Best Buy Tech Fest SaleEnds Sunday. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

$169.00

Customer reviews

Rating 4.6 out of 5 stars with 5346 reviews

Rating Filter

Rating by feature

  • Connection Quality

    Rating 4.7 out of 5 stars

  • Performance

    Rating 4.7 out of 5 stars

  • Setup

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers are pleased with the product's impressive speed, overall performance, and ease of use, including its straightforward setup and reliable connectivity. They also appreciate its compatibility, DOCSIS 3.1 support, compact size, and good value. However, some customers have observed that the device can generate heat.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 180 Showing 3,581-3,600 of 5,346 reviews
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Has increased our capacity

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far meeting our needs and expectations for speed and bandwidth

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    reliably, performs as described

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Reasonably straightforward to setup up if you have a cooperative ISP. was a bit pricey, but, performs as described.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Give yourself some time to register first time

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this at the recommendation of the Comcast support. They sent me a list of compatible models for my internet service. I was first reluctant in getting it because it’s not the newest model however it’s the only model available at Best Buy. It took a long time to activate/register the modem. And I wasn’t sure (not convenient) why I had to call Comcast to activate my modem first time accessing it. But it finally worked

    No, I would not recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Works with comcast!

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem is super fast, ever since we got it, the internet has been faster.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Awesome

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great with my new internet service. Should have done it years ago.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Supports Gigablast well

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Deffinatley a step up from what Cox provides. Got this to replace my Cox equipment

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Nice

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome product and ease to install. Recommend product to anyone.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Exactly what I needed!

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wifi is stonger and i am always connected! Very easy to set up

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Ron

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything was very good. Service and product great.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Giga speed

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed for cox gigblast. Works great . Easy to set up and get running

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Don’t use the modem the cable company gives you.

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Much better than the modem provided by the cable company.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great Modem for XFinity

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is very easy to install, and works properly after installation.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    Better than other models

    |
    |
    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Much better than other models but speed improve more. Especially with Optimum in new jersey.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Modem! Super fast! Allows my internet to run to its full potential

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Arris Surfboard Docsis 3.1 Cable Modem

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great with Cox. Better than the equipment they offer.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    I have been upgrading the generations

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just simple set up with my internet provider. Will continue using

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Excellent

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Save money on your monthly internet service! Great product!

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    20 Mbps to 200 Mbps

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The internet speed improved instantly with this system!!!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Very good modem, would recommend

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upgraded from a previous model of this modem and it seems to be working great.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Love it

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Finally getting some quality internet in my home .easy set up

    I would recommend this to a friend