Best Buy Tech Fest SaleEnds Sunday. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

$169.00

Customer reviews

Rating 4.6 out of 5 stars with 5344 reviews

Rating Filter

Rating by feature

  • Connection Quality

    Rating 4.7 out of 5 stars

  • Performance

    Rating 4.7 out of 5 stars

  • Setup

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers love the SURFboard SB8200 modem, especially its speed and overall performance. Many find it easy to set up and appreciate its compatibility and compact size. Some customers have noted concerns about heat, and a few have reported issues with the Ethernet port. However, the modem is generally well-received for providing fast connectivity.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 130 Showing 2,581-2,600 of 5,344 reviews
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Worked for us!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our WiFi signal and speed is great with this. We have three teenager, two of whom are gamers. Works perfectly for our family of five

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    New Modem

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Owned for less than a month, but working well enough. Very slow to boot/establish the connection.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    Excellent high-speed cable modem

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Performs/works as expected. Excellent speeds. Unfortunately configuration was not as simple as indicated. But eventually I was able to get it working correctly.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Does the job.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. I have cox gigablast. 980 mgb download speed direct wired. Just get a good router like Orbi.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Internet

    |
    |
    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Used this on a new home and it worked perfectly the 3 years we lived there. The new owners are still using it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Solid Modem

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Solid modem, and good signal levels. I had tried another brand and finally returned and settled on the Arris. Glad I did. Seems to be more stable.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Works as advertised!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There has definitely been an improvement using this modem over the one that is given by our internet provider.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Without A Doubt The Best

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Without doubt the best modem on the market. Handles extremely high data speeds faultlessly.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Love it

    |
    |
    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it can not go wrong with this one. Has great speeds and can’t wait to get a new router

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Best 3.1 modem for the money!

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After paying for GB speed I am now getting the most use out of my internet plan since upgrading my modem to a 3.1.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    No complaints

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Comcast said I had to update my modem and this one was on their list of approved modems. I read some reviews and decided to go with it. No complaints.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Works As Expected

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem does exactly as expected and works perfectly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Modem

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Modem good buy for the money. This is the second time we have bought this modem.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Had it for a month - has been a rockstar!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall, this modem has been fantastic. We've had zero issues and in over a month we have not had to restart the modem one time.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Working well

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Replaced a slower DOCSIS 3.0 Modem. Easy replacement and startup with Comcast. It is working very well.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    Arris modem

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A good product. I purchased this to replace the cable companies box I had been renting without upgrade for years. It will pay off pretty quickly.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Cable modem

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great modem. Works with xfinity and setup was easy and quick.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Best modem docsis 3.1

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Used to pay 14 bucks to rent my isp modem router combo but not anymore! I have gig speed and it’s keeping up with it

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    good but NETGEAR - 32 x 8 DOCSIS 3.1 better

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good but NETGEAR - 32 x 8 DOCSIS 3.1 ended up being a better choice. for the cost this item is great, but if you have the ability to spend more then buy the NETGEAR - 32 x 8 DOCSIS 3.1. It's worth it.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Good buy

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install. Easy pick up from store. Good buy.

    I would recommend this to a friend