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Customer Ratings & Reviews

Your price for this item is $151.99
The comparable value price is $169.00

Customer reviews

Rating 4.6 out of 5 stars with 5253 reviews

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Rating by feature

  • Connection Quality

    Rating 4.7 out of 5 stars

  • Performance

    Rating 4.7 out of 5 stars

  • Setup

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers love the SURFboard SB8200 modem, especially its speed and overall performance. Many find it easy to set up and appreciate its compatibility and compact size. Some customers have noted concerns about heat, and a few have reported issues with the Ethernet port. However, the modem is generally well-received for providing fast connectivity.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 27 Showing 521-540 of 5,253 reviews
  • Pros mentioned:
    Ease of use, Setup

    Rated 5 out of 5 stars

    Great Unit at a great prize

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great item for a great prize. The setup was a breeze, didn't have any issues activating the modem with my local ISP century link.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    works with mediacom

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the price was great and it works well with mediacom.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Setup

    Rated 5 out of 5 stars

    Flawless replacement for old tech.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I already had a wireless router. This was to replace a netgear cable model/router that was starting to degrade. Set up was easy. So far it's worked well for us. Before swapping it out, our streams used to pause a lot. After the change we have not had any issues.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Overall performance

    Rated 5 out of 5 stars

    Great modem

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem works great. I used it with Comcast and it was easy to have Comcast connect it. I would definitely recommend to use. I have 5 smart tvs, 4 tablet devices, 4 laptops, 10 cameras, and a ton of other things and it's able to handle everything

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Super Fast, Easy Set-up

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem is super fast. Our Internet speeds were in the 55-60 mbps range before adding this modem. It is now between 390-400 on a consistent basis. It was very easy to set-up, as well.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Speed

    Rated 5 out of 5 stars

    Good Modem

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good overall modem. upgraded from the sb6900. This one is docsis 3.1 while the other was 3.0. Supports faster speed. Pretty happy with it.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Good produxt

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good I don’t have any issues with it and the internet works

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Over Doubled our internet speed....

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We were renting the "required" modem from our internet provider for $14.99 or something a month and paying for 100Mbps service. We would rarely get above the mid 40'sMbps. This modem was recommended and really after ten months of not paying to rent a 1970's era modem from our internet provider this one will be free so why not? We had to call them and provide the modem info for them to connect it, and instantly we were getting the 100Mbps that we were paying for. This has been rock solid and absolutely doubled our internet speed with the bonus of being free after ten months and then saving us money each and every month after.... I have recommended this Modem twice now and will continue to recommend it unless it dies an untimely death. Some people say it runs hot and ours does not, though we are running this thing at its lowest speed so not much load on it or going through it.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Setup

    Rated 5 out of 5 stars

    Great cable modem for the price.

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great cable modem, easy to setup and configure. Works for all of our Internet needs with our mesh Wi-Fi.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Setup

    Rated 5 out of 5 stars

    Really like it.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Way easy set up and simple instructions. So far, works like a champ. I'm not a very technical person so if I can do it, someone else (almost anyone else) should be as well.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Super fast

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After Comcast claimed to have upgraded my speed to 175Mbps and I was still getting the same old 140 or less I decided to try the modem that Comcast had been recommending for the past year. The new modem did not install as automatically as it was supposed to do. But after some time with Xfinity technical assistance we got it working. Speed tests now show a consistent download rate of near 200Mbps. Very happy with that. Oh, the heat problem you see so many comments about - not at all noticed. In fact the SB8200 runs cooler than the old SB6121. Very happy with the machine after almost one month of service.

    I would recommend this to a friend
  • Pros mentioned:
    Setup, Speed

    Rated 4 out of 5 stars

    Excellent modem.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy setup. Just plug and play. The hardest part was waiting in queue with my ISP so I could get the modem's MAC address registered. My previous modem was the older version and it lasted me several years. Blazing fast speeds. I'm already thinking about stepping up my Internet speed to take advantage of the modem.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Works great

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was purchased when we upgraded to gigabit internet speeds. It’s worked flawlessly so far. Simple set up - plug it in. I’ve been getting around 955Mbps consistently for all my speed tests when I run them.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Excellent cable modem

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great reliable cable modem. Best Buy is the best, matched a sale price at another retailer allowing me to get it more quickly from them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Arris Modem SB8200 DOCSIS 3.1

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this modem as I was converting from Cable TV to Streaming. Small size but the DOCSIS 3.1 handles the TV streaming excellently.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    So far so good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy set up and connected quickly with our internet provider. Better than paying each month to rent from our internet provider.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    10/10

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the best modems you can get would definitely recommend

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Cable modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works perfect as expected. Ditch your ISP provided cable modem and buy this. Save the monthly fee.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Works great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve been using this for a few weeks now, upgraded my internet speed and need a new modem. It seems to be working great, no problems. Easy to hook up and has capacity for even higher speed rates down the line. We like that it is separate, because my other equipment didn’t need upgrading.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    3.1...

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Docsis 3.1 is needed if anyone is running a Gig or more for their internet service. I just hooked it up, and it runs well so far. I've used the Arris brand for my other modems, and no issues. Everything is good so far, will update if problems occur.

    I would recommend this to a friend
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