloading an app.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Easy to install

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install. I updated from the 3.0 to the 3.1. Only had to call ISP to give the new address to work on the network.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Good for Spectrum internet

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Replaced a dead modem and have had no problems with this one. Pretty reliable modem.

    I would recommend this to a friend