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Customer Ratings & Reviews

$169.00

Customer reviews

Rating 4.6 out of 5 stars with 5345 reviews

Rating Filter

Rating by feature

  • Connection Quality

    Rating 4.7 out of 5 stars

  • Performance

    Rating 4.7 out of 5 stars

  • Setup

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers love the SURFboard SB8200 modem, especially its speed and overall performance. Many find it easy to set up and appreciate its compatibility and compact size. Some customers have noted concerns about heat, and a few have reported issues with the Ethernet port. However, the modem is generally well-received for providing fast connectivity.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 135 Showing 2,681-2,700 of 5,345 reviews
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    better then renting

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great modem and very easy to set up. I am not great with technology but I didnt have any issue with this!

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    I would definitely buy again.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    32 bonded downstream channels, 8 upstream. Very fast. Modem only, let's you pick router. I would definitely buy again.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Surfboard 32.8 Docsis 3.1

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    easy to install with Xfinity . Dont see a change in quality compared to the rental

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Solid modem for Xfinity customers

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent gigabit modem for xfinity customers - especially those with gigabit speeds!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Arris modem came recommended

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent choice as I wanted my own modem instead of renting through my Cable Co. Has not failed me yet.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great so far

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We’ve only used it for a short while, but it’s great so far. It was a good price. I would recommend it to others.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Replacement Time

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought for a 1300 sf condo. I had scheduled an Xfinity repair appointment, and wanted to get this updated modem before the appointment so the repairman could just swap it out. When the repairman came and saw my old modem (6130), he started to say he had bad news for me. Then I showed him the new modem, and everything went smoothly. Service has been good ever since.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Solid modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Met the criteria for the cable company and the speeds for up and down load. No issues.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    If you have TDS - this might be the modem for you.

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought this to replace the modem provided by TDS. The difference in our service is markedly better now. I am SO glad we got this. We are in a small town and it has a Facebook group. People are constantly complaining about TDS' internet going down when mine is up. I had to give up the phone line, but we all have cell phones, so no need for that anyway.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works at intended and was easy to set up. Would recommend to anyone wanting to buy a modem.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    great item for my computer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it is one of the best item i have bought. i use it every day. i recommend it for everyone to get one for their computer

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Good modem, easy installation

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this modem after my old one became dead. It was easy installed and the internet works very good with it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Modem arris/Motorola

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ok, so have this modem about month and two weeks and seems that I have not been having any problems at all with lags or disconnections issues. Thats a plus. For price range[$169] as fars with not giving any issues. Like that it has so much venting to anticipate from over heating.I can say I am some satisfied. And this is my review for using spectrum internet. If I have to come back in the next 3 to 6 months with any changes. Will give that feedback reviewing it again. Can I recommend this item, really can't say since it's still currently few months new..all we have to see during the upcoming months.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Happy Customer

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Replaces an older model. Very satisfied with this model.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Better than sonic

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this for my wife who loves sonic ice. This did not disappoint.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great, very small and cute easy to hide, customer service was great to work with to get it up and running.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Another great buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is one fast modem router.. I am happy with this purchace

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Dependable Modem

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the second cable modem I've had by Arris. It's dependability and reliability are so strong and that's why I have stayed with Arris.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fast internet

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Living in an area with high speed internet (gig) needed a modem with compatibility to maximize. Works great!

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Blazing fast

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Major speed upgrade after getting this modem. Best way to save money on cable internet service.

    I would recommend this to a friend