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Customer Ratings & Reviews

$140.99
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Customer reviews

Rating 4.6 out of 5 stars with 5317 reviews

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Rating by feature

  • Connection Quality

    Rating 4.7 out of 5 stars

  • Performance

    Rating 4.7 out of 5 stars

  • Setup

    Rating 4.7 out of 5 stars

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Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers love the SURFboard SB8200 modem, especially its speed and overall performance. Many find it easy to set up and appreciate its compatibility and compact size. Some customers have noted concerns about heat, and a few have reported issues with the Ethernet port. However, the modem is generally well-received for providing fast connectivity.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 16 Showing 301-320 of 5,317 reviews
  • Pros mentioned:
    Ease of use, Overall performance, Speed

    Rated 5 out of 5 stars

    great product. Get the speed you pay your provider

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy setup, and it performs flawlessly. You get up to the speed you pay your internet provider for.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Fabulous

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This thing is an absolute beast. I was replacing a unit that was four years old, and I wasn't thrilled about switching up.But this was a great purchase with easy setup and wild power. Decent price point too!

    I would recommend this to a friend
  • Pros mentioned:
    Setup, Speed

    Rated 5 out of 5 stars

    Works very well

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem is fast, and was easy to hook up with my Orbi 4500 router. All I needed to do was unplug old modem and plug this in. It is small and has two ethernet ports - a plus (they both work).

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Overall performance

    Rated 5 out of 5 stars

    Fast and dependable little workhorse

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    4 weeks in, and everything is great so far. I bought this to replace an aging (approximately 5 years old) sb6183. Setup was easy, following the web instructions. If I had called customer service, I'm sure my ISP would still have me on hold, lol. The SB8200 is from Arris, a company that makes dependable modems that just plain work. This little thing works great alongside my wireless mesh system.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased the Arris SB8200 for Xfinity Gigabit Internet service as they have a deal for two years for the same price as the 400Mbps plan ($69.99). So in order to save almost $15 a month I decided to buy my own modem to replace my aging Motorola (Arris) SB6141. My SB6141 netted me 259Mbps down and 35Mbps up on my previous plan of 400Mbps down and 35Mbps up, which is great for a 8x4 channel Docsis 3.0 cable modem. So since Arris bought Motorola modem cable division I decided to get another one having had a great product with the 6141. The Arris SB8200 is also the only Docsis 3.1 modem with two Ethernet ports capable

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Setup, Speed

    Rated 5 out of 5 stars

    Easy to hookup and going in no time. Great Speed!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to hookup and going in no time. Great Speed! From box to surfing in no time. Works great.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Speed

    Rated 5 out of 5 stars

    New and Improved ARRIS

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really works wells and made my internet speed faster (as compared to my 10 year old 1 Gb ARRIS model). I was totally shocked that it would make a difference - went from 150 mbs to 300 mbs download due to the modem.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    It works

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great and setup was easy - just call Spectrum and give them the mac number and then reboot.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Setup

    Rated 5 out of 5 stars

    NICE product!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was about to dump Spectrum which i get ONLY internet from. (overpriced cough cough) as it seemed to be subpar. So i thought I'd replace my cable modem, this one had good reviews... and WOW what a difference! Setup was pretty straight forward.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Arris is Awesome!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had the Arris SB6183 for years, never had any issues. I decided to increase my internet speed with my ISP. Bought the SB8200 to accommodate the increased speed from DOCSIS 3.0 to DOCSIS 3.1. The SB 8200 was extremely easy to set up, just called COX and in 10 minutes everything was up and running. It has been working falsely as did the SB6183. Ordering online from Best Buy was fast and easy.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Overall performance

    Rated 5 out of 5 stars

    Phenomenal device. Performs well

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Superior Brand. Superior value. Easy to operate excellent price. Trusted&Quality brand

    I would recommend this to a friend
  • Pros mentioned:
    Setup, Speed

    Rated 5 out of 5 stars

    Awesome modem!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Replaced my Spectrum modem with this and magically I have decent speeds now. Super easy setup and worked beautifully with my eero mesh. Wish I wouldn't of waited so long. The hardest part was getting Spectrum to switch over on their end.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Speed

    Rated 5 out of 5 stars

    Great upgrade!!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem replaced an Arris 6183 that died when our building was hit by lightning. Set up with Xfinity in Houston was a snap. Went through a couple of firmware updates and we were up and running in less than ten minutes. This unit is much more reliable then my previous 6183. We pay for 150mbps with Xfinity. We consistently show 175-185 mbps down with 12-23 upload. A bit on the expensive side but still highly recommended.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Setup, Speed

    Rated 5 out of 5 stars

    Great

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product easy to install. Internet is fast and not spotty now. Works very well.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Extremely Reliable High Speed Cable Modem

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    High quality product with easy setup, clearly written setup steps, and online support should it be needed. Also supported by the local Cox Cable Company on their Internet Networks. This also saves money for you over all the years this product will be utilized Vs paying $10.00 monthly for the same product from the local cable company.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    It works

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was looking to get a DOCSIS 3.1 modem that works with Comcast Xfinity so I didn't have to lease one from them since I already have my own router. This did the job with no complicated setup. Just plugged it in after signing up for the service, waited for it to do its thing, and finished the setup on a computer connected to the network. Supports gigabit Internet, as much as that means in the US.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Speed

    Rated 5 out of 5 stars

    Strong and dependable

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    have one 1gb service and this works flawlessly. it's been running for 6 weeks with out a blip.

    I would recommend this to a friend
  • Pros mentioned:
    Connectivity

    Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great product, easy to install easy to connect with My Spectrum Internet with Spectrum customer support. Wi-Fi is faster than having no issues. Would highly recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Good choice modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good modem. Upgraded to this version, and it was easier to say up than the first one was

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Setup
    Best Buy Employee

    Rated 5 out of 5 stars

    The only modem you need

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    Best Buy Employee
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    [Employee of bestbuy] I don't know if it's because i came from a modem/router combo to having my first split units, but this was super easy to set up and performs like a champ. Couldn't imagine going back

    I would recommend this to a friend