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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 5210 reviews

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Rating by feature

  • Connection Quality

    Rating 4.7 out of 5 stars

  • Performance

    Rating 4.7 out of 5 stars

  • Setup

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers are pleased with the SURFboard SB8200 modem's speed and overall performance, noting its ease of use and simple setup. Many appreciate its connectivity, compatibility, and DOCSIS 3.1. Some customers have noted concerns about heat, lag, and the functionality of the Ethernet port.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-60 of 5,210 reviews
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great little modem

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great modem, pays for itself in less than a year compared to renting. Have used Arris for years and have always been pleased with products.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Blazing fast

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This model delivers. I have GB service through xfinity. This feeds into my netgear Orbi system. I do regular spread checks and I’m always over 900mb, usually around 930mb.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Good modem.

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this a year ago. Still going great! It was very easy to set up and is still very simple to maintain. Would absolutely recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great modem

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great and fast modem. The size is small and looks nice in white.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Perfect for the money

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cable guy came, made a call, and set it up within 30 minutes. After he left it stopped working for 10 minutes then started working again. Have not had any issues since. I use Speedtest every once in a while at random times to just view speeds at different hours in a day and I almost always get exactly what I pay for even through WiFi. I would definitely recommend to a friend and save the $10 a month on the cable bill.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Excellent Cable Modem

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far the Arris modem has been very reliable and stable. It has worked well with our Netgear Wi-Fi Router.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Lightning speeds with ARRIS 32 X 8 Surfboard Modem

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Replaced an ISP modem with the ARRIS Surfboard 32 X 8 3.1 Cable modem, and my internet access, and my internet speeds are vastly improved. This is THE modem!

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Works great.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does exactly what i need it to do. It was recommended by the cable company.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Arris modem, a good choice

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice upgrade from my older modem. So far so good. Should last a good amount of time and keep my network reliable. I have no complaints with this unit.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Surfboard modem secure connection

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I replaced a two year old Netflix modem with this Surfboard modem because I was experiencing annoying loss of service problems. I have had the Surfboard installed in my system for about a month now and have not lost the internet connection one time (knock on wood). I can recommend this modem for secure connections to anyone’s cable system. DD

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    This modem is no slouch!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect modem if you’re looking to setup a firewall/router like pfsense. Modem allows for easy port binding (LAGG). Just plug in check one box and you’re modem is setup.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s good enough for the price, manual and very easy to activate

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Best of the best for Homes

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love this thing. I've been a net gear user for years but decided on this beast. Awesome.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Easy upgrade...

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    bang for the buck. immediatley works very well. upgrade newer surfboard from old one.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Blazing fast internet

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just had to upgrade my internet package to 1gbps now my internet is really moving awesome little modem

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Docsis 3.1 speed went from 100mbp to 1.2 gbps and we all love it.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great modem for a great price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product, functions as it should. Replaced the previous surfboard model I had for 5 plus years.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    GREAT PRODUCT

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works Great no issues and doesnt take up space..I like it..

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Ludicrous speed!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As the title implies, a DOCSIS 3.1 modem was required to handle the speeds of Cox Gigablast. Had good luck with my previous ARRIS modem so I went with what works.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Good price on a great DOCSIS 3.1 cable modem.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cable speed doubled once I replaced my older DOCSIS 3.0 cable Modem.

    I would recommend this to a friend
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