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Customer Ratings & Reviews

Your price for this item is $151.99
The comparable value price is $169.00

Customer reviews

Rating 4.6 out of 5 stars with 5253 reviews

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Rating by feature

  • Connection Quality

    Rating 4.7 out of 5 stars

  • Performance

    Rating 4.7 out of 5 stars

  • Setup

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers love the SURFboard SB8200 modem, especially its speed and overall performance. Many find it easy to set up and appreciate its compatibility and compact size. Some customers have noted concerns about heat, and a few have reported issues with the Ethernet port. However, the modem is generally well-received for providing fast connectivity.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 23 Showing 441-460 of 5,253 reviews
  • Pros mentioned:
    Overall performance, Speed

    Rated 5 out of 5 stars

    super fast, a work horse.

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good modem, saves me from having to broadcast free xfinity access point.all the bandwidth is mine. hocked this up to google pods and got the gigabit internet from Xfinity. with the whole family work and school from home this baby helps out a lot. perfectly good for the gigabit internet.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Speed up your internet

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sped up my internet a bunch. Cheap price. Fast shipping from Best buy.

    I would recommend this to a friend
  • Pros mentioned:
    Setup, Speed

    Rated 5 out of 5 stars

    This Surfboard modem is FAST- zoom zomm

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This by far the easiest cable modem to buy. And the speed was noticeable.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Speed

    Rated 5 out of 5 stars

    Faster speeds and reliability

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My 10 year old Surfboard began losing the internet connection so it was time for an upgrade. I decided to go with DOCSIS 3.1 for future compatibility. Since the upgrade, my download and upload speeds have increased greatly and I haven't lost my internet connection. To me it was worth the price of admission.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Speed

    Rated 5 out of 5 stars

    The best modem out

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best modem out for a Comcast rental replacement. Always getting maximum throughput for gigabit service, Paying for and receiving 940Mbps down and 40Mbps upload with IPV6 /64 CIDR handoff to my router/security appliance Excellent uptimes and never have to power cycle it for performance problems.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Arris Surfboard Cable Modem

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great cable modem. It is really easy to set up. It works on DICSIS 3.1 standard that allows higher speeds than 2.1

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great. Easy to set up with app. It is 3.1 which is needed for gig connections. Have had zero problems with it.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Perfect as always

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Been using SURFboards for years! Even back when Motorola owned the label. Never let me down and this is another great product that saves my parents $15 a month vs. having to lease one from the cable company and it is twice the quality as the one they offer.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Consumer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Performing as advertised. Would buy again at Best Buy

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Speed

    Rated 5 out of 5 stars

    Great piece of equipment

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not a tech person at all - had Best Buy Geek Squad install. No issues at all - great speed - wife and daughter at home for work/school and have no issues at all. Old equipment would fault almost once per day - zero issues since we switched.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Saves you money and will be good for years.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Knocks $13 a month off your comcast bill and you don't have to deal with Their guest network. Also since its DOCSIS 3.1 you will be future proofed for the next few years at least. This will work for comcast gig coax service too. Simple to activate, just call in or go online and add the serial and MAC address and give it a few minuets.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Easy and Fast

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just switched my wifi provider and decided to buy my own router and modem. Went with the Surf and it’s been nothing but great so far. Easy set up and is able to handle speeds great.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Setup

    Rated 5 out of 5 stars

    Modem

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is highly recommended product works amazing and set is is really really easy .

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Overall performance

    Rated 5 out of 5 stars

    Great product, great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product! Performs great, compact and easy to use.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Wow. This is fast

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It may cost a pretty pennies but wow is it fast. Plus it is future proof! I got speeds faster than what I pay for which is rare. I really enjoy this modem. Easy to use and easy and set up. The dual ports on the back are pointless since only one seems to work at a time.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Speed

    Rated 5 out of 5 stars

    Great high-speed enhancement!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem gave our home network quite a speed boost because it allows us to take full advantage of our Xfinity cable service. I hope it lasts longer than our previous Arris Surfboard modems.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Modem!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My internet connection issues have faded away since I purchased this modem. I'm not tech savvy so I struggled a bit but it has worked great since setting it up! My only complain is that it doesnt come in black ane the lights are super bright.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Speed

    Rated 5 out of 5 stars

    Great replacement for rented Comcast box

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got tired of paying $11 a month to rent a modem from Comcast. I went on their site and found modems that were compatible. This wasn’t the cheapest option but was one of the ones that others had success with and was able to handle faster speeds. I’ve been using it 3 months and it’s been working smoothly with no issues.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Speed

    Rated 5 out of 5 stars

    Very nice product

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good and nice product. I am using so far without any problem and moreover the UL / DL speeds are very good and also supports 4k video steams.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Updated modem

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After debating for quite some time I decided to purchase this modem to improve the speed of my home network. Previous experience with arris modems was good and this one is not the exception. It offer the possibility to have two WiFi routers. Installation was a breeze and the size is perfect.

    I would recommend this to a friend
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