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Customer Ratings & Reviews

$169.00

Customer reviews

Rating 4.6 out of 5 stars with 5318 reviews

Rating Filter

Rating by feature

  • Connection Quality

    Rating 4.7 out of 5 stars

  • Performance

    Rating 4.7 out of 5 stars

  • Setup

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers love the SURFboard SB8200 modem, especially its speed and overall performance. Many find it easy to set up and appreciate its compatibility and compact size. Some customers have noted concerns about heat, and a few have reported issues with the Ethernet port. However, the modem is generally well-received for providing fast connectivity.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 27 Showing 521-540 of 5,318 reviews
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Nice modem at good price point.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy set up and works well with eero mesh system. Would buy again at price I purchased it.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Speed

    Rated 5 out of 5 stars

    Easy Set up and "no reset required"!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a speedy Modem! I replaced comcasts version with this unit and saw immediate speed increases. Additionally, there were no crashes to date!!! In the previous comcast unit, I would have to reset at least once a week. This unit is trouble free and fast!!!!!

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Fast and saves money from renting a modem

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I finally can get the maximum speed Comcast offers since it has the full DOCSIS 3.1 spec. It's crazy seeing a Steam game downloading at 70 MB/s... and this is through an ASUS router too via Ethernet

    I would recommend this to a friend
  • Pros mentioned:
    Connectivity

    Rated 5 out of 5 stars

    Good Product

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great in our home. Fewer interruptions on our internet connection.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    works with mediacom

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the price was great and it works well with mediacom.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Speed

    Rated 5 out of 5 stars

    Easy to install, fast and Highly reliable

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My Arris was extremely easy to install. Steps are straight forward. Extremely fast. It handles all the requirements of COMCAST, my service provider. Most important of all, Arris is extremely reliable. I simply had no issues since I installed several months ago.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    New Modem

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got a good price on this and it was easy to set up after I contacted my internet provider to register it. I get much more speed from my internet now. I bought this on a recommendation from the IT guy at work.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Arris surfboard 8200 modem

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy installation performs perfectly without any problems so far!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Speed

    Rated 5 out of 5 stars

    Great modem!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this to replace a Spectrum modem that kept dropping internet service for 1-2 minutes throughout the day. This modem works flawlessly and my speed (I have the 400 Mbit tier) is faster, especially the upload speed. I definitely recommend this modem!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Arris Modem SB8200 DOCSIS 3.1

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this modem as I was converting from Cable TV to Streaming. Small size but the DOCSIS 3.1 handles the TV streaming excellently.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Overall performance

    Rated 5 out of 5 stars

    Great modem

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem is great and reliable and that's what you want out of a modem My wife, daughter and I all work from home and this modem works great, easy to setup and reboot if there's an issue with your ISP.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Seamless set up with Xfinity

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to set up. I removed my old modem and plugged in the power, the ethernet cable, & the cable line. I opened the Xfinity app on my phone (you need to have a phone to set this up - need to use data and not wifi) and click" activate now" under "Got new equipment to set up?" The app prompted me to enter the MAC ID number which is on the box and also on the modem. It took around 5-10 mins for Xfinity to recognize my device. We have a web of set up with router, control 4, security camera, etc. I didn't have to configure anything.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Worth it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a must have for gig internet. I replaced my 10 year old surfboard modem with this one. This one was just as easy to get going... Plug and play. Gig internet with this modem is great for all my tech nerd needs. I have RCN Lehigh Valley and it works as it should.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Setup

    Rated 5 out of 5 stars

    Great cable modem for the price.

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great cable modem, easy to setup and configure. Works for all of our Internet needs with our mesh Wi-Fi.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Speed

    Rated 5 out of 5 stars

    Fast!

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast connection and download speed. I have had no issues with this production

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Excellent Modem; Easy setup

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this to replace my old Arris modem to qualify for Suddenlink's 1GB speed internet service. We took the following steps: #1. Upgraded the internet speed service with Suddenlink (online upgrade option) #2. Plug in new modem next to the old one but do not yet connect the cable and ethernet cables to the new modem. #3. Call Suddenlink tech support and provide the new modem's MAC address. (the call took about 30 minutes, mostly navigating through menus and waiting). That was it! No problems since the upgrade. Our previous Arris Modem (SB6183) was awesome as well but that older one was not capable of handling the 1GB speed.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great Modem

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upgraded to Xfinity 600 mbps service and needed updated docsis 3.1 modem. Unit works very well and exceeds speed my plan has. Highly recommend to future proof with a devise that will give you the extra speed you may need Down the road.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I like it

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It worked great. I like it . If you want have it you can get it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Has worked consistently for a couple years. Haven't had to troubleshoot.

    I would recommend this to a friend
  • Pros mentioned:
    Setup, Speed

    Rated 5 out of 5 stars

    Strong performance

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don’t have the fastest Internet service (200) but I figured I’d future proof with Docsis 3.1. I get about 230 at peak speed. Set up was easy. Got it on sale. Beats renting from the cable company.

    I would recommend this to a friend