Customer Ratings & Reviews

Updated my modem to the Arris 3.1 along with getting a 1 gigabit internet speed from my cable provider. It's like daylight with all that speed compared to my slower connection. I've had no issues over the past month using this hardware and would recommend to others.

I wanted a modem that works at the higher than 100 mbps range that my cable company offers. This modem was really a plug and play and connecting it was as easy. It worked well the instant it was installed and the quality of the transmission was immediate. I'm glad I made this purchcase.

Good product fast and reliable helped me save money instead of renting from cable company

If you are looking to jump on the gigabit bandwagon for your home internet package, this is one of the best places to start. Among the current Docsis 3.1 modems on the market capable of handling these speeds, this model wins the prize when it comes to stability, speed, latency and hardware. We have been running it straight since our first test of the modem, without a single reboot yet--now going on 2 months (thus far). Our speeds have been consistent throughout this window and with no outages (knock on virtual wood) or any other red flags. As mentioned, it has the best hardware we have seen (including memory) in a Docsis 3.1 modem and it seems to reflect well with some of the Arris/Moto models we have benchmarked in the past--with the slight exception of the SB6190, which came close but latency had pulled that one down in performance some thanks to the PUMA chipset inside. This model sports a new chipset with low latency and the rest we have already pointed out.

works really. easy to install and setting up with cable provider was relatively quick

This modem gave our home network quite a speed boost because it allows us to take full advantage of our Xfinity cable service. I hope it lasts longer than our previous Arris Surfboard modems.

Great product and easy to install with Xfinity. Recommend this to those looking to own versus leasing from cable companies.

Runs internet great, but had to return due to no phone jack which was not clearly labeled. Would recommend if landline is not a need

It works. wish it wasn’t so expensive. Hope it lasts longer than my last arris which almost made 10yrs

I purchased this for 1GBPS Internet - No issues - No reboots - It's always fast and flawless - Using WOW! cable in Columbus, OH. Perfect option if you don't want to pay them $10 monthly to rent a modem. I'd recommend this one as it's future-proofed.

Great upgrade! Completely plug and play once I got it registered with my Internet service. I was up and running and my Internet went from an average of 170 mbps to an average of between 500 and 600 mbps! I’m sorry that I waited so long to upgrade. This was the right decision for me.

My company’s IT department recommended this modem. Easy install. Great longevity with this device as it can handle 10+ GB speed (we’re using 200 MB now). Xfinity rated this modem in the top two for speed. Absolutely no issues and we save money on modem rental from our ISP.

If you are debating on not spending the extra ten bucks on the netgear modem, think twice and just get the arris model. I had to return my netgear modem after it didn't work. I even asked a best buy representative and they said they have never seen an arris come back but have seen several netgear models be returned.

COX approved modem! replaced outdated old rental and am experiencing an increase in speed. Install was almost plug and play, customer support was easy to get a hold of and small issue with getting wireless modem and switch to get online. No issues a month in and happy with purchase!

Great quality definitely was worth the money. We had to return it because it was no longer compatible with our internet provider.

Works great! Easy install! Xfinity. Self install no need to call xfinity

Needed to replace older Arris DOCSIS 3.0 modem after notice from Comcast it was no longer supported, so decided same brand, only faster was the way to go, a bit of challenge to get Comcast support to change device in their records, not Arris issue, second challenge was getting faster plan from Comcast to take advantage of faster speed of modem, so glad I upgraded, actually Arris support was more helpful than Comcast

Very fast modem - easy setup. Even if you don’t need the speed of this unit today, consider “future-proofing” your purchase. I had to buy a new modem because Xfinity no longer supported the mid-grade model I bought 3 years ago. Technology moves quickly.

Been using this product for about a month now and it seems to be working. Few times the network was not working and not sure if it was the SP but for the price it's good. This is a modem only, had to get the wifi router. I had this an old Arris 3.0 this one is 3.1. setup was easy, plug and go.

This is a great cable modem. It is really easy to set up. It works on DICSIS 3.1 standard that allows higher speeds than 2.1