Customer Ratings & Reviews

I wanted a cable modem from a company with a good track record, that would not become obsolete soon, that was dependable, and reasonably priced. Considering that criteria, this modem was the best fit at this time, and has been working great since day one.

Fast, easy setup. The hardest part was getting my cable company to update their system. Great purchase!

This unit is surprisingly fast. I had the same on in a 3.0 version and had absolutely NO problems! This one is actually way faster with both download and upload speeds. Super easy to set up - it pretty much does it automatically!

I am happy I purchased this Modem. It is compatible with Spectrum as your ISP and after installation, it actually increased my speeds. I was under the impression however, that I could utilize both ethernet ports, but in order to do this, you need two separate IP addresses.

Purchased this because Cox was upgrading their service. I already had an Arris Surfboard so I just upgraded to a recommended model. I like the small size. Works well... so far, no issues.

My internet was a little slow and COX suggested that I try DOCSIS 3.1. The installation was easy, and the internet performance has improved. Super easy to install.

Works likena charm out of the box. Good price. Very fast

Easy to set up and works great! Great price for a quality item.

Excellent modem. Eliminated all my connectivity issues. I incorporate a separate router and they work very well together. So glad I finally broke down and replaced my old modem.

It does its job (very well). Gives me full speed provided by my ISP plan (600 Mbps). I use it along with a Nest Router and a few access points for a mesh network. Easy setup.

Tiny, unrelenting cable modem, i bought this to sort of future proof my internet network, realistically 3.1 can support higher speeds then 1gigabit DL. We wont be seeing that for a while, so im ready when it comes down to it. Get it, great modem.

Perfect for the application required. It was simple to connect and only rebooted for unrelated siagnostics.

I had an earlier Arris modem but it would only handle 275 mbps and I wanted more speed to handle my TV. I bought this one and it is supposed to handle up to 10 gbps. So far it's doing the job!

Much smaller than my old DOCSIS 3.0 modem. I saw in other reviews that it runs really hot. Not true. Gets slightly warm which is to be expected. Has been running for two weeks with no issues. Easy conversion with ISP provider from DOCSIS 3.0 cable modem to Arris SB8200 DOCSIS 3.1.

Compact in size, enables user to pick up internet via Wifi at great distance; reasonably priced at Best Buy. Customer service personnel were very knowledgeable at what my requirements were and recommended this product

Works well for what it is. Good speed, stable, easy to install and use.

Easy to set up and works great. Have had for a little while with no problems.

Had this for 13 months before it failed. Only giving two stars instead of one because setup was easy and it was solid before it started failing. A couple moths ago, started having problems with intermittent disconnects, troubleshooting indicated the modem as it was failing for all devices in the house whether going through the wireless router or hard wired. Then it started boot looping about every 15 minutes. What is terrible about this product is the technical support. The tech treated me like a noob, ignoring the troubleshooting I had already performed and making me repeat EXACT SAME STEPS. Unnecessarily long (I think he was handling too many calls at once - long lag between steps), and after two hours, I gave up because having it replaced was not worth my time. Never buying Arris again.

My Internet is free! Well not FREE in coat but it is free from tyranny of ISP owned hardware. All the ports I can change, block and open. Also the old equipment my ISP were charging me for gave me half the speed I was paying for as I came to find out. Plug it in then call your ISP to setup your router. So easy. Paired with a powerful WiFi router the house is covered and speedy.

Modem works well and works with our ISP. The price won't break the bank and it's a better deal to get this modem than rent from your ISP and will save in the long run. Easy set up.